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Added 14 mins ago
TH
General Warehouse Associate : Various Shifts (between 5:00AM - 2:30AM) & Days (Weekdays & Weekends) AVRO FDC/SFC
The Home Depot
Canada
- Full-time
…containers; palletizing of inbound and outbound goods; outbound order picking and processing; order packing and processing; lift truck, stock picker and floor sweeper operation (dependent…
Added 14 mins ago
TH
Receiving Associate Full Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Full-time
…powered lift equipment (i.e., electric pallet jack, reach truck, order puller, forklift) which may be used when unloading trucks and moving freight from receiving to designated staging…
Added 14 mins ago
WM
Industrial Maintenance Technician/Millwright, Afternoon Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 14 mins ago
T
Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment
Added 14 mins ago
A
Information Technology - Senior Technical Product Manager/Product Manager, Omni Technology
Aritzia
Vancouver, BC
- Full-time
…experiences across every channel. As the Senior Technical Product Manager / Technical Product Manager, you will support with shaping and delivering on the order management services…
Added 14 mins ago
HN
Commercial Manager / Senior Commercial Manager
Horizon New Energy
Calgary, AB
- Full-time
We are looking for a Commercial Manager / Senior Commercial Manager to help grow our renewable energy portfolio across Canada. Reporting to Horizon’s Managing Director, you will lead…
Added 14 mins ago
LC
Occupational Health & Safety (OHS) Manager
Lactalis Canada
Belleville, ON
- Full-time
Based out of Belleville, Ontario, the onsite Occupational, Health & Safety (“OHS”) Manager will be responsible for providing leadership and oversight for the site in charge establishing…
Added 14 mins ago
E
Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…
Added 14 mins ago
LH
Job Title Outreach Worker
Lookout Housing + Health Society
North Vancouver, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 14 mins ago
PC
Junior Brand Manager
PRESTIGE COSMETIQUES
Montreal, QC
- Full-time
JOB DESCRIPTION: JUNIOR MARKETING BRAND MANAGER
Added 28 mins ago
FH
Registered Nurse - Surgical Services - Surgical Specialty Unit
Fraser Health
Surrey, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 28 mins ago
FH
Registered Nurse, Medicine
Fraser Health
Surrey, BC
- Full-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 28 mins ago
FH
Registered Nurse, CCU, ICU, Cardiac Stepdown, High Acuity, CSICU
Fraser Health
Surrey, BC
- Full-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 28 mins ago
FH
Registered Nurse - Surgical Services - Surgical Specialty Unit
Fraser Health
Surrey, BC
- Full-time
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 28 mins ago
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 28 mins ago
FH
Registered Nurse, Transition Line (Specialty Nursing)
Fraser Health
Surrey, BC
- Full-time
Provides feedback to the Manager/delegate regarding the effectiveness of patient care programs, policy/clinical decision support tools (e.g. clinical pathways, standards, order sets and…
Added 28 mins ago
Registered Nurse, Emergency - Specialty Qualified
Fraser Health
Surrey, BC
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 28 mins ago
Registered Nurse, Medicine
Fraser Health
Surrey, BC
Participates on nursing committees, care conferences and councils as assigned or as agreed to with the Manager.
Added 28 mins ago
PH
Operations Coordinator, Advancing Health
Providence Healthcare
Vancouver, BC
- Temporary
Added 28 mins ago
CC
Retail Sales Associate
Canna Cabana
Ancaster, ON
- $17.95 CAD / hour
- Part-time
Adapt communication style in order to deliver information effectively to a range of individuals
Added 44 mins ago
MB
Inventory Coordinator
Martin Brower
Baie-D'Urfé, QC
- Full-time
Physically review all on-hold product to verify accuracy, identify and address issues to the Warehouse Manager and to Corporate Office
Added 44 mins ago
C
D'ingénieur(e) de projets (Project Engineer)
Celanese
Boucherville, QC
- Full-time
Reporting directly to the Plant Manager, the person in this position will be responsible for managing the plant’s major investments and leading the complete lifecycle of major projects,…
Added 44 mins ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
We are looking for a Program Manager, Client Solutions & Delivery North America for our Agrotech activity (Food, packaged goods companies, wine and spirit and AgroEquipment).
Added 44 mins ago
HC
LTO - Intermediate English/Careers (1.00 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
…teacher applicants from the Secondary Teacher bargaining in order of seniority. In the event the assignment remains unfilled, qualified applications from the Occasional Roster will be…
Added 44 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade 3/4 Homeroom, including French Core
York Region District School Board
Aurora, ON
- Full-time
…applicants are required to register with Apply to Education in order to submit an online application prior to the closing date identified on the posting. All postings will close at 11:30…

