Jobs in Canada

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Added 16 mins ago
PC
Sr Specialist – ServiceNow Developer
Parkland Corporation
Calgary, AB
- Full-time
We are seeking a skilled and dedicated Sr Specialist – ServiceNow Developer to join our team full-time on site in Calgary, Alberta. The Sr Specialist – ServiceNow Developer will lead the…
Added 16 mins ago
Operational Technology Specialist
CONA Services
Montreal, QC · Lachine, QC
We are recruiting for an IT Support Technician to join our Information Technology team. The IT Support Technician serves as an on-site technical resource dedicated to the Lachine Coca-Cola…
Added 16 mins ago
Operational Technology Specialist
CONA Services
Montreal, QC · Lachine, QC
We are recruiting for an Operational Technology Specialist (Internal title - IT Support Technician) to join our Information Technology team. The IT Support Technician serves as an on-site…
Added 31 mins ago
DH
Vendor and Contract Specialist, FT
Dixon Hall
Toronto, ON
- Full-time
…and Interim Director of IT and Procurement, the Procurement Specialist is responsible for strategizing and negotiating with suppliers and vendors to acquire the most cost-effective deals…
Added 31 mins ago
B
Technical Sales
Barentz
New Hamburg, ON
- Full-time
The Technical Sales Specialist plays a critical role in providing technical support for product development, collaborating with internal technical and commercial teams, and engaging with…
Added 31 mins ago
G(
Reservoir Engineer (Calgary-based)
GERI (General Energy Recovery Inc.)
Calgary, AB
- Part-time
Build, run, and interpret numerical reservoir simulations using industry-standard software (e.g., CMG STARS, Eclipse): reservoir characterization, history matching, and forecasting…
Added 31 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Manage external tax advisors, coordinate specialist support, and monitor associated costs against approved budgets
Added 46 mins ago
R
Sales Support Specialist
Renishaw
Mississauga, ON
- Full-time
…automation, and calibration systems. We are currently seeking a Sales Support Specialist based from our Mississauga, Ontario, Canada…
Added 46 mins ago
L
Technical Quality Specialist Pre-Analytical - Contract (Onsite - Burnaby, BC)
LifeLabs
Burnaby, BC
- $74,941 to $95,549 CAD / year
Provide troubleshooting, technical and quality assurance/quality systems support for methodologies, equipment and supplies currently in use.
Added 46 mins ago
T
Oracle Cloud ERP Specialist
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 46 mins ago
T
Oracle Cloud ERP Developer
TD
Toronto, ON
- Full-time
Must have strong skills in writing PL/SQL code with Oracle database and ERP data model design
Added 46 mins ago
PC
Benefits Consultant
People Corporation
Calgary, AB · AB - PC Calgary
- Full-time
Thorough knowledge of group insurance, retirement and related product sales and client service and support
Added 46 mins ago
PC
Benefits Consultant
People Corporation
Edmonton, AB · AB - Silverberg Edmonton
- Full-time
Thorough knowledge of group insurance, retirement and related product sales and client service and support
Added 46 mins ago
A
Spécialiste en campagnes numériques - Digital Campaign Specialist
Avanquest
Montreal, QC
- Full-time
Added 1 hour ago
IC
AppOps, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
The job role requires to work in rotating shifts to provide 24x7 Support coverage
Added 1 hour ago
W
Detection Engineer
Wepoint
Montreal, QC
- Full-time
The Specialist also contributes to the following activities: Technical projects and platform enhancements, Service delivery and operational support activities, Internal and external audits,…
Added 1 hour ago
Specialist, Public Awareness (Contractor)
NorthRiver Midstream
Fort St. John, BC
Accountable to provide Emergency Response information to external stakeholders in support of our regulatory requirements.
Added 1 hour ago
OT
Mechanical Engineering Specialist
Onewell Tech Inc.
Oakville, ON
- Full-time
Support CNC machining, industrial brushes, and mechanical manufacturing projects.
Added 1 hour ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 1 hour ago
H
Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
OSG is a national leader in workplace health and safety, delivering training, consulting, and software solutions that help organizations operate safer, smarter, and more effectively.
Added 1 hour ago
Analyst, Lifecycle Marketing
Reliance Home Comfort
Toronto, ON
Translate results into clear recommendations for the Lifecycle Specialist and leadership.
Added 1 hour ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
We are currently recruiting Strategic Sourcing Specialists to support our Professional Services and General Surgical teams.
Added 1 hour ago
SD
Specialist, Flyer Production (12+ Month Contract)
Shoppers Drug Mart
Toronto, ON
- Full-time
…problem-solving and process improvement. Proficiency in standard business software and the ability to coordinate, support and mentor team…
Added 1 hour ago
T
Maximo Integration Specialist (Senior / Mid-Senior)
ThoughtStorm
Toronto, ON
- Contract
Must be available to work onsite in Toronto at least 3 days per week
Added 1 hour ago
D
ServiceNow Developer
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $90 to $100 CAD / hour
- Contract
Configure software asset management workflows and support software compliance initiatives.

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply on ideal-siding-careers.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Nov 12, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for a Business Systems Support Specialist who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply on ideal-siding-careers.careerplug.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist will lead technology onboarding and software training for franchisees and corporate employees. They will also serve as the primary point of contact for resolving routine software, login, and workflow issues.

Requirements

Candidates must have 2+ years of experience in application support, software administration, or customer success. Proficiency in delivering software training and managing CRM user accounts is required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
User guides
Video tutorials
CRM management
Troubleshooting
Communication
Workflow optimization
Google Workspace
Slack
Learning management systems
Support ticketing

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
Troubleshooting
Workflow
SOPs
User Administration
Cloud Applications
Franchise Support
MFA
Documentation
Customer Success
Software Administration

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Work requirements

Jobs in Canada