Jobs in Canada

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Added 3 mins ago
IC
AppOps, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The job role requires to work in rotating shifts to provide 24x7 Support coverage
Added 18 mins ago
W
Detection Engineer
Wepoint
Montreal, QC
- Full-time
The Specialist also contributes to the following activities: Technical projects and platform enhancements, Service delivery and operational support activities, Internal and external audits,…
Added 18 mins ago
Specialist, Public Awareness (Contractor)
NorthRiver Midstream
Fort St. John, BC
We have a proud and well-earned reputation for safe, reliable operations.
Added 32 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 47 mins ago
Specialist, Marketing Data & Web Operations
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Specialist, Marketing Data & Web Operations, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious…
Added 47 mins ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Added 47 mins ago
W
(CAN) Overnight Remodel Associate
Walmart
New Westminster, BC
- Part-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 47 mins ago
Manager, Regulatory, Pacific Link
Trans Mountain
Calgary, AB
Lead and coordinate multidisciplinary teams across Engineering, Operations, Environment, Indigenous Relations, Land, Permitting, Construction, Legal, Commercial and Project Controls in…
Added 48 mins ago
KR
Accounts Payable Specialist
Kassen Recruitment
Toronto, ON
- $30 to $35 CAD / hour
- Contract
A well-established organization is seeking an experienced Accounts Payable Specialist to support its finance team on a contract basis. This opportunity is ideal for a detail-oriented…
Added 1 hour ago
IC
Enterprise Architect, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The Senior Specialist, Enterprise Architecture supports the governance, oversight, and operational effectiveness of Interac's Enterprise Architecture practice. The role is responsible for…
Added 1 hour ago
LM
Technical Trainer Support Specialist
Lockheed Martin
Halifax, NS
- Full-time
Lockheed Martin Canada Inc. (LM Canada) is recruiting a Technical Trainer Support Specialist to join our east coast training team where you will work as an embedded Lockheed Martin employee…
Added 1 hour ago
LM
Manufacturing Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
Join the Kanata Operations Team! We are looking for a talented and motivated Manufacturing Engineering Specialist.
Added 1 hour ago
KR
Accounts Payable Specialist
Kassen Recruitment
Toronto, ON
- $30 to $35 CAD / hour
- Contract
A well-established organization is seeking an experienced Accounts Payable Specialist to support its finance team on a contract basis. This opportunity is ideal for a detail-oriented…
Added 1 hour ago
AC
RQ11857 - Systems Administrator/Operations Support Specialist - Senior
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Systems Administrator/Operations Support Specialist
Added 1 hour ago
E
Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
…emerging markets (non-core) service referrals. The Intake Hub Specialist will play pivotal role in shaping a seamless experience for clients whose needs require coordination beyond the…
Added 1 hour ago
S
Retail Sales Associate
Skechers
ON
- Part-time
As a Sales Associate, better known as a “Product Specialist,” at Skechers, you’re not just working a job - you’re joining a team where growth, customer connections, fashion, and comfort are…
Added 1 hour ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments…
Added 1 hour ago
RA
Print Operations Specialist
Recrute Action
Toronto, ON
- Contract
Added 1 hour ago
PC
Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
Acts as a subject matter expert for the Customer Service Specialist team and provides high-level support to lending team.
Added 1 hour ago
S
Engineer, Manufacturing
Shred-tech
Cambridge, ON
- Full-time
As a Manufacturing Engineering Specialist at Shred-Tech, you will play a key role in optimizing manufacturing operations, supporting new product introductions, and driving continuous…
Added 1 hour ago
RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
W
Field Service & Technical Advising Specialist
Wabtec
Edmonton, AB
- Full-time
As a member of the operations team supporting on-site at Locomotive Repair Centers, you will be responsible for guiding their craft to troubleshoot failures, provide solutions and material…
Added 1 hour ago
FI
Senior Technical CRM Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
Position: Senior Technical Architect /Senior - Upgrade Specialist and SharePoint Upgrade
Added 1 hour ago
SQ
Sales and Service Assistant
Sunlife Québec
Montreal, QC
- Full-time
Support Account Executives and Service Specialist/Consultants
Added 1 hour ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply on ideal-siding-careers.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Nov 12, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for a Business Systems Support Specialist who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply on ideal-siding-careers.careerplug.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist will lead technology onboarding and software training for franchisees and corporate employees. They will also serve as the primary point of contact for resolving routine software, login, and workflow issues.

Requirements

Candidates must have 2+ years of experience in application support, software administration, or customer success. Proficiency in delivering software training and managing CRM user accounts is required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
User guides
Video tutorials
CRM management
Troubleshooting
Communication
Workflow optimization
Google Workspace
Slack
Learning management systems
Support ticketing

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
Troubleshooting
Workflow
SOPs
User Administration
Cloud Applications
Franchise Support
MFA
Documentation
Customer Success
Software Administration

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Work requirements

Jobs in Canada