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Added 6 mins ago
B&
Billing Coordinator
Black & McDonald Limited
Markham, ON
- Full-time
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and…
Added 6 mins ago
B&
Project Manager (Minor Works)
Black & McDonald Limited
Vancouver, BC
- Full-time
…serving as a liaison between clients, hospital stakeholders, and service providers. This position monitors project progress and ensures compliance with applicable requirements and supports…
Added 6 mins ago
Sales Associate
EssilorLuxottica Group
Hamilton, ON
1+ years experience in retail or customer service
Added 6 mins ago
Customer Service Representative - Tecmuseh & Lauzon, ON (30 hrs/week) - 12 Month Contract
Scotiabank
Windsor, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 6 mins ago
M
Senior Safety Officer
Metrolinx
Canada
- Full-time
Customer service skills to administer safety management practices on Metrolinx properties.
Added 6 mins ago
A
Camp Attendant - Future Opportunity
ATCO
ON · ON, Canada
- Full-time
Accommodations and meals during your work rotations are provided by the company
Added 6 mins ago
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On-Demand Shuttle Driver
Voyago
Guelph, ON
- Part-time
As an On Demand Service driver, you will take pride in playing a key role in ensuring the independence and mobility of our city’s most vulnerable passengers. Your efforts will directly…
Added 6 mins ago
3PL Operations Supervisor
Recrute Action
Saint-Eustache, QC
1 day of paid time off for each year of service.
Added 6 mins ago
S
Full-Time Retail Associate (Optical): Winnipeg, MB
Specsavers
Winnipeg, MB
- Full-time
A passion for creating “WOW” moments through exceptional customer service and finding innovative ways to enhance the optical shopping experience
Added 7 mins ago
MD
Taxpayer Intake Specialist - State Prog Admin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 7 mins ago
MD
PIC Phone Agent - Customer Svcs Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 7 mins ago
AC
Co-op, Assurance and Accounting
ACCA Careers
Terrace, BC
- Temporary
Customer service and/or client service experience is considered an asset
Added 7 mins ago
AC
Co-op Student, Assurance and Accounting - January 2028
ACCA Careers
Terrace, BC
- Temporary
Customer service and/or client service experience is considered an asset
Added 7 mins ago
AC
Co-op, Assurance and Accounting
ACCA Careers
Terrace, BC
- Temporary
Customer service and/or client service experience is considered an asset
Added 7 mins ago
AC
Accountant, Assurance and Accounting - September 2027
ACCA Careers
Terrace, BC
- Full-time
Customer service and/or client service experience is considered an asset
Added 7 mins ago
FR
Events Coordinator
Four Rivers Co-op
Vanderhoof, BC
- Full-time
Experience in event coordination, administration, customer service, or community engagement is an asset.
Added 7 mins ago
TO
On-Demand Shuttle Driver
Transdev Ontario Manitoba
Guelph, ON
- Part-time
As an On Demand Service driver, you will take pride in playing a key role in ensuring the independence and mobility of our city's most vulnerable passengers. Your efforts will directly…
Added 7 mins ago
TC
Group Benefits Analyst
The Consulting House Inc.
Canada
- Full-time
…account managers, and administrators to ensure exceptional client service and plan…
Added 7 mins ago
RS
Phased Array Technician - Pipeline Integrity
Rockwood Service Corporation
Edmonton, AB
- Full-time
Echo NDE is a wholly owned subsidiary of Rockwood Service Corporation and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our…
Added 7 mins ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Standard First Aid Certification required
Added 7 mins ago
RS
Pipeline Integrity Technician
Rockwood Service Corporation
Edmonton, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 7 mins ago
ON
Motor Coach Operator
Ontario Northland
Thunder Bay, ON
- Full-time
…coaches in a safe, efficient manner and providing superior customer service while adhering to scheduled…
Added 21 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 21 mins ago
GE
Billing Administrator
GFL Environmental Inc.
Surrey, BC
- Full-time
Review purchase orders assigned to service orders to ensure billing limits and scopes are accurate. Follow up with customers if PO modifications are required.
Added 21 mins ago
SH
Fixed-Term Pharmacy Assistant (Markham, ON) - Onsite
Sentrex Health Solutions
Markham, ON
- Full-time
Provide exemplary customer service to clinic staff, nurses, and physicians primarily by phone/email.

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply on ideal-siding-careers.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Nov 12, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for a Business Systems Support Specialist who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply on ideal-siding-careers.careerplug.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist will lead technology onboarding and software training for franchisees and corporate employees. They will also serve as the primary point of contact for resolving routine software, login, and workflow issues.

Requirements

Candidates must have 2+ years of experience in application support, software administration, or customer success. Proficiency in delivering software training and managing CRM user accounts is required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
User guides
Video tutorials
CRM management
Troubleshooting
Communication
Workflow optimization
Google Workspace
Slack
Learning management systems
Support ticketing

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
Troubleshooting
Workflow
SOPs
User Administration
Cloud Applications
Franchise Support
MFA
Documentation
Customer Success
Software Administration

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Jobs in Canada