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Added 6 mins ago
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Field Service Engineer
Eppendorf
Halifax, NS · Mississauga, ON · Ottawa, ON · Montreal, QC
- Full-time
Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer…
Added 6 mins ago
UG
Supervisor, Creative Services and Strategy (Temporary, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
Reporting to the Manager, Marketing (MM) the Supervisor Creative Services & Strategy (SCSs) is responsible for overseeing creative strategy, the creative process and project management for…
Added 6 mins ago
VC
Food Service Supervisor - Casual/On-Call
Vancouver Coastal Health
Richmond, BC
- $34.81 CAD / hour
- Other
…patients, residents, families, visitors and staff. Reporting to the Manager/Coordinator, Food Services, the Food Service Supervisor ensures diet orders are compliant and meet the provisions…
Added 6 mins ago
VC
Diet Technician / Supervisor - Casual/On-Call
Vancouver Coastal Health
North Vancouver, BC
- $34.81 CAD / hour
- Other
…families, visitors, and staff. Reporting to the Food Service Manager or designate, the Diet Technician/Supervisor utilizes a variety of current computerized applications, including diet…
Added 6 mins ago
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Bilingual Business Development Representative (Engineering) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Solides compétences en communication, avec la capacité de transmettre de l’information technique à des publics variés.
Added 6 mins ago
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Manager, Analytics
BrokerLink
Calgary, AB · Toronto, ON
- Full-time
We are looking for a Manager, Analytics with a strong business acumen, to join BrokerLink and work out of our Calgary, AB or Toronto, ON office !
Added 6 mins ago
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Customer Success Manager, Public Sector & Defence
Cohere
Ottawa, ON
- $150,000 to $215,000 USD / year
- Full-time
We're seeking an exceptional Customer Success Manager with deep expertise in the Canadian public sector and defence landscape to lead our most strategic government accounts. This role…
Added 6 mins ago
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Lumber Sales Part Time - WINDSOR E
The Home Depot
Windsor, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 6 mins ago
Sr. Consultant - Cloud Infrastructure Architect | Conseiller senior – Architecte d'infrastructure infonuagique, Public Sector | secteur public
Amazon
Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager
Added 6 mins ago
Area Manager II, YYZ9
Amazon
Toronto, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 6 mins ago
JC
Assistant Manager
JYSK Canada
Pitt Meadows, BC
- $42,000 to $45,000 CAD / year
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 6 mins ago
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Technology Strategy & Transformation Senior Manager
Accenture
Toronto, ON · Montreal, QC
- Full-time
…technology-led business strategies and top-flight leadership and management skills. Your expertise? Advising banking clients on data-driven technology strategies to transform their business…
Added 6 mins ago
UH
Junior Clerk
University Health Network
Toronto, ON
- Part-time
…accurately processing diet orders, menus, and patient preference information using the CBORD system. This position ensures safe, timely, and compliant meal delivery while acting as a key…
Added 6 mins ago
UH
Ward Clerk - Schroeder Arthritis Institute
University Health Network
Toronto, ON
- Part-time
Provide patient administrative services, organizing and maintaining patient charts, electronic and paper information filing systems
Added 6 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Knowledge and demonstrated ability to use behavioral management strategies (Everyday Behavior Tools) preferred
Added 6 mins ago
UH
Registered Practical Nurse - Operating Room
University Health Network
Toronto, ON
- Full-time
Excellent interpersonal, organizational and time management skills
Added 6 mins ago
UH
Personal Support Worker - Complex Continuing Care
University Health Network
Toronto, ON
- Contract
Communicate and demonstrate basic information in accordance with a patient’s pre-established Plan of Care.
Added 6 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
Experience providing care to patients who require trach care, suctioning, tube feeding and bowel and bladder management required
Added 6 mins ago
UH
Registered Nurse - Brain Program - Inpatient Stroke Rehabilitation
University Health Network
Toronto, ON
- Part-time
Knowledge and demonstrated ability to use behavioral management strategies (Everyday Behavior Tools) preferred
Added 6 mins ago
UH
Registered Nurse - Geriatric Functional Enhancement Service (3D) & Frail Seniors Transition Home
University Health Network
Toronto, ON
- Full-time
Ability leading others, including the effective management of challenging interpersonal situations
Added 6 mins ago
UH
Registered Practical Nurse - Brain Program, Stroke
University Health Network
Toronto, ON
- Full-time
Experience providing care to patients who require trach care, suctioning, tube feeding and bowel and bladder management required
Added 6 mins ago
UH
Registered Nurse - Amputee Rehabilitation Service
University Health Network
Toronto, ON
- Part-time
Ability leading others, including the effective management of challenging interpersonal situations
Added 6 mins ago
UH
Registered Nurse - Progressive and Geriatric Rehabilitation Unit
University Health Network
Toronto, ON
- Contract
Ability to provide substantiated rationale for clinical management of patient care
Added 6 mins ago
UH
Registered Practical Nurse - Complex Continuing Care, Transitional Care, Low Intensity Rehabilitation
University Health Network
Toronto, ON
- Part-time
…satisfactory attendance in accordance with UHN's attendance management program, to be eligible for…
Added 6 mins ago
WK
Sales Programs Manager, FCC Division
Wolters Kluwer
Toronto, ON · CAN - North York
- Full-time
The Sales Programs Manager will accelerate pipeline growth and seller productivity by designing, launching and scaling strategic sales programs. Operating at the intersection of sales…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

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More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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