Jobs in Canada

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Added 9 mins ago
D
Senior Advisor, Business strategies
Desjardins
Montreal, QC
- Full-time
…fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More…
Added 9 mins ago
IC
AppOps, Senior Specialist
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Toronto, ON · Interac Corp. Head Office
- Full-time
The job role requires to work in rotating shifts to provide 24x7 Support coverage
Added 9 mins ago
CC
RQ11837 - Privacy Impact Assessment (PIA) Specialist - Senior
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Must Have Experience:
Added 23 mins ago
W
Detection Engineer
Wepoint
Montreal, QC
- Full-time
The Specialist also contributes to the following activities: Technical projects and platform enhancements, Service delivery and operational support activities, Internal and external audits,…
Added 23 mins ago
Case Management Specialist - Repost
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Winnipeg, MB
Added 23 mins ago
Principal Specialist BIM
Mott MacDonald
Vancouver, BC
We are looking for a Principal BIM Specialist to lead BIM delivery on our major infrastructure projects and to lead and develop a team of BIM professionals in Canada. You will set the BIM…
Added 23 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
Must have access to a vehicle
Added 23 mins ago
Specialist, Public Awareness (Contractor)
NorthRiver Midstream
Fort St. John, BC
Added 24 mins ago
MD
Taxpayer Intake Specialist - State Prog Admin
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PIC Phone Agent - Customer Svcs Specialist Sr
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- Full-time
Work Shift/Work Hours: Day Shift / 8:00 AM - 4:30 PM
Added 24 mins ago
A
Senior Inspection Specialist (Relocation to Saudi Arabia is required)
aramco
AB · Greater Edmonton Metropolitan Area
- Full-time
We are seeking a Senior Inspection Specialist to join our join Sea Water Inspection Unit (SWIU) of Producing Insp & Asset Integrity Department (PIAI).
Added 24 mins ago
OT
Mechanical Engineering Specialist
Onewell Tech Inc.
Oakville, ON
- Full-time
Added 24 mins ago
ER
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
- Full-time
As Product Development Specialist, you will be the engine behind Earth Rated's portfolio evolution - identifying, prioritizing and executing product renovations, extensions and high-impact…
Added 24 mins ago
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Oracle Specialist
VySystems
Toronto, ON
- Contract
Added 24 mins ago
DM
ACCOUNT MANAGER - RETAIL, FOODSERVICE & OMNICHANNEL MARKETING
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Mississauga, ON
- Full-time
Permanent, full-time | Hybrid: minimum 3 days in office
Added 38 mins ago
Sales Specialist (Multi Dwelling Unit)
Rogers Communications
Victoria, BC
Must have a valid driver’s license · Must have a vehicle to use for business
Added 38 mins ago
IS
Business Systems Support Specialist
Ideal Siding
Burnaby, BC
- $58,000 to $67,000 CAD / year
- Full-time
Hybrid work with a minimum of 2 days per week at our Burnaby office
Added 38 mins ago
H
Lifecycle and Email Marketing Specialist
HighlightTA
Remote, Canada
- $60,000 to $75,000 CAD / year
- Full-time
- Remote
As a Lifecycle and Email Marketing Specialist, you'll play a key role in driving revenue growth, customer retention, and cross-sell opportunities through OSG's lifecycle and email marketing…
Added 38 mins ago
UH
Recreation Therapist
University Health Network
Toronto, ON
- Contract
Eligibility for Certification (Certified Therapeutic Recreation Specialist - CTRS)
Added 38 mins ago
R
Senior Business Deposit Specialist
RBC
Burlington, ON
- Full-time
Do you enjoy building custom deposit solutions that help clients and communities grow? As a Senior Business Deposit Specialist, you will design, structure, present, and negotiate tailored…
Added 53 mins ago
Analyst, Lifecycle Marketing
Reliance Home Comfort
Toronto, ON
Translate results into clear recommendations for the Lifecycle Specialist and leadership.
Added 53 mins ago
Specialist, Marketing Data & Web Operations
Reliance Home Comfort
Toronto, ON
By joining Reliance as an Specialist, Marketing Data & Web Operations, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious…
Added 53 mins ago
Strategic Sourcing - Strategic Sourcing Specialist
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
Added 53 mins ago
SD
Specialist, Flyer Production (12+ Month Contract)
Shoppers Drug Mart
Toronto, ON
- Full-time
Added 53 mins ago
SD
Spécialiste Beauté, rémunéré(e) à l’heure temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time

Ideal Siding

Business Systems Support Specialist

Burnaby, BC, V5C 6C6, Canada

$58,000 to $67,000 CAD / year · Full-time

Apply on ideal-siding-careers.careerplug.com About employer

Applications open in a new tab.

