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Added 5 mins ago
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Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 5 mins ago
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Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 5 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
…systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll services. It is a significant transformation in BC and is…
Added 5 mins ago
TS
Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is looking for an experienced Senior Electrical Manager / Team Lead to establish and grow their Electrical Engineering department. This is a unique leadership opportunity for an…
Added 5 mins ago
TS
Intermediate-Senior Water/Wastewater Process Engineer
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
The Role: The Intermediate-Senior Water/Water Process Engineer will support and lead the planning, design, and delivery of water and wastewater projects for public and private sector…
Added 5 mins ago
TS
Architect or Project Lead
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
…capable in working through all project phases, from design, technical production, site visits and client liaison. You might be an Architect, a Project Lead or Job captain, and you'll also…
Added 5 mins ago
TS
Civil Superintendent - Utilities & Earthworks
TalentSphere Staffing Solutions
Langley (District), BC · City of Langley, BC
- Full-time
Ability to lead and evaluate site performance is essential
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Data Scientist
SymphonyAI
Toronto, ON
- Full-time
Client-facing communication skills. You can lead workshops, present model results, and explain technical findings to compliance, risk, and technology stakeholders.
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TS
Regional Sales Manager – HVAC
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Lead and grow the company’s HVAC sales channel across British Columbia, expanding market share with HVAC mechanical contractors, and installation partners. Develop and execute sales…
Added 5 mins ago
TS
Senior Highway Engineer
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
…hybrid opportunity and is ideal for someone who enjoys tackling technical challenges while leading the design of transportation network…
Added 6 mins ago
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Tooling Designer
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
- Full-time
…the assigned job function. In order for MAMT to continue to lead the industry, it is critical that excellent designs be developed in a timely…
Added 21 mins ago
DC
Senior Community Planner
Dillon Consulting Limited
Yellowknife, NT
- Full-time
…an agile individual capable of seamlessly pivoting between technical delivery, client engagement, and project coordination. The successful candidate is a self-starter motivated by…
Added 51 mins ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
Are you curious about how technology and processes drive business and innovation? You don’t need to have a technical background to grow into the IT world. If you are motivated by connecting…
Added 1 hour ago
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Senior Software Engineer - Market Data
Alpaca
Canada
- Full-time
…services, and libraries that overcome some of our greatest technical challenges as we continue to scale…
Added 1 hour ago
Analyst, Material Pricing
Celestica International LP
Toronto, ON
…competitiveness. The role requires strong systems skills, SCM expertise, technical inclination, and excellent communication, negotiation, and presentation skills, along with the ability to…
Added 1 hour ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…work closely with project teams, business stakeholders, and technical teams to enhance the Workforce Information Network (WIN) system, support digital onboarding initiatives, optimize…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 1 hour ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
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Technical Consultant (Custom Software)
Zazz
Canada
- Full-time
Lead the technical conversation. Understand the client's real problem and recommend the right approach, whether mobile, web, integration, AI, custom build, or staff augmentation. Hold your…
Added 1 hour ago
IS
Customer Success Manager - Quebec
InnovMetric Software Inc.
QC
- Full-time
Plan and lead regular customer check-ins and Quaterly Business Reviews to assess progress, align on objectives, and identify opportunities for continued success
Added 1 hour ago
BH
Technician Mechanic II
Baker Hughes
Fort McMurray, AB
- Full-time
Have a technical, high school, vocational school, or associate above, with a major in Mechanical Engineering, Electrical
Added 1 hour ago
TS
Senior Piping Stress Engineer
Tetranex Solutions Inc.
Calgary, AB
- Full-time
…analyses, developing piping support requirements and providing technical solutions to complex piping design challenges. Working closely with multidisciplinary engineering teams, this…
Added 2 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Lead client interviews with developers, technical leads, project managers, and business owners, asking clear follow-up questions to gather complete and accurate technical information.
Added 2 hours ago
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Business Area Manager - Vancouver East
BAT
Vancouver, BC
- Full-time
Lead Talent Management including, coaching, career planning, performance management and developing direct reports to become high performing sales professionals, with an emphasis on the Win…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Oct 26, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for someone who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The specialist will lead technology onboarding and software training for franchisees and corporate employees while serving as the primary point of contact for support requests. They will also manage user accounts, maintain documentation, and coordinate with internal teams to improve system workflows.

Requirements

Candidates must have at least 2 years of experience in application support, software administration, or technical onboarding. Proficiency in delivering software training, managing CRM permissions, and strong written and verbal communication skills are required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
CRM management
Troubleshooting
Communication
Instructional design
Video tutorials
User account management
Google Workspace
Slack
ServiceMinder

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
SOPs
Troubleshooting
User Management
Cloud Applications
Franchise Operations
MFA
Documentation
Workflow Optimization
Customer Success
Software Administration

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