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Added 14 mins ago
SL
Receptionist
Smythe LLP
Vancouver, BC
- Full-time
…organizations across a wide range of industries. Smythe is also a member of Allinial Global, one of the largest international accounting…
Added 14 mins ago
T
Talent Acquisition Coordinator
Trulioo
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and…
Added 14 mins ago
RB
Administrative Assistant
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 28 mins ago
UO
Research Team Lead
University of Victoria
Victoria, BC
- Full-time
A member of the Dean’s office staff team, the Research Support Team Lead is responsible for strengthening the Faculty’s research enterprise by providing strategic coordination, expert…
Added 28 mins ago
WC
Pharmacy Assistant
Walmart Canada
Peterborough, ON
- Full-time
…participate in all aspects of Pharmacy Operations required of a team player. They are a key member in the delivery of superior customer…
Added 28 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Toronto, ON
- Contract
Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment.
Added 28 mins ago
NH
Pharmacy Technician - Pharmacy (Permanent Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
Reporting to the Manager of Pharmacy, as part of a multi-disciplinary team, the Pharmacy Technician is responsible for duties within the scope of practice as outlined below.
Added 28 mins ago
N
Senior Data Reliability Developer
nesto
Canada
- Full-time
…of collaboration, transparency, and creativity where every team member is empowered to take ownership, make an impact, and grow. If you're looking to solve meaningful problems alongside…
Added 28 mins ago
WB
Head of Manufacturing, Plant Production
Waterloo Biofilter Systems Inc.
ON · Ontario, Canada
- $100,000 to $130,000 CAD / year
- Full-time
Reporting to the CEO as a member of the Executive Leadership Team, you will play a pivotal role in modernizing the plant and bringing its operations up to the standard of world-class…
Added 28 mins ago
KB
Project Sales Associate
Kent Building Supplies
Moncton, NB
- Full-time
…Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with…
Added 28 mins ago
KB
Cashier
Kent Building Supplies
Clarenville, NL
- Part-time
…our computerized system. We’re looking for an enthusiastic team member who enjoys variety and flexibility. This role offers approximately 24 hours per week with a mix of morning, evening,…
Added 28 mins ago
WI
Executive Housekeeper - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
…day-to-day operation of the Housekeeping Department and will be a member of the Wickaninnish Inn’s Senior Management…
Added 28 mins ago
EI
Office Manager
EBC Inc.
Mississauga, ON
- Full-time
Coordinate visitor arrivals and ensure guests are connected promptly with the appropriate EBC team member.
Added 28 mins ago
SH
Health Care Aide - Certified
Southern Health-Santé Sud
Altona, MB
- Full-time
Demonstrated ability to perform as a team member and seek assistance as needed.
Added 28 mins ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
Lead the model-risk relationship. Lead the relationship with the client’s model-risk team. Land validation packages for each condition family and secure the risk and governance sign-offs…
Added 28 mins ago
BC
Conseiller.ère au service à la clientèle - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
Added 28 mins ago
C
Temporary Sales Associate
Coach
Markham, ON
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 28 mins ago
NY
Registered Practical Nurse (RPN) - Mental Health-Global, PT (J0226-0582)
North York General Hospital
Toronto, ON
- Part-time
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
Added 28 mins ago
NY
Registered Practical Nurse (RPN) - Mental Health-Global, PT (J0426-0020)
North York General Hospital
Toronto, ON
- Part-time
North York General is a member of the North York Toronto Health Partners, an Ontario Health Team that integrates local care with patients, primary care and community partners.
Added 28 mins ago
A
Office Administrator
Armco
Montreal, QC
- Full-time
Welcome visitors and direct them to the appropriate team member.
Added 28 mins ago
FN
Coordinator, Child & Youth Wellness, Kwakwaka’wakw, Vancouver Island
First Nations Health Authority
Ladysmith, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits, including:
Added 28 mins ago
FN
Program Advisor, Community Accreditation and Quality Improvement (INTERNAL)
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a member of the team, you will have access to a wide range of employee benefits including:
Added 28 mins ago
I
Senior Consultant- Life Insurance
Infosys
Toronto, ON
- Full-time
…for client work; leads discussions with clients at peer or team lead level. Develops focused expertise in a particular horizontal or vertical…
Added 28 mins ago
AC
Sr Underwriter, Surety
Aviva Canada
Vancouver, BC
- Full-time
Collaboration & Team contribution: Be an active and valued member of a collaborative, high-performing team. Share your expertise, mentor and support colleagues when needed, and contribute…
Added 28 mins ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
Lead the model-risk relationship. Lead the relationship with the client’s model-risk team. Land validation packages for each condition family and secure the risk and governance sign-offs…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

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