Job details

Pay: $58,000 to $67,000 CAD / year
Job type: Full-time
Experience: 2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Posting language: English
Posted: Nov 12, 2026

Original job description

Benefits:

36-hour work week for a healthier work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Us

Ideal Siding is a growing siding renovation franchise with operations across Canada and the United States. Our head office supports franchise owners and corporate teams with the systems, resources, and expertise they need to run their businesses.

About the Role

Are you a tech-savvy, people-oriented professional who enjoys solving problems, helping others, and making technology easier to use?

We are looking for a Business Systems Support Specialist who combines strong communication skills with hands-on technical abilities to support our franchisees and corporate employees. In this role, you will be one of the primary points of contact for technology-related questions, new user onboarding, business software administration, and technology training.

We are NOT looking for a senior IT engineer or someone focused exclusively on technical troubleshooting. We are looking for a resourceful, approachable, and independent professional who enjoys working with people, learns quickly, takes ownership of their work, and is comfortable adapting to new systems and responsibilities.

Key Responsibilities

Training and Learning Content

Lead technology onboarding and ongoing software training for franchisees and corporate employees, including full-day sessions when required.
Independently create and maintain LMS content, including video tutorials, screen recordings, guides, SOPs, and presentations.
Use practical demonstrations and adapt training to different levels of technical experience.
Gather feedback and update training materials as applications and company processes change.

First Point of Contact and User Support

Be the first point of contact for franchisees and employees with technology questions or support requests.
Clarify the issue and determine whether it needs user guidance, a settings adjustment, vendor support, or another IT team member.
Resolve routine software, login, access, and workflow issues, using available documentation and resources.
Document requests and troubleshooting steps, coordinate follow-up, and keep users informed through resolution.

Business Systems and Coordination

Learn how our business operates, why we use each application, and how systems support company processes.
Support user account setup, permissions, and technology onboarding and offboarding across our CRM and cloud applications.
Work with internal teams and vendors, explaining the business context and directing requests to the right contact.
Keep system records current, identify recurring issues, and help improve workflows, training, and adoption of new tools.

Qualifications

Must Have

2+ years of relevant experience in application support, SaaS support, technical onboarding, software administration, or customer success involving hands-on software support.
Experience delivering live software demonstrations or training, with confidence facilitating group sessions.
Experience creating clear user guides and training resources, including screen recordings or basic video tutorials.
Experience managing user accounts, permissions, and routine settings in a CRM or other cloud-based business applications.
Practical troubleshooting skills and the ability to investigate unfamiliar issues and recognize when to escalate.
Strong written and spoken English, with a patient, approachable communication style.
Ability to prioritize requests, maintain accurate records, and follow through independently while collaborating with others.

Nice to Have

Experience with ServiceMinder or a similar CRM, Google Workspace administration, and Slack.
Familiarity with learning management systems, knowledge bases, and support ticketing tools.
Experience supporting franchise networks or distributed teams, coordinating with SaaS vendors, or applying secure account practices such as MFA.

What Success Looks Like

New users have the right access and can confidently complete their everyday tasks.
Support requests receive clear communication, reliable follow-up, and appropriate escalation.
Training resources stay useful and current, helping users work more independently.

Why Join Ideal Siding

Extended health benefits, including dental and vision care.
Hybrid work with a minimum of 2 days per week at our Burnaby office.
Opportunities to develop your technical and training skills as the company grows.
Meaningful input into how we support users, deliver onboarding, and improve business systems.

How to Apply

Submit your resume and a brief introduction highlighting your experience with software support and user training. Include one example of a technical problem you solved or a training session you delivered.

Ideal Siding is an equal opportunity employer. We welcome applications from qualified candidates of all backgrounds.

Flexible work from home options available.

Apply on ideal-siding-careers.careerplug.com About employer

More about this job

Responsibilities

The Business Systems Support Specialist will lead technology onboarding and software training for franchisees and corporate employees. They will also serve as the primary point of contact for resolving routine software, login, and workflow issues.

Requirements

Candidates must have 2+ years of experience in application support, software administration, or customer success. Proficiency in delivering software training and managing CRM user accounts is required.

Skills

Application support
SaaS support
Technical onboarding
Software administration
Customer success
Software training
User guides
Video tutorials
CRM management
Troubleshooting
Communication
Workflow optimization
Google Workspace
Slack
Learning management systems
Support ticketing

Benefits

36-hour work week
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Business Systems
SaaS
CRM
ServiceMinder
Google Workspace
Slack
LMS
Technical Support
Onboarding
Training
Troubleshooting
Workflow
SOPs
User Administration
Cloud Applications
Franchise Support
MFA
Documentation
Customer Success
Software Administration

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Work requirements

Jobs in Canada