Find work in Canada.

498,673 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Autodesk is building AI that helps architects and engineers design, build, and operate the world around them. As the Software Development Manager, you will lead the team that brings our…
Added 3 mins ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
Autodesk is building AI that helps architects and engineers design, build, and operate the world around them. As the Software Development Manager, you will lead the team that brings our…
Added 1 hour ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
…Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to support the engineering & implementation for Wireless Data Core…
Added 3 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.
Added 3 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.
Added 3 hours ago
SM
RQ11302 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Ability to lead, manage, or support the development of a PIA, either independently or as part of a team, by directing and gathering input from specific individuals within the organization.
Added 3 hours ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 3 hours ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 3 hours ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Added 3 hours ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
Mission development support: Contribute specialist expertise to spacecraft mission planning, architecture definition, and broader technical decision-making throughout the mission lifecycle.
Added 4 hours ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
…Pennsylvania. The primary responsibility of the Customer Relationship Specialist is to answer product questions and suggest information about other products and services, process purchase…
Added 4 hours ago
DC
Digital Content Specialist
Diplomatic Congress of Franklin & Marshall College
Heart's Content, NL
- Full-time
The Digital Content Specialist is a technical and creative professional responsible for the design, development, and day-to-day management of Franklin & Marshall College's web presence.…
Added 4 hours ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
Mission development support: Contribute specialist expertise to spacecraft mission planning, architecture definition, and broader technical decision-making throughout the mission lifecycle.
Added 4 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
…and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist…
Added 4 hours ago
Events Specialist
Canadian Mental Health Association BC Division
Vancouver, BC
The Events Specialist is a unionized position with the Health Services and Support – Community Subsector Association. The rate of pay is between $31.98 - $33.84 per hour.
Added 5 hours ago
CH
Equipment & Retail Specialist, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Position Title: Equipment & Retail Specialist, Revelstoke
Added 5 hours ago
NN
Stock Specialist (Full-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Full-time
We are looking for a Full Time Stock Specialist to join our team! This position is an existing vacancy. This role will be responsible for ensuring efficient daily boutique operations,…
Added 5 hours ago
BI
Documentation Specialist Intern – Internship Winter 2027
Behaviour Interactive
Montreal, QC
- Internship
Behaviour is looking for a Documentation Specialist Intern to join the team ! In this role, you'll have the chance to work with the technical writer and create documentation. The…
Added 5 hours ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
The Social Media Specialist creates and delivers social content that connects customers with BBOS products, stores and promotions, and manages day-to-day organic social and online…
Added 5 hours ago
FP
Junior Accounts Receivable (AR) Specialist
Frontier Power Products
New Westminster, BC · Surrey, BC
- Full-time
Support the resolution of customer disputes in coordination with the AR team
Added 5 hours ago
AI Solution Specialist
Infoblox
Burnaby, BC
We have an opportunity for an AI Solution Specialist to join our Business Strategy team in Burnaby, reporting to the Strategic Programs Director. In this pivotal role, you will help design,…
Added 6 hours ago
KB
Contractor Sales-Plumbing Specialist
Kent Building Supplies
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Plumbing Sales Specialists partner with Contractor Sales Associates to support the sales process with specialized knowledge. As knowledgeable sales professionals, contractor sales…
Added 6 hours ago
UO
Research Assistant, Psychiatry
University of Calgary
Calgary, AB
- Full-time
Provide information and support for developing various reports, including annual project reports for sponsors
Added 6 hours ago
R
Laboratory GxP Systems Specialist II
Replimune
Montreal, QC
- Full-time
Support system reliability, cybersecurity, data integrity, disaster recovery, and troubleshooting of laboratory applications and instrument software.
Added 6 hours ago
B
Staff Specialist, Regulatory Affairs (16 month contract)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $85,000 to $135,000 CAD / year
- Full-time
The Staff Specialist of Regulatory Affairs reports directly to the Senior Manager of Regulatory Affairs. This position is responsible for supporting MMS Dispensing products consisting of…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

Report this job