Find work in Canada.

329,369 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 9 mins ago
Marketing Lead
CANTERRA SEEDS
Winnipeg, MB
Full-time
CANTERRA SEEDS is seeking a Marketing Lead for a full-time, permanent position. This position is a crucial part of our marketing team, with the team member responsible for managing…
Added 10 mins ago
SENIOR ADVISOR, PRODUCT MANAGEMENT AND DEVELOPMENT
BDC
Montreal, QC
Full-time
Lead, harmonize and manage product launch and renewal, understand the final consequences for each service and business line, provide advice and propose changes. Design and monitor an…
Added 10 mins ago
Senior Siebel Developer
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
Contract
troubleshooting technical issues related to software applications.
Added 25 mins ago
Senior Product Designer, Capital Advances
Lightspeed Commerce, Inc.
Remote, Canada
$120,000 to $135,000 CAD / year
Full-time · Remote
Problem Solving: Lead project work from a design perspective with autonomy and authority, facilitating design reviews and working sessions to help the teams deliver the best possible…
Added 41 mins ago
Manufacturing Engineering Specialist - GRD
Price Industries Limited
Winnipeg, MB
Personal and Professional Development - We are committed to helping you reach your potential through training and education.
Added 41 mins ago
Manager, IT Support Services
ID Fusion
Winnipeg, MB
Full-time
Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Added 55 mins ago
Campground Maintenance Manager
Basecamp
Whistler, BC · Vancouver, BC · Kananaskis, AB · Canmore, AB · Calgary, AB
$55,000 to $60,000 CAD / year
Full-time
Support execution of the Sundance master development plan in partnership with the General Manager.
Added 1 hour ago
Manager, IT Support Services
IDFusion Software
Winnipeg, MB
Full-time
Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Added 1 hour ago
PCMLTF Analyst
National Bank of Canada
Montreal, QC
Full-time
Knowledge of the Bank’s various applications/software
Added 1 hour ago
Manager, I.S. (NCF)
Nissan Motor Corporation
Mississauga, ON
Full-time
…that support Nissan’s business objectives. This role oversees project execution, vendor coordination, and cross-functional collaboration to ensure successful delivery of infrastructure and…
Added 1 hour ago
Lands Systems and Technology Manager
Government of Alberta
AB
…Division is seeking a Land Systems and Technology Manager to lead the evolution of our technology portfolio, ensuring alignment with business priorities and enterprise IT…
Added 1 hour ago
Project Estimator
EBC Inc.
Mississauga, ON
We are looking for a Project Estimator to work onsite on one of our important ICI projects in North York!
Added 1 hour ago
Chief Financial Officer
Mushuau Innu First Nation Government
Happy Valley-Goose Bay, Newfoundland and Labrador
Full-time
Lead the development and management of annual operating and capital budgets, providing guidance to Directors and ensuring accountability across departments.
Added 1 hour ago
Project Manager
CRWS - Canadian Railway Services
Montreal, QC
Full-time
As a Project Manager, you will lead the planning, execution, and delivery of complex rail projects involving rolling stock manufacturing, refurbishment, modernization, and engineering…
Added 1 hour ago
Senior Structural Mechanical Engineer
CRWS - Canadian Railway Services
Montreal, QC
Full-time
Lead the design and development of structural and mechanical components for rolling stock.
Added 1 hour ago
Sales Manager, Business Events/Gestionnaire, Événements d’affaires
Ottawa Tourism
Ottawa, ON
Full-time
…urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling…
Added 1 hour ago
Senior Project Manager - Redevelopment
CAMH
Toronto, ON
Reporting to the Project Director, the Senior Project Manager will lead and provide hands-on project management and contract administration during the construction and close-out stages of…
Added 1 hour ago
Analyst, Business Systems
Fraser Health
Surrey, BC
Full-time
Develop and maintain project workplans, readiness trackers, activation plans, and portfolio management tools using Smartsheet and other enterprise applications.
Added 1 hour ago
Manager, Business AI
MNP
Montreal, QC · Vancouver, BC
Full-time
Lead the development of intelligent business applications using Power Apps, Power Automate, Dataverse, Copilot Studio, and Microsoft AI capabilities.
Added 1 hour ago
Solution Architect, Power Platform & D365
MNP
Markham, ON · Toronto, ON
Full-time
Deep knowledge in Agile Scrum Software Development Life Cycle
Added 1 hour ago
Manager, Business AI
MNP
Toronto, ON
Full-time
Lead the development of intelligent business applications using Power Apps, Power Automate, Dataverse, Copilot Studio, and Microsoft AI capabilities.
Added 1 hour ago
Asset Management Specialist
Town of Newmarket
Newmarket, ON
Contract
Demonstrated expertise in use and application of MS Office Suite including Access and related software applications, including GIS.
Added 1 hour ago
Mechatronics Engineer - Marine Systems
Katchi
Bedford, NS
Full-time
You'll be our lead Mechatronics Engineer, owning the hardware-software-integration core of the AutoTrawl system and reporting directly to the founding members. This is a hands-on…
Added 2 hours ago
Manager, Software Development
Intact FC
Montreal, QC · Saint-Hyacinthe, QC
Full-time
We’re looking for a Manager, Software Development, to join the HR IT team!
Added 2 hours ago
Solutions Architect (Data, Automation & Platforms)
The Canada Life Assurance Company
Toronto, ON
…will define and maintain architecture artifacts to support project delivery, application support, and lead technical vision and…

ID Fusion

Manager, IT Support Services

Winnipeg, MB, R2H 0G9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for leading people and delivering great client experiences? If this sounds like you, we'd love to meet with you!

