IT Specialist

ID Logistics is a leading international contract logistics company with operations in more than 19 countries worldwide providing innovative supply chain solutions for some of the world’s largest retailers and manufacturers. As the first site in Canada, our focus is on operational excellence, safety, and customer satisfaction, with a strong commitment to teamwork, innovation, and continuous improvement.

ID Logistics Canada – XYY1 in Ajax, ON is looking for a full time IT Specialist to join our growing team. Reporting to the IT Manager the IT Specialist will be responsible for the following: 

Responsibilities:

• Provides technical support to end users, quickly addressing hardware, software, and network issues.
• Installs, configures, and maintains computer systems, software, and peripherals.
• Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
• Documents technical issues and resolutions in a ticketing system for tracking and analysis.
• Collaborates with IT teams to effectively resolve complex technical issues.
• Performs routine maintenance tasks such as updates and virus scans to enhance security.
• Helps set up new workstations, printers, and mobile devices.
• Provides training to users on cyber security policies, procedures and best practices.
• Collects and analyzes feedback to improve processes and services.

The above responsibilities describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibility, duties and skills required for this position. Additional duties may be assigned as needed.

Qualifications:

• 1 to 2 years of study in higher education or equivalent by experience
• Minimum 1-2 years of work experience in a similar position
• Knowledge in data collection, analysis and reporting
• Can make good use of communication and information technologies
• Ability to manage the customer relationship
• Excellent organizational and communication skills

Accessibility & Transparency at ID Logistics Canada
 At ID Logistics Canada, we are committed to creating an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities and will provide accommodations throughout the recruitment, selection, and employment process upon request. If you require accommodation at any stage, please contact us and we will work with you to meet your needs.

In alignment with Ontario’s Pay Transparency and Employment Standards, ID Logistics Canada provides clear information on compensation and working conditions. We do not require Canadian work experience as a condition of employment and are dedicated to fair, transparent, and respectful hiring practices. Applicants will be informed of the outcome of their application within the required timelines, and all postings and related materials are retained in accordance with provincial legislation.