Find work in Canada.

329,786 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 10 mins ago
Client Engagement Manager (Medical Publications)
Red Nucleus
Toronto, ON
Full-time
Contributing to organic growth through identification of new opportunities and support of business development efforts.
Added 10 mins ago
Senior Director, Product Owner, Journey Orchestration
CIBC
Toronto, ON
Full-time
…enterprise marketing strategy, client experience objectives, and business…
Added 10 mins ago
Regional Director, High Net Worth Wealth Planning
BMO
Montreal, QC · IBMM
Full-time
…experience, from discovery to financial planning analysis, development of high value financial plans and recommendations, to coaching/assisting with presentations to clients. Creates…
Added 10 mins ago
Director Equipment Finance
BMO
Toronto, ON · FCP
Full-time
Facilitates growth for the Bank through business development and management of key client relationships. Maintains an outstanding and continuous record of significant revenue generation…
Added 10 mins ago
Director - Money Movement, Everyday Banking Products, Canadian Personal Banking
BMO
Toronto, ON · BMOPLACE
Full-time
The Director develops and implements product strategies to drive sales and revenue growth of existing banking services, launch new products to market, optimize profitability and improves…
Added 10 mins ago
Senior Manager, Proprietary Cards Canada
BMO
Toronto, ON · BMOPLACE
Full-time
Develop detailed financial business cases to support strategic opportunities such as changes to products and features, new product development, loyalty enhancements, etc.
Added 24 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
Reporting to the Director, Strategic Development, this role will play a key role in driving strategic initiatives, business process improvements, and data-driven decision making across…
Added 24 mins ago
Directeur.trice technique principal.e - Rendu neuronal / Principal Technical Director - Neural Rendering
Electronic Arts (EA)
Montreal, QC
Full-time
We are looking for a Principal Technical Director with deep and broad rendering experience to lead a group of rendering engineers and researchers within our Research & Engineering team. You…
Added 24 mins ago
Global Director - Digital Platforms and Products
WSP in Canada
Montreal, QC
Full-time
Operating at the intersection of technology delivery and business strategy, the role sets the direction for cloud infrastructure and product development, manages relationships with…
Added 24 mins ago
Logistics Operations Director
MacDonald Search Group
Mississauga, ON
$150,000 to $180,000 CAD / year
Full-time
Director, Logistics & Warehouse Operations - Food Distribution
Added 24 mins ago
Senior Underwriter, Middle Market - West (BC)
Zurich Canada
Vancouver, BC
Full-time
Reporting to the Director, Middle Market, Prairies, you will be responsible for developing and underwriting a profitable book of business within your delegated authority, acting as a…
Added 24 mins ago
Director of Information Technology
Kandor Management Corporation
Burnaby, BC
$110,000 to $150,000 CAD / year
Full-time
We are seeking an experienced and strategic Director of Information Technology to lead, shape, and evolve the technology function across all three Kandor companies. This is a senior…
Added 26 mins ago
Bilingual (Fr/En) Director, Business Development
The Canada Life Assurance Company
Montreal, QC
The Director, Business Development, is responsible for helping build and grow Canada Life’s wealth business, with our distribution partnerships. This is an exciting opportunity to join a…
Added 26 mins ago
Director Strategic Pricing
AstraZeneca
Mississauga, ON · Canada - Mississauga
Full-time
…place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time,…
Added 26 mins ago
Director, Customer Success
Mastercard
Vancouver, BC
Full-time
The Director of Customer Success is responsible for the health, retention, growth, and overall success of a portfolio of strategic customer relationships. This leader oversees a team of…
Added 26 mins ago
Project Manager I
Seaspan
North Vancouver, BC
Full-time
…and regularly communicates status and risks to the Program Director or other senior management…
Added 26 mins ago
Project/Alliance Manager
X-Chem
Nemiscau, QC
…exciting opportunity to work at the intersection of science and business, helping to ensure project commitments are met and communication flows effectively across internal and external…
Added 26 mins ago
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
Full-time
Reporting to the Chief Compliance Officer & Director of Governance, the Senior Analyst Investment Compliance supports the monitoring and oversight of investment activities within Intact…
Added 41 mins ago
Account Director
Publicis Groupe Holdings B.V
Toronto, ON
Full-time
The Account Director’s primary responsibility will be to manage and build relationships with agency client and partners by fostering an environment for the delivery of a strong, efficient…
Added 41 mins ago
Customer Success Manager (Transformation Advisor) | Gestionnaire de la réussite client (conseiller en transformation), Independent Software Vendor (ISV)
Amazon
Toronto, ON · Montreal, QC
…(ISV) team, a role at the intersection of technology strategy, business transformation, and customer…
Added 55 mins ago
Manager, Radiation Program
Windsor Regional Hospital
Windsor, ON
Full-time
…Clinical Lead and the Head, Medical Physics. Reporting to the Director of Cancer Program, the Radiation Program Manager strategically plans, directs and evaluates the quality and…
Added 55 mins ago
Manager, Safety
Bethany Care Society
Calgary, AB
Full-time
This position reports to the Executive Director, Employee Experience, and is accountable for recommending and developing Bethany’s strategy with respect to employee and volunteer Safety,…
Added 55 mins ago
Manager, People & Culture
Workplace Safety & Prevention Services
ON · Ontario, Canada
$100,744 to $119,633 CAD / year
Full-time
Reporting to the Director, People and Culture this role is responsible for providing expertise and leadership to WSPS on a variety of human resource programs including talent management,…
Added 55 mins ago
Talent Management Consultant
St. Lawrence College
Kingston, ON
Full-time
Reporting to the Director, People and Payroll Operations, the Talent Management Consultant coordinates strategic talent management (TM) services and acts as the centralized point of contact…
Added 56 mins ago
Client Director, Strategic Accounts
Odaia Intelligence Inc.
Remote, Canada
Full-time · Remote
Reporting to the Managing Principal, the Client Director, Strategic Accounts is responsible for driving new business growth and expanding strategic partnerships across mid-market and…