The Manager, IT Support Services is responsible for leading our IT support team while acting as a key point of contact for our clients. This role balances people leadership with hands-on oversight of service delivery, ensuring our team provides clients with the level of IT support they expect while helping to grow and mature the IT Support Services Division at IDFusion. In this role, you'll be responsible for resource allocation, client prioritization, tool selection, and technical planning, while providing technical advice and guidance and mentoring the team.

Reporting to the Director of Managed Services, a typical day might include some of the following:

Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Act as a primary point of contact for assigned clients, building and maintaining strong relationships and ensuring service delivery meets or exceeds client expectations.
Participate in client meetings and Quarterly Business Reviews (QBRs) to review service performance, discuss upcoming projects, and identify opportunities to add value.
Monitor service level agreements (SLAs) across the team, ensuring uptime, performance, resources, and security of client applications and services meet agreed standards.
Serve as an escalation point for complex technical issues that cannot be resolved at the technician level, working hands-on when required.
Oversee client network, server, workstation, and infrastructure environments to ensure they are secure, stable, and aligned with best practices.
Manage project delivery for new infrastructure design, migrations, and upgrades, coordinating resources and timelines across the team.
Recruit, onboard, train, and develop technical staff; conduct regular performance reviews and support career growth within the team.
Develop, document, and enforce IT policies, procedures, and standards for both internal operations and client engagements.
Manage vendor relationships, software licensing, subscription renewals, and third-party agreements as assigned.
Track and report on key performance indicators (KPIs) for the team and individual client accounts, identifying trends and areas for improvement.
Support budgeting and resource planning for the IT department, including staffing, tools, and equipment needs.
Collaborate with sales and leadership to support the growth of the IT Support Services Division, including scoping new client engagements.
Maintain and/or oversee the development of client Disaster Recovery Plans and ensure backup solutions are monitored and tested.
Work both independently and with the team to ensure timely, complete, and effective execution of upgrades, change requests, and projects.

How Your Time Breaks Down:

40% - People and operational leadership
30% - Client and service management
20% - Escalations and technical oversight
10% - Projects, budgeting, and growth

Skills & Experience:

Minimum of 7 to 10 years of direct work experience in IT administration or support, including at least 3 years in a leadership or management capacity, ideally within a Managed Service Provider (MSP) environment.
Proven experience managing and developing a technical team, including hiring, coaching, scheduling, and performance management.
Strong client relationship management skills, with a track record of managing client expectations and service delivery in a professional services or MSP setting.
Solid working knowledge of networks, servers, workstations, and peripherals, with the ability to guide the team through complex technical issues.
Experience with Microsoft 365, Azure, Active Directory, Windows Server, and Exchange (on-premises, hybrid, and online).
Additional training or certification in Microsoft Professional certifications (O365, Administration, Configuration, Windows Server, Azure, SQL, Exchange, Teams) is an asset.
Would be nice: ITIL Foundation, PMP, CompTIA A+/Network+, or Cisco certifications.
Experience with PSA/RMM and ticketing platforms, and a solid understanding of SLA management.
Proven understanding of IT security, compliance, and auditing practices.
Experience with vendor management, licensing agreements, and budget oversight.
Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
Valid driver's license and vehicle required as travel is required from time to time

ID Fusion is proud to be a Manitoba Indigenous-owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

Apply About employer

More about this job

Responsibilities

The Manager, IT Support Services leads the technical support team while acting as the primary point of contact for clients to ensure high-quality service delivery. This role involves resource allocation, technical mentoring, project management, and maintaining operational standards across client infrastructure.

Requirements

Candidates must have 7 to 10 years of IT administration experience, including at least 3 years in a management or leadership capacity within an MSP environment. Proficiency in Microsoft enterprise technologies and strong client relationship management skills are essential for this role.

Skills

IT Support Management
Team Leadership
Managed Service Provider (MSP)
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SLA Management
IT Security
Vendor Management
Budgeting
Disaster Recovery
Technical Mentoring
Infrastructure Oversight

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Services
MSP
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SQL
Teams
ITIL
PMP
CompTIA A+
Network+
Cisco
PSA
RMM
SLA
Disaster Recovery
Infrastructure
KPI
Vendor Management
Budgeting
Technical Leadership
Client Relations
IT Policy
Compliance
Auditing
Project Management
Mentoring

Report this job