Ideal Siding

Customer Service Agent

Burnaby, BC, V5C 6C6, Canada

$20 to $22 CAD / hour · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $20 to $22 CAD / hour
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Benefits:

Hybrid work schedule
36-hr work week for a healthy work/life balance
Company parties
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

About Ideal Siding

Ideal Siding is the fastest-growing siding renovation company in North America, with multiple divisions across Canada and the U.S. We’re redefining the home exterior renovation industry through innovation, exceptional service, and a people-first culture. Our team is driven, professional, and passionate about helping homeowners improve their homes while building long-term trust in our brand.

About the Role

We’re looking for a friendly, dependable Customer Service Agent to be the first point of contact for our customers. You’ll answer questions, understand homeowners’ needs, coordinate appointments with project managers, and help customers take the next step toward improving their homes.

This is a key role in ensuring every customer interaction reflects Ideal Siding’s commitment to quality and care. This position is ideal for someone who enjoys helping people and keeping operations running smoothly behind the scenes, and stays organized while managing changing priorities in a busy call centre.

Key Responsibilities

Engage with customers in a friendly, professional manner while actively listening to their needs and concerns.
Provide prompt, accurate assistance by addressing inquiries, resolving issues, and following up as needed.
Collaborate with internal teams to ensure timely resolution of customer concerns and maintain strong communication across departments.
Maintain detailed and organized records of customer interactions, transactions, and feedback for future reference.
Stay informed about company products, services, and policies to provide up-to-date and accurate information.
Identify and suggest improvements in customer service processes to enhance efficiency and satisfaction.
Coordinate and schedule meetings for project managers, ensuring timely communication and smooth planning.
Confirm appointment details clearly and accurately to support a seamless customer experience.
Flag recurring customer inquiries or issues to the Call Centre Manager for review and action.
Maintain organized and thorough notes to ensure consistent, high-quality service.
Support updates to customer service scripts or templates to improve clarity, accuracy, and effectiveness.

Qualifications

Previous customer service, call centre, or administrative experience is preferred but not required. Experience working with U.S. customer databases is an asset.
Strong verbal and written communication skills, with a friendly, patient, and professional approach.
Good organization, attention to detail, and the ability to manage multiple tasks in a busy environment.
Strong passion for delivering high-quality customer experiences.
Confidence using customer support software, databases, and other digital tools.
A proactive approach to solving problems, learning new processes, and working with others.
Availability to work flexible shifts between 6AM and 6PM, including rotating Saturdays.
Ability to attend our Burnaby office 1–2 days per week and maintain a reliable, high-speed internet connection when working remotely.

What Success Looks Like

Customers feel heard, receive accurate information, and understand their next steps.
Appointments are scheduled accurately, with changes communicated promptly.
Customer records stay current, and concerns and follow-ups are handled on time.
You contribute to a dependable, supportive team that keeps customer service running smoothly.

Why You Should Join Us

Competitive pay: Start at $20/hour, increasing to $22/hour after successful completion of probation.
Extended health benefits, including dental and vision care
Hybrid work: Work from home for part of the week, with 1–2 days in our Burnaby office.
Supportive team: Join colleagues who value collaboration, reliability, and helpful service.
Room to grow: Build your skills and explore career opportunities as our company expands.

If you enjoy helping people and bringing order to a busy day, we’d love to hear from you!

Flexible work from home options available.

Apply About employer

More about this job

Responsibilities

The Customer Service Agent acts as the primary point of contact for homeowners, managing inquiries and coordinating appointments with project managers. They are responsible for maintaining accurate customer records and ensuring high-quality service through professional communication and efficient problem resolution.

Requirements

Previous experience in customer service, call centres, or administration is preferred but not required. Candidates must possess strong communication skills, organizational abilities, and the capacity to work flexible shifts in a hybrid environment.

Skills

Customer service
Call centre operations
Communication
Active listening
Problem solving
Organization
Attention to detail
Time management
Data entry
Scheduling
Digital tools
Interpersonal skills
Professionalism
Conflict resolution

Benefits

Hybrid work schedule
Competitive salary
Dental insurance
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Administrative
Scheduling
Data Management
Home Renovation
Siding
Communication
Problem Solving
Hybrid Work
Customer Support Software
Database Management
Appointment Coordination
Client Relations

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