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Added 8 mins ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 23 mins ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
…for residential, commercial, communal and light industrial applications. Since its first pilot installation in 1991, the company has built a strong reputation for reliable treatment, low…
Added 23 mins ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 23 mins ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 23 mins ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
Lead the pod. Lead a senior delivery pod (delivery managers, underwriting expert, data scientists, program PM) day to day. Guide the AI Delivery Managers as they gather requirements for…
Added 23 mins ago
SP
Proposal Lead
Spark Power ⚡
AB · Edmonton, AB
- Full-time
…seeking to look for an experienced and results-driven Proposal Lead to lead the development and execution of winning pursuit strategies for utility, renewable energy, and industrial…
Added 23 mins ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON
- Full-time
We are seeking a skilled Business Development Representative to join our growing Business Developmentteam! The Business Development Representative is an early-career role focused on…
Added 23 mins ago
VB
Senior C++ Software Engineer - VxWorks
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $140,000 CAD / year
- Full-time
Lead designs for safety critical, real-time software solutions
Added 37 mins ago
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…serve as a trusted advisor to business leaders, support the development of our recruitment team, and help advance our use of technology, data, and innovative recruitment practices. This…
Added 52 mins ago
C
Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Ottawa, ON
- Full-time
Lead the planning, execution, and delivery of defence acquisition, modernization, training, sustainment, and capability development projects.
Added 52 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 52 mins ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
…cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable…
Added 52 mins ago
C
Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Montreal, QC
- Full-time
Lead the planning, execution, and delivery of defence acquisition, modernization, training, sustainment, and capability development projects.
Added 52 mins ago
SP
Proposal Lead
Spark Power
Remote, Canada
- Full-time
- Remote
…seeking to look for an experienced and results-driven Proposal Lead to lead the development and execution of winning pursuit strategies for utility, renewable energy, and industrial…
Added 52 mins ago
R
Senior Director, DevOps Product Management and Strategy
RBC
Toronto, ON
- Full-time
The Senior Director of DevOps Product Management and Strategy is a transformation-focused strategic leadership role that will shape RBC's future as a technology-led financial services…
Added 52 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Reporting to the Head of Marketing, the Senior Demand Generation Manager is responsible for owning net new pipeline for mid-market and enterprise accounts, with a real account-based motion…
Added 1 hour ago
A
Business Analytics Specialist, Temporary
Aviso
Toronto, ON
- Temporary
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…
Added 1 hour ago
S
Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC) - Knowledge in database and data management, analytics, application development and integration, intelligent…
Added 1 hour ago
SH
Senior Manager, Analytics & Insights
SE Health
Markham, ON
- Full-time
Lead and manage a team of analytics professionals, including performance management, mentorship, development planning, prioritization and workload balancing.
Added 1 hour ago
G
Experimentation Consultant
GAIN
Vancouver, BC
- $82,000 to $90,000 CAD / year
- Full-time
Reporting to: Senior Experimentation Consultant, Account Lead
Added 1 hour ago
TG
Senior Manager, AI and Data
TMX Group
Toronto, ON
- $165,000 to $175,000 CAD / year
- Full-time
Define and execute an integrated AI and data roadmap in partnership with business and technology leaders.
Added 1 hour ago
BM
Manager, IT On Site Support
Baker McKenzie
Toronto, ON
- $81,000 to $90,700 CAD / year
The successful candidate will act as a technical subject matter expert, lead technology support initiatives, mentor support team members, and collaborate with regional and global technology…
Added 1 hour ago
C
Project Manager (D&S Canada) - Acquisition and Updates
CAE
Ottawa, ON · Montreal, QC
- Full-time
Lead the planning, execution, and delivery of defence acquisition, modernization, training, sustainment, and capability development projects.
Added 1 hour ago
AW
Business Analytics Specialist, Temporary
Aviso Wealth
Remote, Canada
- Temporary
- Remote
Reporting to the Senior Director of Data Science and AI Enablement, you will be instrumental in supporting the business analytics functions at Aviso Wealth. Principle responsibilities…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

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