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Added 8 mins ago
A
Quick Lube Technician- Capital Chrysler Dodge Jeep Ram
AutoCanada
AB · Edmonton, AB
- $16 to $18 CAD / hour
- Other
As a Quick Lube Technician, you are responsible for inspecting and lubricating customer’s vehicles in accordance with policies and procedures as set forth by the Service Manager. The Lube…
Added 8 mins ago
TS
Dining Hall & Food Services Worker
The Salvation Army in Canada
Jackson's Point, ON · Jacksons Point, ON
- Part-time
The Dining Hall & Food Services Worker provides professional, friendly, and welcoming services by providing excellent customer service, and oversight for the Jackson’s Point Retreat and…
Added 8 mins ago
AC
Food Service Worker
Aramark Canada
Kingston, ON
- Part-time
We are hiring part-time food service workers at Aramark Canada for Queen's Hospitality Services at one of our retail late night locations.
Added 23 mins ago
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Logistics Coordinator
W3Global
Belleville, ON
- $55,000 to $65,000 CAD / year
- Full-time
…with our After Sales Parts & Service (ASPS) team to support customer deliveries and ensure the seamless flow of parts and services to our global clients. You'll provide accurate information…
Added 23 mins ago
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Detailer (Toronto Area)
Assured Automotive
Toronto, ON · Etobicoke, ON
- Full-time
…Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your…
Added 23 mins ago
PN
Technical Support Analyst - L3
Panasonic North America
Niagara-on-the-Lake, ON
- $60,000 to $70,000 CAD / year
- Full-time
…recommending next steps or resolution when applicable. Consults with management and other departments regarding non-routine issues and complex resolutions. Participates in team-based…
Added 23 mins ago
ES
Security Guard - Niagara Falls, Ontario
Equans Services Canada & US
Niagara Falls, ON
- Full-time
Bouygues Energies and Services Canada is now part of the Equans group, a world leader in the energy and services industry. The Group operates in 20 countries, with 90,000 employees working…
Added 24 mins ago
DB
Sales Coordinator
DoubleTree by Hilton
Toronto, ON
- Full-time
Be well-informed in order to accurately answer guests’ questions about the hotel
Added 24 mins ago
WC
Pharmacy Assistant
Walmart Canada
Toronto, ON
- Full-time
…aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient care. The Pharmacy Assistant is expected to participate in all…
Added 24 mins ago
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M365 Specialist
Prophix
Toronto, ON · Etobicoke, ON
- $80,000 to $113,000 CAD / year
- Full-time
…assessments, and frees the broader team to focus on higher-order…
Added 24 mins ago
TS
Front Line Worker (Part-Time – Contract)
The Salvation Army in Canada
Toronto, ON
- Part-time
Record all facility issues and concerns on the appropriate Work Order/Supply Order document
Added 24 mins ago
AC
Food Service Supervisor
Aramark Canada
Ottawa, ON
- Full-time
…full-time Food Service Supervisors to join our passionate Food Services Team. Alongside a manager who will help coordinate and lead operations, you'll help oversee staff, collaborate with…
Added 24 mins ago
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General Repair Technician III
BGIS
Ottawa, ON
- Full-time
Manages work order life cycle progressing the work form dispatched through to completion and records resolution data within service maintenance management database. Ensures work completed…
Added 24 mins ago
CC
Diesel Technician - Heavy Duty Truck Services
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Inform customer/manager of completion times, services expenses, and possible changes
Added 24 mins ago
CM
Physician Support Specialist
CASA Mental Health
AB · Edmonton, AB
- Full-time
Organize supplies/inventory and order as needed.
Added 24 mins ago
VI
Immigration Case Manager
Verge Immigration Services Inc. | Licensed Foreign Worker Recruiters in Canada
Winnipeg, MB
- Full-time
Verge Immigration Services Inc. is a licensed RCIC consultancy in downtown Winnipeg, rated 4.9 on Google from 468+ reviews. We handle work permits, PGWP, study permits, permanent residence…
Added 24 mins ago
ES
Building Operator - Toronto
Equans Services Canada & US
Toronto, ON
- Full-time
Work Order Management: Respond to all maintenance and building system work order requests, prioritizing workloads, and completing assigned tasks with minimum supervision;
Added 24 mins ago
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Full-time Guest Service Agent
Omni Hotels & Resorts
Toronto, ON
- Full-time
…and offering our full range of upscale hotel amenities and services to them. They are also responsible for settling guest accounts upon check-out, resolving guest issues and completing…
Added 24 mins ago
RH
Inside Sales Representative
Robert Half
Delta, BC
- Full-time
Build Strong Customer Relationships. Drive Sales. Grow Your Career.
Added 24 mins ago
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Sales Representative
Allied Cans
Milton, ON
- Full-time
Our values of Respect, Human Development, Commitment, and Customer Satisfaction are the reason why Grupo Comeca has prevailed since its foundation in 1978.
Added 24 mins ago
OT
Cashier
One Therapy Network
Swift Current, SK
- Full-time
…plan comprising Pharmaceuticals, Hospital Care, Paramedical Services, Medical Equipment, Travel Coverage, Vision Care, Basic and Optional Life Insurance, along with an optional,…
Added 24 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 24 mins ago
TS
Full Time Shelter Worker
The Salvation Army in Canada
Nanaimo, BC
- Full-time
Addresses any rule violations with empathy while maintaining order within the shelter.
Added 24 mins ago
DP
Property Manager
Drake Property Management
Hamilton, ON
- $70,000 to $75,000 CAD / year
- Full-time
Ensure purchase order, invoice approval, and expense management processes are followed consistently.
Added 24 mins ago
CG
Food Service Director
Compass Group Canada
Ottawa, ON
- Full-time
Manage the day-to-day operations of the unit by delegating work and providing direction to staff, in order to ensure that all tasks are completed to deliver services and production at the…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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