Find work in Canada.

499,462 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 31 mins ago
NS
Marketing Coordinator
Northern Strands
Saskatoon, SK
- Full-time
Innovation– if it doesn’t exist, we will engineer and manufacture it
Added 4 hours ago
NS
Marketing Coordinator
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
Innovation- if it doesn’t exist, we will engineer and manufacture it
Added 4 hours ago
MANAGER DEVELOPMENT ENGINEERING
City of Toronto
Toronto, ON
Development Engineering provides a "one-window" service to Community Planning and the development industry on behalf of the City's Operating Divisions of Fire Services, Solid Waste…
Added 5 hours ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
The Software Engineer II (Salesforce Loyalty Management Developer)
Added 6 hours ago
LI
Senior DevOPS/Engineer
Lotus IT Solutions
Toronto, ON
- Contract
The Government Services Integration Cluster (Ministry of Public and Business Service Delivery and Procurement) is seeking a Senior DevOps/Cloud Engineer to lead the automation,…
Added 6 hours ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 6 hours ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 6 hours ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 7 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will be a hands-on technical leader working across the PowerPoint for the web stack. You will design and deliver end-to-end AI-powered features, from…
Added 7 hours ago
T
Engineer II
TD
Toronto, ON
- Full-time
Act as the expert or lead innovator and agent of change for the programs and services under management
Added 9 hours ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
…for residential, commercial, communal and light industrial applications. Since its first pilot installation in 1991, the company has built a strong reputation for reliable treatment, low…
Added 9 hours ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
We deliver sustainable, innovative chemical solutions driven by a steadfast commitment to safety, exceptional service, and continuous improvement, rooted in a culture of care that fosters…
Added 9 hours ago
T
Engineer I
TD
Toronto, ON
- Full-time
Act as the expert or lead innovator and agent of change for the programs and services under management
Added 10 hours ago
GG
Electrical Engineer
Giampaolo Group Inc.
Brampton, ON
- Full-time
Reporting to the Senior Director, Engineering and Maintenance, the Electrical Engineer will provide support across a variety of functional groups by providing innovative solutions that…
Added 10 hours ago
SS
Integration Lead – API
Syncredible Solutions
Canada
- Contract
We are seeking a hands-on Integration Lead - API to lead the design and establishment of enterprise API integration capabilities using Microsoft Azure technologies.
Added 10 hours ago
A
Sr. Mechanical Designer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Ability to lead projects and provide direction to other designers.
Added 10 hours ago
A
Senior Systems Engineer
Actalent
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking a highly skilled Senior Systems Engineer to join our team on a permanent, full-time basis. This role involves supporting the anticipated Land Vehicle Crew Training System…
Added 10 hours ago
A
Microelectronics Packaging Design Engineer
Actalent
Ottawa, ON · Kanata, ON
- $110,000 to $160,000 CAD / year
- Full-time
Job Title: Microelectronics Packaging Design Engineer in Ottawa
Added 10 hours ago
A
Senior Systems Engineer
Actalent
Calgary, AB
- $120,000 to $140,000 CAD / year
- Full-time
We are seeking a highly skilled Senior Systems Engineer to join our team on a permanent, full-time basis. This role involves supporting the anticipated Land Vehicle Crew Training System…
Added 10 hours ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who…
Added 11 hours ago
GT
DevOps Engineer
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $80 to $90 CAD / hour
- Contract
This DevOps Engineer role sits within the Global Asset Management (GAM) line of business and is focused on MOP (Maintain Operations/Tech Debt) funded activity. The contractor will be…
Added 12 hours ago
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
We deliver sustainable, innovative chemical solutions driven by a steadfast commitment to safety, exceptional service, and continuous improvement, rooted in a culture of care that fosters…
Added 13 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 13 hours ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Ottawa, ON
- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 14 hours ago
K
Senior Project Manager - NET
Kinectrics
Toronto, ON
- Contract
…strategically important nuclear parts, equipment, tooling, and field service projects, ensuring safe execution, technical excellence, schedule adherence, budget performance, and customer…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

Report this job