Find work in Canada.

329,369 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 9 mins ago
System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
$90,000 to $120,000 CAD / year
Full-time
…that follows. You will work closely with the assigned Project Manager, who oversees overall project timelines and…
Added 9 mins ago
restaurant manager
Harvey's
Cambridge, ON
Full-time
Added 9 mins ago
Représentant(e) en développement des affaires / Sales Development Representative
ADP
Montreal, QC
Full-time
Added 9 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
…improve operational effectiveness, enhance the member experience, support revenue growth, and strengthen how the organization uses data and technology to achieve its…
Added 9 mins ago
Project Coordinator
Civicon Corporation
Bolton, ON
Full-time
Reporting to the Project Manager, the successful candidate will coordinate project documentation, schedule updates, reporting, procurement tracking, cost information, meetings, and…
Added 9 mins ago
Infrastructure Analyst
Elections Ontario
Toronto, ON · North York, ON
Temporary
The Information Technology and Digital Solutions division of Elections Ontario is seeking an experienced IT professional to fill the role of Infrastructure Analyst.
Added 9 mins ago
Development Security Specialist (Industrial Oil & Gas Applications)
Pengcorp Ltd.
Calgary, AB
Full-time
Reports To: Manager, Application & Software Development
Added 9 mins ago
Construction Assistant
Paradigm Building Solutions
Kamloops, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 9 mins ago
Camp Maintenance Coordinator
The Salvation Army in Canada
Saskatoon, SK
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 9 mins ago
Project/Program Portfolio Manager (Real Estate Projects) (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Technology & Infrastructure (T&I) is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation’s technology…
Added 9 mins ago
5765 - Assistant Store Manager FT
Lids
Laval, QC
$19.5 to $21.5 USD / hour
Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 9 mins ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
The Manager, Strategic Planning & Process Redesign supports Indigo’s enterprise strategic planning process by managing the planning calendar, preparing tools and materials, facilitating…
Added 9 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
…and, for all permanent positions, a savings plan that helps support our people in all aspects of their…
Added 9 mins ago
Senior Business Systems Analyst
CGI
Toronto, ON
Full-time
Collaborate with business stakeholders and technology teams to support applications involving client and regulatory data.
Added 9 mins ago
Senior Embedded Software Developer (Vehicle Information Manager)
Akkodis
Ottawa, ON
Contract
Position: Senior Embedded Software Developer (Vehicle Information Manager)
Added 9 mins ago
Construction Assistant
Paradigm Building Solutions
Vancouver, BC
$34 to $37 CAD / hour
Full-time
Buildforth by Paradigm is hiring a Construction Site Coordinator to support our Construction Coordinator, Construction Manager, and site teams across active projects, project handover, and…
Added 9 mins ago
Manager Hydrogen Locomotive
CPKC
Calgary, AB
Full-time
Support capital planning and budgeting for hydrogen technology initiatives
Added 10 mins ago
PRODUCT MANAGER
BDC
Montreal, QC
Full-time
…AI-native incubator with the mission to discover new ways to support Canadian…
Added 10 mins ago
DS-U26-52 Senior Developmental Service Worker-TAY
Springboard
Toronto, ON
Full-time
…and, for all permanent positions, a savings plan that helps support our people in all aspects of their…
Added 10 mins ago
Senior Siebel Developer
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
Contract
design, develop, test, implement, and support CRM solutions.
Added 10 mins ago
Manager HCM Applications Support
Chartwell
Mississauga, ON
Full-time
The Manager, HCM Operations Support will oversee ongoing support activities across Oracle HCM Cloud modules. The role is accountable for ensuring production support is delivered…
Added 10 mins ago
Senior Analyst, Investment Compliance
Intact FC
Montreal, QC
Full-time
…Management, Investment Operations, Data Management, Legal, and Information Technology. The role provides an opportunity to develop expertise in investment compliance, contribute to…
Added 10 mins ago
CADX Section Administrator
City of Edmonton
AB
…you will be the central point of contact balancing executive support from proofreading and fact checking critical briefings to tracking key leadership decisions with essential day-to-day…
Added 25 mins ago
Senior Product Manager, Ad Monetization
Zynga
Toronto, ON
We are seeking a Senior Product Manager with experience in Ad monetization or Ad Technology systems to shape, execute & distribute our Ad Technology SDK across 50+ Games at Zynga! This role…
Added 25 mins ago
Dredging Processing Operator
GFL Environmental Inc.
Saint John, NB
Full-time
Reporting to the Branch Manager, the Dredging Process Operator is responsible for processing residual materials using specialized equipment and technology while following GFL Environmental…

ID Fusion

Manager, IT Support Services

Winnipeg, MB, R2H 0G9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for leading people and delivering great client experiences? If this sounds like you, we'd love to meet with you!

