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Marketing Specialist - Bilingual (FR/EN) (Contract)
Numeris
Toronto, ON
- Contract
Support the Content Manager in the development, production, and distribution of marketing and communications materials, including email campaigns, webinar invites, and newsletters.
Added 4 mins ago
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Area Manager
The Universal Group
Vernon, BC
- Full-time
Collaborate with the Operations Manager (OM) and General Manager (GM), Dispatch, Traffic Support Services, and Occupational Health and Safety (OHS) to coordinate schedules, distribute work…
Added 4 mins ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
The Cash Manager manages the resources (human, physical, financial) of the Cash Department. The Cash Manager interfaces with other store departments to ensure achievement of store…
Added 4 mins ago
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(CAN) Front End Checkout Team Associate
Walmart
Mississauga, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
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(CAN) Associé, produits consommables
Walmart
Saint-Georges, QC
- Full-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
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(CAN) OMNI Department Manager temporaray
Walmart
Mount Pearl, NL
- Full-time
The OMNI Department Manager will provide customer service by offering assistance to meet the customer’s shopping needs. This will be accomplished by contributing to the overall processes…
Added 4 mins ago
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(CAN) Pharmacy Assistant- Part Time
Walmart
Toronto, ON
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
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Account Manager, Commercial Market
Desjardins
Tecumseh, ON
- Full-time
Act as an account manager by serving as a key intermediary between the business centre and members and clients. Ensure proper usage and updating of, as well as satisfaction with the…
Added 4 mins ago
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Laboratory Technician A
AGAT Laboratories
Calgary, AB
- Full-time
…laboratory. This position is given direction from the Laboratory Manager and/or Lab Supervisor. The successful candidate is able to work independently on laboratory activities and is…
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AR
Restaurant Manager
A&W Restaurants
Victoria, BC
- Full-time
The Restaurant Manager is responsible for all aspects of restaurant operations including the quality and consistency of the customer experience, adherence to A&W standards, Provincial WCB,…
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AR
Food Service Supervisor
A&W Restaurants
AB
- Full-time
As a Food Service Supervisor/Shift Manager, you will be responsible for overseeing daily restaurant operations during assigned shifts. You will lead front‑line staff, support operational…
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Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON · Scotiabank Arena
- Part-time
As a member of the Procurement team, you will be helping to support the purchasing and receiving of largely commercial products and services for several MLSE operations and locations,…
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Senior Analyst, Budgeting and Internal Reporting (Finance) (Hybrid/Telework)
CBC/Radio-Canada
Montreal, QC
- Full-time
Reporting to the Senior Manager, Budgeting & Internal Reporting, you will be responsible for providing timely reports and rigorous financial analyses aligned with business activities for…
Added 4 mins ago
TC
POA Court Services Representative PFT
The Corporation of UCLG
Brockville, ON
- Full-time
The POA Court Services Representative will be responsible for various administrative functions within the POA “court” operations and acts as the Clerk of the Court as required. Attention to…
Added 4 mins ago
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Animal Life Support Systems Trainee
Ripley Entertainment
Toronto, ON
- Up to $48,360 CAD / year
Facility: Ripley’s Aquarium of Canada Reports to: Manager of Life Support Systems
Added 4 mins ago
PV
Senior Financial Analyst, FP&A Supply Chain Finance (Transportation & Inventory)
Pet Valu
Markham, ON
- Full-time
The Senior Financial Analyst, FP&A Supply Chain is responsible for providing financial planning, analysis, and decision support for Transportation and Inventory across the supply chain…
Added 19 mins ago
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Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide…
Added 19 mins ago
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Personal Banking Associate Trainee
TD
Delta, BC
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
Added 19 mins ago
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Specialized HR Manager
TD
Toronto, ON
- Full-time
The Manager, Compensation Advisory will report to the Senior Manager, Compensation Advisory and will be responsible for managing the day-to-day relationships with our various partners and…
Added 19 mins ago
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Payroll Specialist
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
Reporting to the Payroll Manager, Payroll Operations, the Payroll Specialist will be responsible to process biweekly payroll for 12,500+ Canadian employees. This is a 15-month contract…
Added 19 mins ago
AI
Lease and Rental Administrative Specialist
Altruck International Centres
Kitchener, ON
- Full-time
Reporting to the General Manager, this position plays an important role in ensuring lease and sales transactions are accurately processed, properly documented, and completed on time, while…
Added 19 mins ago
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Executive Administrative Assistant-Office Manager, Capital Markets
Desjardins
Calgary, AB
- Full-time
As an Executive Administrative Assistant-Office Manager, you carry out a wide variety of administrative duties as required by daily operations of the Calgary Capital Markets team. Reporting…
Added 19 mins ago
PM
Clinical Project Manager
Pharma Medica Research Inc.
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
…Come join our team! We are currently looking for a Project Manager to join our…
Added 19 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Halton Hills, ON
- Part-time
Support daily operations like restocking and backstore tasks
Added 19 mins ago
Director, Bid Strategy & Pricing
Lyft
Montreal, QC
…love, cities need, and operators value. We design, build and support the bikes and stations technology behind bikeshare programs in cities around the world, including Bixi. Our Montreal…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

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More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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