Application Support Specialist

Application Support Specialist

General Information

Location: Calgary, Alberta, Canada

Iconic Power Systems takes pride in consistently delivering high-quality products and services. We believe that safety, quality, skilled people, and experience allow us to deliver truly lasting value to our client’s projects outcomes.

If you are motivated by innovation, growth, teamwork, and complete client satisfaction, we have a career for you.

We offer an attractive remuneration package including health and RRSP benefits.

Basic Function

The Junior ERP Application Support Analyst supports the organization’s Sage Intacct environment by troubleshooting application issues, maintaining system configuration and financial workflows, and helping users follow established processes and best practices.

The role works with business departments and the company’s Sage Intacct support partner to maintain reliable system operations, accurate financial data, and effective user support.

Qualifications

Education

• Degree or diploma in Accounting, Finance, Information Technology, or equivalent practical experience
• Sage Intacct certification is an asset

Experience

• 2+ years of experience supporting financial systems or business applications; experience with Sage Intacct is preferred

Skills

• General understanding of core financial concepts, including the general ledger, accounts payable, accounts receivable, and financial reporting.
• Strong interpersonal skills to explain complex technical fixes in plain language.
• Experience using Excel to organize, validate, and analyze financial or operational data.

Personal Characteristics

• Safety - We go home safe every night.
• Integrity - Around here our word means something.
• Quality - Our quality stands on its own.
• Accountability- We provide solutions, not problems.
• Teamwork - Great people working together.
• You have a calm demeanour and thrive in high-stress situations. You possess a nimble mind – You can think on your feet and resolve issues quickly.
• Capable of implementing a culture of winning. We win the projects we want to win!
• You are someone people rely on. You are responsible and dependable.
• Approachable by all levels.
• Not afraid to approach difficult situation and dig in to find a solution,
• Self-motivated to make improvements and get tasks done on time – you want to see others in the company get the information they need at the right time.
• Leadership - willingness to lead, take charge, offer opinions and direction to all direct reports.

Other

• Must have a Class 5 Driver’s License
• Exceptional interpersonal and communication skills.

Responsibilities

• Diagnose and resolve Sage Intacct application, configuration, API, and integration issues, escalating to and coordinating with the company’s Sage Intacct support partner when required.
• Serve as the primary point of contact for Sage Intacct support requests, coordinate resolution with the company’s support partner, and keep users informed of progress.
• Manage user access, security roles, provisioning, and audit requirements.
• Support User Acceptance Testing (UAT), regression testing, and post-production validation for system updates.
• Prepare technical guides, knowledge-base articles, and clear instructions for non-technical users.
• Create, maintain, and update Sage Intacct reports and dashboards to support business and financial reporting needs.
• Prepare, validate, and complete monthly budget uploads in Sage Intacct.
• Act as the primary business contact for recurring meetings with the Sage Intacct support partner, coordinating issues, priorities, and follow-up actions.
• Work with business departments to understand support needs, communicate system changes, and coordinate the resolution of Sage Intacct issues.
• Monitor and help maintain the accuracy, completeness, and consistency of data within Sage Intacct.

Additional Information

The above statements are intended to describe the general nature and level of work being performed by this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All staff may be required to perform duties outside of their normal responsibilities from time to time.