Jobs in Canada

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Added 12 mins ago
Case Management Specialist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…educational/training programs, training manuals, etc. Consultation and Program Support: providing ongoing consultation to, primarily the Case Coordinators, but in addition, to other staff…
Added 13 mins ago
MD
Taxpayer Intake Specialist - State Prog Admin
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 13 mins ago
MD
PIC Phone Agent - Customer Svcs Specialist Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 27 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 27 mins ago
UH
Recreation Therapist
University Health Network
Toronto, ON
- Contract
Provide back-up support and coverage for recreation programs, including hospital wide events.
Added 27 mins ago
R
Senior Business Deposit Specialist
RBC
Burlington, ON
- Full-time
Do you enjoy building custom deposit solutions that help clients and communities grow? As a Senior Business Deposit Specialist, you will design, structure, present, and negotiate tailored…
Added 42 mins ago
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Specialist, Flyer Production (12+ Month Contract)
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Toronto, ON
- Full-time
…in standard business software and the ability to coordinate, support and mentor team…
Added 42 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Donner l’exemple quant à l’utilisation appropriée de l’application Relation client éLECTRONIQUE afin d’offrir un service à la clientèle de qualité supérieure.
Added 42 mins ago
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Spécialiste Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Donner l’exemple quant à l’utilisation appropriée de l’application Relation client éLECTRONIQUE afin d’offrir un service à la clientèle de qualité supérieure.
Added 42 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Ability to conduct sit down makeup and skincare consultations and demonstrate application
Added 42 mins ago
Manager, Regulatory, Pacific Link
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Calgary, AB
…Office (MPO) and Canada Energy Regulator (CER) submissions to support Pacific Link’s review under the Building Canada Act, and through…
Added 43 mins ago
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Labour Relations Specialist
Durham District School Board
Whitby, ON
- Full-time
Reporting to the Manager of Labour Relations, the Labour Relations Specialist provides expert advice, guidance, and support on labour and employee relations matters across the Durham…
Added 57 mins ago
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Recreation Therapist Degree
HealthCareersInSask.ca
Swift Current, SK
- Full-time
National Council of Therapeutic Recreation Specialist Cert. (NCTRC) is an asset
Added 57 mins ago
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Enterprise Architect, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Senior Specialist, Enterprise Architecture supports the governance, oversight, and operational effectiveness of Interac's Enterprise Architecture practice. The role is responsible for…
Added 1 hour ago
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Endpoint Specialist
TEEMA
Vancouver, BC
- $70,000 to $90,000 CAD / year
- Full-time
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Group Retirement Specialist
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Markham, ON
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…create lasting business connections with group leaders, and support them with problem…
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Perform production support, incident management, root cause analysis, and resolution of Oracle Recruiting Cloud application issues.
Added 1 hour ago
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Retail Sales Associate
Skechers
ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 1 hour ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments…
Added 1 hour ago
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Banking Advisor
Royal Bank of Canada
Regina, SK
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…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
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Support Account Executives and Service Specialist/Consultants
Added 1 hour ago
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Universal Banker
HSBC
London, ON
- Full-time
…customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining…
Added 1 hour ago
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Client Engagement Associate [Hourly]
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 1 hour ago
BT
Audit & Accounting Manager, Entertainment and New Media
Baker Tilly WM
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 hour ago
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Accounts Payable/Accounts Receivable Clerk (6-month contract)
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Vancouver, BC
- Full-time
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…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply on ideal-siding-careers.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Nov 12, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for a Business Systems Support Specialist who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply on ideal-siding-careers.careerplug.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist will lead technology onboarding and software training for franchisees and corporate employees. They will also serve as the primary point of contact for resolving routine software, login, and workflow issues.

Requirements

Candidates must have 2+ years of experience in application support, software administration, or customer success. Proficiency in delivering software training and managing CRM user accounts is required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
User guides
Video tutorials
CRM management
Troubleshooting
Communication
Workflow optimization
Google Workspace
Slack
Learning management systems
Support ticketing

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
Troubleshooting
Workflow
SOPs
User Administration
Cloud Applications
Franchise Support
MFA
Documentation
Customer Success
Software Administration

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Work requirements

Jobs in Canada