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Added 3 mins ago
Director of Care LPN - Temp(FT)
Optima Living
Sherwood Park, AB
Reporting to the General Manager, the Director of Care leads and oversees the delivery, quality, and coordination of resident care, ensuring compliance with regulatory standards and…
Added 3 mins ago
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(CAN) Manager, Product Development (IC) Contract
Walmart
Mississauga, ON
- Full-time
· 3- 5 years experience in Product Development & Management
Added 3 mins ago
LC
Sr. Manager, Media Strategy - 12 Month Contract
Loblaw Companies Limited
Montreal, QC
- Full-time
The Senior Manager, Media Strategy – Maxi Business serves as the primary strategic media partner for Maxi and key Quebec-based business stakeholders. This role is responsible for developing…
Added 3 mins ago
Maintenance Manager
Optima Living
Edmonton, AB
Reporting to the General Manager, the Maintenance Manager oversees the safe and efficient operation of all building systems, equipment, and infrastructure within the community. This role…
Added 3 mins ago
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Retail Supervisor - Full Time (Toronto)
PUMA
Toronto, ON · Outlet Toronto Premium
- Full-time
Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven employees,
Added 3 mins ago
Account Manager , Operations | Facility Services
United Services Group
Markham, ON · Oshawa, ON · Pickering, ON · Toronto, ON · Vaughan, ON
Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?
Added 3 mins ago
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Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Full-time
…diverse perspectives and supports your growth through intentional development, strong leadership, and opportunities to make a real…
Added 3 mins ago
CO
Project Manager – AI Building and Zoning Review
City of Niagara Falls
Niagara Falls, ON · Wayne Thomson Building
- Full-time
During Project Timeline - General Manager, Planning Building and Development
Added 3 mins ago
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Sales Manager
Sandvik
Saskatoon, SK
- Full-time
We’re looking for a Sales Manager - MECU to drive the growth of our Mechanical Cutting business in Canada. You’ll lead our sales strategy, strengthen key customer relationships, develop a…
Added 3 mins ago
CG
Talent Acquisition Specialist
Calian Group
Ottawa, ON
- Full-time
Provide the Talent Acquisition Manager and HR Business Partners with updates on headcount requests and recruitment progress.
Added 19 mins ago
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Senior Commercial Design Consultant
TalentMinded
Mississauga, ON
- Full-time
An interview with the hiring manager focused on furniture specification, product and systems knowledge, space planning, and complex project delivery.
Added 19 mins ago
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Corporate Tax, Senior Manager
PwC
Calgary, AB
- Full-time
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax…
Added 19 mins ago
OT
Analyst, Business Planning, Corporate Affairs
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
Reporting to the Senior Manager, Business Planning, this role will be an integral part of a collegial and talented team within the Corporate Affairs Division.
Added 19 mins ago
T
PMO Manager Lead
Thales
Ottawa, ON
- Full-time
Reporting to the Head of PMO, the PMO Manager Lead works closely with Program Managers to ensure that Thales’ in-service support programs are delivered efficiently, compliantly, and in…
Added 19 mins ago
T
Assistant Wealth Market Manager
TD
Concord, ON · Markham, ON
- Full-time
In partnership with the Market Manager, the Assistant Wealth Market Manager supports daily business operations across Wealth Advisory Services, Private Trust, and Wealth Insurance Services.…
Added 19 mins ago
T
Wealth Insurance Advisor
TD
Markham, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 mins ago
T
Customer Experience Associate
TD
Red Deer, AB
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 19 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 19 mins ago
T
Project Manager II, Payments
TD
Toronto, ON
- Full-time
TD Securities is proud to offer a rewarding opportunity for a Project Manager in Payment Platform spaces. The candidate will be a significant contributor to a globally diverse team which is…
Added 34 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
…improvements to financial processes and tools. The Finance Manager will play an important role in helping optimize portfolio performance, evaluate growth opportunities, and strengthen…
Added 34 mins ago
BB
Sales Manager
Burly Boyz Moving & Storage
Calgary, AB
- $85,000 to $90,000 CAD / year
- Full-time
We're looking for a Sales Manager who knows how to close high-ticket sales over the phone and, more importantly, knows how to teach it. Your job is to build a team of closers! You'll coach…
Added 34 mins ago
C&
Finance Manager - Business Unit Finance
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
…improvements to financial processes and tools. The Finance Manager will play an important role in helping optimize portfolio performance, evaluate growth opportunities, and strengthen…
Added 34 mins ago
B&
Mechanical Estimator
Black & McDonald Limited
Ottawa, ON
- Full-time
The Mechanical Estimator is located in Ottawa and reports to the Division Manager. Their primary focus is to prepare estimates on mechanical construction projects. In addition, the…
Added 34 mins ago
AC
National Sales Manager, Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
As National Sales Manager, Canada, you'll lead our sales teams across the country and join the Canadian leadership team. You'll guide a national team of sales leaders and specialists, build…
Added 34 mins ago
RH
Acute Care Territory Manager
Robertson Human Asset
Toronto, ON
- Full-time
…ambitious growth plans, the organization is seeking a Territory Manager to expand its business across acute care healthcare facilities in the Greater Toronto…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

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More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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