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Added 12 mins ago
T
Senior Spectrum Engineer
Telesat
Ottawa, ON
- Full-time
…of engineering excellence, reliability and industry-leading customer service, Telesat has grown to be one of the largest and most successful global satellite…
Added 12 mins ago
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Product Guide - Seasonal
ARC'TERYX
Halton Hills, ON
- Part-time
- Temporary
You are passionate about delivering exceptional customer service
Added 12 mins ago
Media Sales Representative
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Room to build: our most successful Publishers made this their primary professional focus during the build - the model rewards the ones who go all-in.
Added 12 mins ago
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Pharmacist, Hourly Part Time Evening
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Toronto, ON
- Part-time
Commitment to providing exceptional customer service
Added 12 mins ago
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Yard Coordinator
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Edmonton, AB
- Full-time
Strong customer-service skills with a professional, courteous attitude.
Added 12 mins ago
PA
BDC Service Representative (Brampton North Nissan)
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Brampton, ON
- Full-time
Excellent customer service skills with enthusiastic and friendly demeanor.
Added 12 mins ago
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Class 1 Driver
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Kelowna, BC
- Full-time
We are looking for customer-oriented, motivated individuals to join our professional team.
Added 12 mins ago
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(CAN) General Merchandise Associate
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Ottawa, ON
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 12 mins ago
4A
Full Time Receptionist - Pembroke Honda
401 Auto
Pembroke, ON
- Full-time
Now Hiring: Friendly & Professional Receptionist – Be the First Smile, the First Voice, and the Heart of Our Front Desk Experience!
Added 12 mins ago
AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
Added 12 mins ago
TC
Fitness Centre Consultant (PT)
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
…a safe and welcoming environment consisting of exceptional customer service, exercise guidance, mini-clinics, and health-related knowledge to fitness members and drop-in…
Added 12 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
…offences court; provide case management, administrative, and customer service duties for the provincial offences office and the Provincial Offences…
Added 12 mins ago
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Financial Advisor
RBC
Halifax, NS
- Full-time
…that matter to them. You provide your clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life events. As an expert…
Added 12 mins ago
Parts Shipper/Receiver (Aurora Ford Yellowknife)
Go Auto
Yellowknife, NT
We're seeking a detail-oriented and organized professional to join our team as a Shipping and Receiving Specialist. If you're passionate about logistics, problem-solving, and teamwork, we'd…
Added 12 mins ago
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Guest Services Representative
Hotel Equities Group, LLC
Belleville, ON
- Part-time
The Front Office position is responsible for delivering welcoming, efficient, and professional service throughout the guest arrival, stay, and departure experience. This position assists…
Added 27 mins ago
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Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…in their goals of innovation, excellence and commitment to customer…
Added 27 mins ago
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Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 27 mins ago
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Vendor Manager II (IT Sourcing)
TD
Toronto, ON
- Full-time
Support strategic ITS vendor portfolio and governance models for major Telco vendors and future managed service engagements as applicable
Added 27 mins ago
PC
Bilingual IT Support Analyst
People Corporation
Laval, QC · QC - PC Laval
- Full-time
The Bilingual On-Site IT Support Analyst delivers prompt, high-quality, and professional technical assistance to end-users directly at their physical workspaces. This role functions as a…
Added 27 mins ago
BM
Key Holder - Sherway Garden
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Toronto, ON · Etobicoke, ON
- $18.35 CAD / hour
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…experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet…
Added 27 mins ago
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Gestionnaire, Planification Média
DAC
Montreal, QC
- Full-time
Added 27 mins ago
AI
Lease and Rental Administrative Specialist
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Kitchener, ON
- Full-time
…Managers, Rental Agents, Accounting, and delivering responsive customer…
Added 27 mins ago
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Client Engagement Associate
CIBC
Vancouver, BC
- Full-time
Accountability, Client Service, Communication, Customer Engagement, Customer Experience (CX), Customer Service, Digital Literacy, Empathy, Financial Services, Interpersonal Communication,…
Added 27 mins ago
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Universal Banker
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Comox, BC
- Full-time
Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning, Group Problem Solving, Outbound Calls, Regulatory Requirements, Results-Oriented
Added 27 mins ago
Retail Specialist Limeridge Mall
Freedom Mobile
Hamilton, ON
…Specialist turns the store visitor into a committed Freedom Mobile customer through building genuine…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

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Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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