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Added 16 mins ago
Site Assistant | Commercial Construction | KITCHENER
MARANT Construction Limited
Kitchener, ON
Full-time
Acts as a lead hand to other laborers and external staff
Added 16 mins ago
Project Manager
O N SITE CONSTRUCTION INC
Oakville, ON
$100,000 to $115,000 CAD / year
Full-time
Lead and support site teams with clear communication and direction
Added 16 mins ago
Hardware Engineering Manager
Daanaa
Vancouver, BC
Full-time
We are growing here at Daanaa and are looking for a Hardware Engineering Manager to lead our hardware engineering team and drive the development of next-generation power electronics from…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Toronto, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Scarborough Bluffs Park, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Oshawa, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Newmarket, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
North Bay, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Hamilton, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Sault Ste. Marie, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 16 mins ago
Seasonal Store Manager
Hickory Farms
Stratford, ON
$19.95 CAD / hour
Temporary
…important Hickory Farms team, TEAM PREMIUM. The foundation of our success is based on the quality of our associates. It is our desire that our Brand Champions lead the team in providing our…
Added 31 mins ago
Manager, Customer Support
Pontosense
Toronto, ON
Full-time
You own customer support for both Pontosense and Silvie. You lead our BPO support team, own every incoming ticket, and set the standard for how a worried family or a care partner gets…
Added 46 mins ago
Lead Hand – Property Care
Hutten Land and Shore
Owen Sound, ON
Full-time
As a Lead Hand – Property Care, you assist the Crew Leader in maintaining high-end residential properties and select commercial sites to the highest horticultural standard. You combine…
Added 46 mins ago
National Account Manager
Cogent Communications
Toronto, ON · Greater Toronto Area, Canada
Full-time
Previous sales experience (recent experience strongly preferred) with a track record of success is required
Added 46 mins ago
Manager, Customer Support
Pontosense
Toronto, ON
Full-time
You own customer support for both Pontosense and Silvie. You lead our BPO support team, own every incoming ticket, and set the standard for how a worried family or a care partner gets…
Added 46 mins ago
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
Full-time
Proven experience with a track record of success in a direct hunting, B2B sales role and quota achievement.
Added 47 mins ago
ASSISTANT MANAGER HOURLY
Northern Reflections Ltd
Winnipeg, MB
that values innovation, customer connection, and the power of great fashion.
Added 47 mins ago
ASSISTANT MANAGER
Northern Reflections Ltd
Brampton, ON
Full-time
that values innovation, customer connection, and the power of great fashion.
Added 47 mins ago
ASSISTANT MANAGER
Northern Reflections Ltd
Toronto, ON
Full-time
that values innovation, customer connection, and the power of great fashion.
Added 1 hour ago
Backend Engineer (Golang)
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Engineer, BC
Full-time
Trong lĩnh vực Hàng hóa phái sinh, Customer Success (CS) đóng vai trò hỗ trợ, hướng dẫn và tối ưu trải nghiệm giao dịch của khách hàng, giúp họ tận dụng tối đa các sản phẩm phái sinh để đạt…
Added 2 hours ago
Buyer
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 2 hours ago
Manufacturing Engineer (Contract)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 2 hours ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 2 hours ago
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…

ID Fusion

Manager, IT Support Services

Winnipeg, MB, R2H 0G9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for leading people and delivering great client experiences? If this sounds like you, we'd love to meet with you!

The Manager, IT Support Services is responsible for leading our IT support team while acting as a key point of contact for our clients. This role balances people leadership with hands-on oversight of service delivery, ensuring our team provides clients with the level of IT support they expect while helping to grow and mature the IT Support Services Division at IDFusion. In this role, you'll be responsible for resource allocation, client prioritization, tool selection, and technical planning, while providing technical advice and guidance and mentoring the team.

Reporting to the Director of Managed Services, a typical day might include some of the following:

Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Act as a primary point of contact for assigned clients, building and maintaining strong relationships and ensuring service delivery meets or exceeds client expectations.
Participate in client meetings and Quarterly Business Reviews (QBRs) to review service performance, discuss upcoming projects, and identify opportunities to add value.
Monitor service level agreements (SLAs) across the team, ensuring uptime, performance, resources, and security of client applications and services meet agreed standards.
Serve as an escalation point for complex technical issues that cannot be resolved at the technician level, working hands-on when required.
Oversee client network, server, workstation, and infrastructure environments to ensure they are secure, stable, and aligned with best practices.
Manage project delivery for new infrastructure design, migrations, and upgrades, coordinating resources and timelines across the team.
Recruit, onboard, train, and develop technical staff; conduct regular performance reviews and support career growth within the team.
Develop, document, and enforce IT policies, procedures, and standards for both internal operations and client engagements.
Manage vendor relationships, software licensing, subscription renewals, and third-party agreements as assigned.
Track and report on key performance indicators (KPIs) for the team and individual client accounts, identifying trends and areas for improvement.
Support budgeting and resource planning for the IT department, including staffing, tools, and equipment needs.
Collaborate with sales and leadership to support the growth of the IT Support Services Division, including scoping new client engagements.
Maintain and/or oversee the development of client Disaster Recovery Plans and ensure backup solutions are monitored and tested.
Work both independently and with the team to ensure timely, complete, and effective execution of upgrades, change requests, and projects.

How Your Time Breaks Down:

40% - People and operational leadership
30% - Client and service management
20% - Escalations and technical oversight
10% - Projects, budgeting, and growth

Skills & Experience:

Minimum of 7 to 10 years of direct work experience in IT administration or support, including at least 3 years in a leadership or management capacity, ideally within a Managed Service Provider (MSP) environment.
Proven experience managing and developing a technical team, including hiring, coaching, scheduling, and performance management.
Strong client relationship management skills, with a track record of managing client expectations and service delivery in a professional services or MSP setting.
Solid working knowledge of networks, servers, workstations, and peripherals, with the ability to guide the team through complex technical issues.
Experience with Microsoft 365, Azure, Active Directory, Windows Server, and Exchange (on-premises, hybrid, and online).
Additional training or certification in Microsoft Professional certifications (O365, Administration, Configuration, Windows Server, Azure, SQL, Exchange, Teams) is an asset.
Would be nice: ITIL Foundation, PMP, CompTIA A+/Network+, or Cisco certifications.
Experience with PSA/RMM and ticketing platforms, and a solid understanding of SLA management.
Proven understanding of IT security, compliance, and auditing practices.
Experience with vendor management, licensing agreements, and budget oversight.
Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
Valid driver's license and vehicle required as travel is required from time to time

ID Fusion is proud to be a Manitoba Indigenous-owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

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More about this job

Responsibilities

The Manager, IT Support Services leads the technical support team while acting as the primary point of contact for clients to ensure high-quality service delivery. This role involves resource allocation, technical mentoring, project management, and maintaining operational standards across client infrastructure.

Requirements

Candidates must have 7 to 10 years of IT administration experience, including at least 3 years in a management or leadership capacity within an MSP environment. Proficiency in Microsoft enterprise technologies and strong client relationship management skills are essential for this role.

Skills

IT Support Management
Team Leadership
Managed Service Provider (MSP)
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SLA Management
IT Security
Vendor Management
Budgeting
Disaster Recovery
Technical Mentoring
Infrastructure Oversight

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Services
MSP
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SQL
Teams
ITIL
PMP
CompTIA A+
Network+
Cisco
PSA
RMM
SLA
Disaster Recovery
Infrastructure
KPI
Vendor Management
Budgeting
Technical Leadership
Client Relations
IT Policy
Compliance
Auditing
Project Management
Mentoring

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