ID Fusion

Manager, IT Support Services

Winnipeg, MB, R2H 0G9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for leading people and delivering great client experiences? If this sounds like you, we'd love to meet with you!

The Manager, IT Support Services is responsible for leading our IT support team while acting as a key point of contact for our clients. This role balances people leadership with hands-on oversight of service delivery, ensuring our team provides clients with the level of IT support they expect while helping to grow and mature the IT Support Services Division at IDFusion. In this role, you'll be responsible for resource allocation, client prioritization, tool selection, and technical planning, while providing technical advice and guidance and mentoring the team.

Reporting to the Director of Managed Services, a typical day might include some of the following:

Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Act as a primary point of contact for assigned clients, building and maintaining strong relationships and ensuring service delivery meets or exceeds client expectations.
Participate in client meetings and Quarterly Business Reviews (QBRs) to review service performance, discuss upcoming projects, and identify opportunities to add value.
Monitor service level agreements (SLAs) across the team, ensuring uptime, performance, resources, and security of client applications and services meet agreed standards.
Serve as an escalation point for complex technical issues that cannot be resolved at the technician level, working hands-on when required.
Oversee client network, server, workstation, and infrastructure environments to ensure they are secure, stable, and aligned with best practices.
Manage project delivery for new infrastructure design, migrations, and upgrades, coordinating resources and timelines across the team.
Recruit, onboard, train, and develop technical staff; conduct regular performance reviews and support career growth within the team.
Develop, document, and enforce IT policies, procedures, and standards for both internal operations and client engagements.
Manage vendor relationships, software licensing, subscription renewals, and third-party agreements as assigned.
Track and report on key performance indicators (KPIs) for the team and individual client accounts, identifying trends and areas for improvement.
Support budgeting and resource planning for the IT department, including staffing, tools, and equipment needs.
Collaborate with sales and leadership to support the growth of the IT Support Services Division, including scoping new client engagements.
Maintain and/or oversee the development of client Disaster Recovery Plans and ensure backup solutions are monitored and tested.
Work both independently and with the team to ensure timely, complete, and effective execution of upgrades, change requests, and projects.

How Your Time Breaks Down:

40% - People and operational leadership
30% - Client and service management
20% - Escalations and technical oversight
10% - Projects, budgeting, and growth

Skills & Experience:

Minimum of 7 to 10 years of direct work experience in IT administration or support, including at least 3 years in a leadership or management capacity, ideally within a Managed Service Provider (MSP) environment.
Proven experience managing and developing a technical team, including hiring, coaching, scheduling, and performance management.
Strong client relationship management skills, with a track record of managing client expectations and service delivery in a professional services or MSP setting.
Solid working knowledge of networks, servers, workstations, and peripherals, with the ability to guide the team through complex technical issues.
Experience with Microsoft 365, Azure, Active Directory, Windows Server, and Exchange (on-premises, hybrid, and online).
Additional training or certification in Microsoft Professional certifications (O365, Administration, Configuration, Windows Server, Azure, SQL, Exchange, Teams) is an asset.
Would be nice: ITIL Foundation, PMP, CompTIA A+/Network+, or Cisco certifications.
Experience with PSA/RMM and ticketing platforms, and a solid understanding of SLA management.
Proven understanding of IT security, compliance, and auditing practices.
Experience with vendor management, licensing agreements, and budget oversight.
Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
Valid driver's license and vehicle required as travel is required from time to time

ID Fusion is proud to be a Manitoba Indigenous-owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

Apply About employer

More about this job

Responsibilities

The Manager, IT Support Services leads the technical support team while acting as the primary point of contact for clients to ensure high-quality service delivery. This role involves resource allocation, technical mentoring, project management, and maintaining operational standards across client infrastructure.

Requirements

Candidates must have 7 to 10 years of IT administration experience, including at least 3 years in a management or leadership capacity within an MSP environment. Proficiency in Microsoft enterprise technologies and strong client relationship management skills are essential for this role.

Skills

IT Support Management
Team Leadership
Managed Service Provider (MSP)
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SLA Management
IT Security
Vendor Management
Budgeting
Disaster Recovery
Technical Mentoring
Infrastructure Oversight

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Services
MSP
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SQL
Teams
ITIL
PMP
CompTIA A+
Network+
Cisco
PSA
RMM
SLA
Disaster Recovery
Infrastructure
KPI
Vendor Management
Budgeting
Technical Leadership
Client Relations
IT Policy
Compliance
Auditing
Project Management
Mentoring

Report this job