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Added 31 mins ago
KP
Production Planner--Planificateur de production
Kelly Professional & Industrial
Montreal, QC
- Full-time
· Fields of study: Engineering, Industrial Engineering, Operations or Supply Chain Management, Finance, or related business disciplines.
Added 31 mins ago
IC
VP, Life Operations
ivari Canada
Toronto, ON
- Full-time
We are looking for a Vice President, Operations to join our dynamic ivari team based in Toronto. This role will report to the EVP and Chief Operating Officer. The successful candidate will…
Added 31 mins ago
TS
Community & Family Services Worker
The Salvation Army in Canada
High River, AB
- Part-time
Assist with food drives and secure/order food for distribution pre-approved by CFS Manager/Corps Officer.
Added 31 mins ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
…is seeking a strategic and results-driven Personal Training Manager (Multi-Campus) to lead the growth and operational success of our Personal Training department across the Schwartz/Reisman…
Added 31 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 31 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Design, develop, and maintain Java and Spring Boot microservices on GCP, enabling incremental modernization without disrupting customer operations.
Added 31 mins ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
A top-tier financial institution is seeking an accomplished Senior Technical Project Manager to orchestrate high-impact technology initiatives across enterprise data platforms, financial…
Added 46 mins ago
TS
Regional Manager - Edmonton
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
We are seeking an experienced Regional Manager to lead business growth, operational performance, and client relationships within a growing commercial construction environment.
Added 46 mins ago
RI
Project Engineer II / Senior Project Engineer - CCPP
RVN Inc.
Calgary, AB
- Full-time
Support the Project Manager in planning and running technical operations on assigned projects
Added 46 mins ago
DA
Sales Engineer
DART Aerospace
Kirkland, QC
- Full-time
Build technical credibility with customer engineering, operations and procurement teams.
Added 46 mins ago
C
Test Manager
Cognizant
Toronto, ON
- Full-time
Cognizant is seeking an experienced Test Manager to lead quality assurance activities for FNZ platform releases, configuration changes, migrations, and upgrade cycles. The ideal candidate…
Added 47 mins ago
RI
Associate Product Manager (Accounting)
Remarcable, Inc.
Remote, Canada
- $90,000 to $120,000 CAD / year
- Full-time
- Remote
…rapidly scaling business, we’re looking for an Associate Product Manager (APM) who is excited to dive deep into our core Procure-to-Pay and accounting…
Added 47 mins ago
Retail/Taproom Team Lead, Creemore
Molson Coors
Creemore, ON
…“go to” person. They will work closely with the Brand Homes Operations Manager to ensure all daily tasks and responsibilities are completed. Their function is to lead by example, by…
Added 1 hour ago
FC
Member Service Representative (Part-Time)
FirstOntario Credit Union
Ingersoll, ON
- Part-time
…relating to business development as set forth by the Branch…
Added 1 hour ago
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Canada
Clearsulting has an office in Toronto, Ontario. Other cities in Canada are welcome remotely.
Added 1 hour ago
B
Facility Manager
BGIS
Sudbury, ON
- Full-time
The Facility Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency…
Added 1 hour ago
SH
Supervisor - Health Information Services
Shared Health-Soins Communs
Brandon, MB
- Full-time
The Supervisor Health Information Services shall be accountable to the Director/Regional Manager/Manager Health Information Services and is responsible for the development, coordination,…
Added 1 hour ago
SH
Clerk III- HIS
Shared Health-Soins Communs
Brandon, MB
- Internship
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 1 hour ago
C
Senior Manager, Delivery Portfolio Management (OneStream)
Clearsulting
Toronto, ON
- Full-time
Clearsulting has an office in Toronto, Ontario. Other cities in Canada are welcome remotely.
Added 1 hour ago
AC
Catering & Premium Service Manager
Aramark Canada
AB · Edmonton, AB
- Full-time
The Catering Manager oversees the planning, coordination, and execution of catering services across a busy university campus and wedding venue. This role ensures catered events, from…
Added 1 hour ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 1 hour ago
Engineer
Toronto Hydro
Toronto, ON
Reporting to the Manager, Engineering, Engineering Policy and Product Change, the Engineer is responsible for providing a broad range of engineering support services to ensure the technical…
Added 1 hour ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
…Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services,…
Added 1 hour ago
Supervisor - Health Information Services
Winnipeg Regional Health Authority
Brandon, MB
The Supervisor Health Information Services shall be accountable to the Director/Regional Manager/Manager Health Information Services and is responsible for the development, coordination,…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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