The Manager, IT Support Services is responsible for leading our IT support team while acting as a key point of contact for our clients. This role balances people leadership with hands-on oversight of service delivery, ensuring our team provides clients with the level of IT support they expect while helping to grow and mature the IT Support Services Division at IDFusion. In this role, you'll be responsible for resource allocation, client prioritization, tool selection, and technical planning, while providing technical advice and guidance and mentoring the team.

Reporting to the Director of Managed Services, a typical day might include some of the following:

Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Act as a primary point of contact for assigned clients, building and maintaining strong relationships and ensuring service delivery meets or exceeds client expectations.
Participate in client meetings and Quarterly Business Reviews (QBRs) to review service performance, discuss upcoming projects, and identify opportunities to add value.
Monitor service level agreements (SLAs) across the team, ensuring uptime, performance, resources, and security of client applications and services meet agreed standards.
Serve as an escalation point for complex technical issues that cannot be resolved at the technician level, working hands-on when required.
Oversee client network, server, workstation, and infrastructure environments to ensure they are secure, stable, and aligned with best practices.
Manage project delivery for new infrastructure design, migrations, and upgrades, coordinating resources and timelines across the team.
Recruit, onboard, train, and develop technical staff; conduct regular performance reviews and support career growth within the team.
Develop, document, and enforce IT policies, procedures, and standards for both internal operations and client engagements.
Manage vendor relationships, software licensing, subscription renewals, and third-party agreements as assigned.
Track and report on key performance indicators (KPIs) for the team and individual client accounts, identifying trends and areas for improvement.
Support budgeting and resource planning for the IT department, including staffing, tools, and equipment needs.
Collaborate with sales and leadership to support the growth of the IT Support Services Division, including scoping new client engagements.
Maintain and/or oversee the development of client Disaster Recovery Plans and ensure backup solutions are monitored and tested.
Work both independently and with the team to ensure timely, complete, and effective execution of upgrades, change requests, and projects.

How Your Time Breaks Down:

40% - People and operational leadership
30% - Client and service management
20% - Escalations and technical oversight
10% - Projects, budgeting, and growth

Skills & Experience:

Minimum of 7 to 10 years of direct work experience in IT administration or support, including at least 3 years in a leadership or management capacity, ideally within a Managed Service Provider (MSP) environment.
Proven experience managing and developing a technical team, including hiring, coaching, scheduling, and performance management.
Strong client relationship management skills, with a track record of managing client expectations and service delivery in a professional services or MSP setting.
Solid working knowledge of networks, servers, workstations, and peripherals, with the ability to guide the team through complex technical issues.
Experience with Microsoft 365, Azure, Active Directory, Windows Server, and Exchange (on-premises, hybrid, and online).
Additional training or certification in Microsoft Professional certifications (O365, Administration, Configuration, Windows Server, Azure, SQL, Exchange, Teams) is an asset.
Would be nice: ITIL Foundation, PMP, CompTIA A+/Network+, or Cisco certifications.
Experience with PSA/RMM and ticketing platforms, and a solid understanding of SLA management.
Proven understanding of IT security, compliance, and auditing practices.
Experience with vendor management, licensing agreements, and budget oversight.
Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
Valid driver's license and vehicle required as travel is required from time to time

ID Fusion is proud to be a Manitoba Indigenous-owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

Apply About employer

More about this job

Responsibilities

The Manager, IT Support Services leads the technical support team while acting as the primary point of contact for clients to ensure high-quality service delivery. This role involves resource allocation, technical mentoring, project management, and maintaining operational standards across client infrastructure.

Requirements

Candidates must have 7 to 10 years of IT administration experience, including at least 3 years in a management or leadership capacity within an MSP environment. Proficiency in Microsoft enterprise technologies and strong client relationship management skills are essential for this role.

Skills

IT Support Management
Team Leadership
Managed Service Provider (MSP)
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SLA Management
IT Security
Vendor Management
Budgeting
Disaster Recovery
Technical Mentoring
Infrastructure Oversight

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Services
MSP
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SQL
Teams
ITIL
PMP
CompTIA A+
Network+
Cisco
PSA
RMM
SLA
Disaster Recovery
Infrastructure
KPI
Vendor Management
Budgeting
Technical Leadership
Client Relations
IT Policy
Compliance
Auditing
Project Management
Mentoring

Report this job