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Added 6 mins ago
TH
Associé(e) stationnement (temps plein)
The Home Depot
Canada
- Full-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 6 mins ago
YH
Activation Worker (Temporary Full-Time)
Yee Hong Centre For Geriatric Care
Toronto, ON · Scarborough McNicoll
- Full-time
…senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308…
Added 6 mins ago
Police Communications Operator
The City of Red Deer
Red Deer, AB
…and Municipal Enforcement Officers, providing professional customer service to the public and partner agencies, errors in communication can directly affect safety and…
Added 6 mins ago
Sales Associate-Retail
Roots
BC · W. Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 6 mins ago
New York Fries - Supervisor
Recipe Unlimited
Newmarket, ON
Follow all New York Fries standards, outlined by the Store Manager, Regional Business Development Manager and New York Fries Executive team
Added 6 mins ago
Territory Sales Representative
Alta Equipment Group
Quebec, QC
Alta Material Handling is seeking a full-time Territory Sales Representative for the Quebec region. The Territory Sales Manager has a crucial role of driving sales growth and expanding the…
Added 6 mins ago
Shopping Centre Manager
Harvard
Regina, SK
Reporting to the Senior Shopping Centre Manager this position is a member of a portfolio team working collaboratively with other members responsible for marketing, administration,…
Added 6 mins ago
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Relationship Manager, Business Market
RBC
Ottawa, ON
- Full-time
Completion of the Associate Account Manager training program, or have previous experience as a small business owner, or in similar field
Added 6 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Bonnyville, AB
- Part-time
1-2 years of experience working in a similar role, previous hotel experience considered an asset
Added 6 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
1-2 years of experience working in a similar role, previous hotel experience considered an asset
Added 6 mins ago
MH
Laundry Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
1-2 years of experience working in a similar role, previous hotel experience considered an asset
Added 6 mins ago
MH
Associé(e) des services aux invités | Guest Services Associate
MasterBUILT Hotels Ltd.
Boisbriand, QC
- Full-time
1 à 2 ans d’expérience dans un poste axé sur le service à la clientèle.
Added 6 mins ago
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Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
The Manager fosters a high-performance culture focused on accountability, customer service excellence, innovation, continuous improvement, and employee development.
Added 6 mins ago
TM
Building Caretaker, Langley City Centre
Tribe Management inc
Langley (District), BC
- $45,000 to $50,000 CAD / year
- Full-time
1–2 years of experience as a Building Caretaker, Resident Manager or in a similar residential property role
Added 20 mins ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 20 mins ago
NF
Underwriting Manager, Small Business (9-Month Contract)
Northbridge Financial Corporation
Calgary, AB · Vancouver, BC
- Full-time
What it’s like to be a Northbridge Underwriting Manager:
Added 20 mins ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 20 mins ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 20 mins ago
T
Customer Experience Associate
TD
Yorkton, SK
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
HR
Beauty Advisor - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 20 mins ago
HR
Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 20 mins ago
S
Senior Retail Sales Consultant - Part time - Chinook Centre, AB
Swarovski
Calgary, AB
- Part-time
Stay up to date with brand products knowledge, using digital tools to enhance the customer experience
Added 20 mins ago
Business Intelligence Manager - Global Business Line
Michelin
Montreal, QC · MQC - MONTREAL OFFICE
Vous êtes titulaire d’un baccalauréat en marketing, en administration ou en finance et possédez 5 ans d’expérience dans des fonctions similaires;
Added 20 mins ago
SL
Analyst, Technical Support Services
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Montreal Metcalfe
- Full-time
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts…
Added 20 mins ago
M
Operations Manager, Patient Support Program
McKesson
Mississauga, ON
- Full-time
Working closely with the Program Manager and cross-functional partners, you will use operational data and performance insights to identify trends, address service gaps, improve workflows,…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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