Jobs near Oshawa, ON

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ID Logistics Canada

IT Specialist

Ajax, ON, Canada

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English
Posted: Apr 20, 2026

Original job description

ID Logistics is a leading international contract logistics company with operations in more than 19 countries worldwide providing innovative supply chain solutions for some of the world’s largest retailers and manufacturers. As the first site in Canada, our focus is on operational excellence, safety, and customer satisfaction, with a strong commitment to teamwork, innovation, and continuous improvement.

ID Logistics Canada – XYY1 in Ajax, ON is looking for a full time IT Specialist to join our growing team. Reporting to the IT Manager the IT Specialist will be responsible for the following:

Responsibilities:

Provides technical support to end users, quickly addressing hardware, software, and network issues.
Installs, configures, and maintains computer systems, software, and peripherals.
Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
Documents technical issues and resolutions in a ticketing system for tracking and analysis.
Collaborates with IT teams to effectively resolve complex technical issues.
Performs routine maintenance tasks such as updates and virus scans to enhance security.
Helps set up new workstations, printers, and mobile devices.
Provides training to users on cyber security policies, procedures and best practices.
Collects and analyzes feedback to improve processes and services.

The above responsibilities describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibility, duties and skills required for this position. Additional duties may be assigned as needed.

Qualifications:

1 to 2 years of study in higher education or equivalent by experience
Minimum 1-2 years of work experience in a similar position
Knowledge in data collection, analysis and reporting
Can make good use of communication and information technologies
Ability to manage the customer relationship
Excellent organizational and communication skills

Accessibility & Transparency at ID Logistics Canada
At ID Logistics Canada, we are committed to creating an inclusive and accessible workplace. We welcome and encourage applications from people with disabilities and will provide accommodations throughout the recruitment, selection, and employment process upon request. If you require accommodation at any stage, please contact us and we will work with you to meet your needs.

In alignment with Ontario’s Pay Transparency and Employment Standards, ID Logistics Canada provides clear information on compensation and working conditions. We do not require Canadian work experience as a condition of employment and are dedicated to fair, transparent, and respectful hiring practices. Applicants will be informed of the outcome of their application within the required timelines, and all postings and related materials are retained in accordance with provincial legislation.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The IT Specialist at ID Logistics Canada will support end users with hardware, software and network problems, set up and maintain computers and devices, and log and resolve service requests. They will also train users on cyber security practices and collect feedback to improve IT services.

Requirements

Candidates need one to two years of higher education or equivalent experience, plus one to two years in a similar role. Strong communication, organization and customer relationship skills are needed, along with data collection and reporting knowledge.

Skills

Technical troubleshooting
Hardware installation and configuration
Software installation and maintenance
Network troubleshooting
Ticketing systems
Incident management
Virus scanning
System updates and patching
Workstation and peripheral setup
Mobile device setup
User training
Cyber security awareness
Data collection
Data analysis
Reporting
Communication
Organization
Documentation
Continuous improvement

Keywords

IT Specialist
IT support
help desk
technical support
desktop support
network support
hardware support
software support
ticketing system
service desk
cyber security training
endpoint maintenance
workstation setup
printer setup
mobile devices
data analysis
reporting
logistics
supply chain
Ajax Ontario

Seniority

Entry level

Tools

ticketing system

Languages

English

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Work requirements

Jobs near Oshawa, ON