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Added 12 mins ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid…
Added 12 mins ago
CC
Retail Shift Leader
Canna Cabana
Kingston, ON · Gore Road, Kingston, ON
- $17.95 to $19.5 CAD / hour
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…
Added 26 mins ago
AC
Food Service Supervisor
Aramark Canada
Vaughan, ON
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 26 mins ago
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Maintenance Technician with Brightisle
Seafair
St. John's, NL
- Full-time
…our homes across the province. Based in St. John’s, this is a full-time position with occasional travel as needed. This role is key to ensuring the spaces where people live and receive care…
Added 26 mins ago
CH
Compliance and Analytics Specialist
Cardinal Health Canada
Concord, ON
- Full-time
The Compliance and Analytics Specialist reports to the Manager, Facilities Management and supports facility operations, compliance, financial controls, EHS activities, and continuous…
Added 26 mins ago
CH
Compliance and Analytics Specialist
Cardinal Health Canada
Mississauga, ON
- Full-time
The Compliance and Analytics Specialist reports to the Manager, Facilities Management and supports facility operations, compliance, financial controls, EHS activities, and continuous…
Added 26 mins ago
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Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
…experience so that you can be ready to serve our customers. We offer full-time employment from day one with practical learning applications for your role. Upon successful completion of the…
Added 26 mins ago
MC
Accounting Manager
Mission Community Services Society
Mission, BC
- Full-time
…looking for an Accounting Manager who is ready to take the lead, inspire a team, and play a key role in advancing our…
Added 26 mins ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Fonthill, ON
- Full-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 26 mins ago
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LensCrafters - Licensed Assistant Manager - #942 Kitchener
LensCrafters
Kitchener, ON
- Full-time
Partners with store manager to lead a team through strong knowledge & skills.
Added 26 mins ago
FT
Team Lead
Frontier Technologies
Dartmouth, NS
- Full-time
Time management & multitasking – balances a full field schedule with team lead duties.
Added 26 mins ago
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2 Grocery - Supervisor Full-Time Graveyards @ Our Broadmead Location
Sobeys
Victoria, BC
- Full-time
Full knowledge of department operations and skills
Added 27 mins ago
PC
Full Time Retail Team Lead, Sherway Gardens
Purdys Chocolatier
Toronto, ON
- Full-time
Job Overview: We are looking for an enthusiastic Team Lead to assist with leading towards success at our shop in Sherway Gardens. The Team Lead reports to Shop Management and supports…
Added 27 mins ago
Field Operator, Hay River
Harvest Operations Corp.
Rainbow Lake, AB
Harvest Operations Corp. is a diverse energy company, based out of Calgary, offering exposure to conventional upstream oil and natural gas production and SAGD operations. We are focused on…
Added 41 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Scheduling Department is looking for a Permanent Full-time Supervisor, Scheduling (Centralized Scheduling Office).
Added 41 mins ago
OA
Sales Manager - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Full-time
Analyzing, planning, controlling and executing all Sales Department operations
Added 41 mins ago
US
Warehouse Associate-Local Sort
UPS Supply Chain Solutions
Ajax, ON · CA - AJAX BUILDING (ONAJX)
- Part-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 56 mins ago
NG
Exploration Drill Supervisor
New Gold Inc.
Kamloops, BC
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 56 mins ago
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Customer Success Manager, Global Delivery Partnerships
Uber
Toronto, ON
- Full-time
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight…
Added 56 mins ago
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7734 - 3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
Assist in recruiting and training store personnel on proper store operations and procedures.
Added 56 mins ago
CM
Visitor Services & Communications Coordinator
Canmore Museum
Canmore, AB
- Full-time
POSITION TYPE: Permanent| Full-time | 37.5 hours per week | Business Hours - Wednesdays to Sundays*| *subject to seasonal demand.
Added 56 mins ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 56 mins ago
TH
Assistant Store Manager - Full-Time
Tommy Hilfiger
London, ON
- Full-time
Key Holder & Leader on Duty: As an Assistant Manager, you will lead store operations, including opening and closing procedures, managing day-to-day performance, coaching associates, and…
Added 56 mins ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 56 mins ago
LA
Administrative Legal Assistant/Intake Legal Assistant, FLC, Term
Legal Aid BC
Victoria, BC
- $56,845 to $64,857 CAD / year
- Temporary
Status: Full-Time Term – until April 30, 2027

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

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