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Added 5 mins ago
VC
Clerical Support Clerk (Office Admin) - Lily's Community Health Center
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Full-time
…Coastal Health (VCH) on the Groundspring Central Administration team! Apply now to join the…
Added 5 mins ago
T
Senior Demand Generation Manager
Trulioo
Remote, Canada
- Full-time
- Remote
…our external paid digital acquisition agency, own the events team, and build a tight daily working relationship with sales development, which sits in the revenue…
Added 5 mins ago
Sales Development Representative
Avetta, LLC
Calgary, AB
The Sales Development Representative is responsible for the outreach to prospective clients with the objective of identifying potential client customers and setting qualified appointments…
Added 20 mins ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking experienced Performance Testers to join our team at CIBC on an urgent basis. The ideal candidates will possess strong hands-on experience in performance testing,…
Added 20 mins ago
SM
AI Solutions Developer
Sandbox Mutual Insurance
Saskatoon, SK
- Full-time
…through artificial intelligence and innovation, join the Sandbox…
Added 20 mins ago
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Product Manager
Newforma
Montreal, QC
- Full-time
…a Product Manager, you'll have the opportunity to drive the development of our offerings, ensuring they enhance the daily lives of our users. You will act as the cornerstone on the various…
Added 20 mins ago
WI
Senior Electrical Engineer - Buildings
WSP in Canada
Markham, ON
- Full-time
Lead the design and development of electrical systems for complex building projects.
Added 20 mins ago
TT
Intermediate Mechanical Engineer
Tetra Tech
Thunder Bay, ON
- Full-time
Tetra Tech is adding a Intermediate Mechanical Engineer to our Mechanical team based in Thunder Bay, ON . This is a new vacant position for which we are actively recruiting.
Added 20 mins ago
KP
Coordinator - Curriculum - Competition ID: 4868
Kwantlen Polytechnic University
Surrey, BC
- Full-time
We are currently seeking a Coordinator - Curriculum to join our Records, Curriculum and Graduation team.
Added 20 mins ago
ES
Concept Artist - EA Sports FC
EA SPORTS
Vancouver, BC
- Temporary
Coordinate with Development Directors on task management, scheduling, and assignments; collaborate with Art Directors to achieve visual targets; and provide support to the Character Art…
Added 20 mins ago
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Sales Account Executive - SAP Academy for Customer Success - Canada (Hybrid)
SAP
Vancouver, BC
- Full-time
…you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 20 mins ago
FH
Evaluation Lead, Mental Health & Substance Use (MHSU)
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
…program/initiative leadership. Responsible for the planning and development of evaluation frameworks, data analyses and reporting requirements by reviewing clinical, financial, human…
Added 20 mins ago
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Lead Software Engineer
Virtusa
Montreal, QC
- Full-time
We are a global team with members in New York, Montreal, and Bangalore. The role involves collaborating with global team members and provides a unique opportunity to network with a diverse…
Added 20 mins ago
MC
Accounting Manager
Mission Community Services Society
Mission, BC
- Full-time
…looking for an Accounting Manager who is ready to take the lead, inspire a team, and play a key role in advancing our…
Added 20 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Richmond Hill, ON
- Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 20 mins ago
R
Lead Information Security Analyst, Vulnerability and External Attack Surface Management (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…
Added 20 mins ago
CA
Senior Estimator
Cementation Americas
North Bay, ON
- Full-time
Cementation is a leading underground mine contracting and engineering company-we design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 20 mins ago
Y
Sales Development Representative (SDR) - SaaS Outbound
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 20 mins ago
H
Scheduling and Sales Specialist
HearCANADA
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian…
Added 20 mins ago
TS
Electrical Lead (Engineering)
Tetranex Solutions Inc.
Calgary, AB
- Full-time
Tetranex is seeking a full-time Electrical Lead (Engineering) to join our growing electrical team. This role is suited to an experienced electrical engineer who enjoys hands-on technical…
Added 20 mins ago
BE
Transformer Engineer
Boundary Electric
Grand Forks, BC
- Full-time
Job Summary: The Transformer Engineer serves as a key technical resource supporting the sales, design, development, testing, and maintenance of transformers. This includes distribution…
Added 35 mins ago
FC
Operations Manager
Fintel Connect
Vancouver, BC
- Full-time
…our operating cadence, own our work management platform and lead the adoption of new processes and tools across every…
Added 35 mins ago
TU
Business Development Manager
The Universal Group
Prince George, BC
- Full-time
Are you an experienced sales professional with a keen eye for business development opportunities? Do you have a passion for closing deals and building lasting relationships? Do you enjoy…
Added 35 mins ago
E
Front End Web Developer
eCapital
Remote, Canada
- Full-time
- Remote
…Company’ by ABF Journal, all thanks to our diverse and dynamic team who is the cornerstone of our…
Added 49 mins ago
R
Hyper Automation Lead
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Hyper Automation Lead on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

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