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Added 1 day ago
D
Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
Experience with project problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, management of client expectations and team leadership
Added 1 day ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
…services to support of overseas infrastructure projects for the Client-Partners, in particular the Canadian Joint Operations Command (CJOC), Canadian Forces Joint Operational Support Group…
Added 1 day ago
M
Account Manager, SEM
Monks
Toronto, ON
- Full-time
…improvements and developing cutting-edge strategies tailored to client goals. Your core responsibilities in this role include strategy development, tactical execution, and management of…
Added 1 day ago
D
Senior Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
Experience with project problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, management of client expectations and team leadership
Added 1 day ago
TS
Caseworker / Chaplain
The Salvation Army in Canada
Vancouver, BC
- Part-time
Develops, with the client, a Personal Development Plan (PDP); assists clients in establishing goals and monitoring progress.
Added 1 day ago
LH
2600002720 - Physiotherapist
Lakeridge Health
Oshawa, ON
- Full-time
Under the direction of the Patient Care Manager, and working within a multi-disciplinary Acute Care inpatient team, the Physiotherapist is responsible for patient assessment and the…
Added 1 day ago
AL
Manager
AGAT Laboratories
Calgary, AB
- Full-time
We are seeking a dynamic self-starter to join our team as a Manager for our on-site role in Calgary. The successful candidate will be responsible for overseeing office and laboratory…
Added 1 day ago
A
CAD Designer
Arcadis
Markham, ON
- Full-time
…experienced water professionals, you will support and drive the development of projects, interact and work with clients, and develop your technical…
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H
Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
Assist the project manager in the day-to-day coordination of projects
Added 1 day ago
Assistant Store Manager - BOSS Laval
HB Canada, Inc.
Laval, QC
Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 1 day ago
TS
Caseworker / Chaplain
The Salvation Army Canada and Bermuda Territory
Vancouver, BC · Belkin Communities of Hope - Belkin House
- Part-time
Develops, with the client, a Personal Development Plan (PDP); assists clients in establishing goals and monitoring progress.
Added 1 day ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
…and compliance support you will contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship…
Added 1 day ago
RB
Associate Director, Wholesale & Commercial Credit Risk
Royal Bank of Canada
Toronto, ON
- Full-time
…accounts including clients across the Capital Markets, Corporate Client Group and Commercial Real Estate business lines. The position offers a unique opportunity to develop a broad…
Added 1 day ago
Assistant Store Manager - BOSS Mirabel
HB Canada, Inc.
Mirabel, QC
Establish a goal oriented selling culture that focuses on relationship selling, building a client base and exceptional service.
Added 1 day ago
MP
Receptionist
Mount Pleasant Group
Richmond Hill, ON
- $52,332 to $55,951 CAD / year
- Full-time
Internal training and development opportunities, including job shadowing and a mentorship program, and access to an Educational Assistance Program
Added 1 day ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 day ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 1 day ago
NS
Physiotherapist - Rehabilitation & Supportive Care Services (CZ - Med-Surg-HH)
Nova Scotia Health Authority
Halifax, NS
- Internship
Reporting to the Program Manager of the Medical-Surgical and Heart Health department within the Rehabilitation and Supportive Care Services portfolio the Physiotherapist is a member of a…
Added 1 day ago
MPD Technology - Automation Manager
Beyond Energy Services & Technology
Calgary, AB
The MPD Automation Manager owns the full controls and electrical lifecycle of our Managed Pressure Drilling systems, from concept to rig-site support. This covers PLC and HMI software,…
Added 1 day ago
IW
Coordinator, Region Office Operations (12 Months Contract) - Mississauga, ON
IG Wealth Management
ON · Ontario, Canada
- Contract
Join our team to engage in continuous learning and skill development in a supportive environment.Our Values: Be better; we strive for improvement in everything we do. Be accountable; we…
Added 1 day ago
PC
Manager, Financial Services, Digital Banking Operations, Consulting
PwC Canada
Toronto, ON
- Full-time
Demonstrated Manager-level experience in management consulting or a comparable client-facing leadership role, with strong knowledge of operations in Financial Services, particularly…
Added 1 day ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 1 day ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
…within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team…
Added 1 day ago
T
Bodily Injury, Claims Advisor
TD
AB · Markham, ON · Calgary, AB
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

IDEMIA Public Security

Sr Manager Project / Program

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum of 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here .

Responsibilities

The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned customers and is accountable for delivery, governance, financial performance, risk management, stakeholder alignment, and long-term account success. The successful candidate combines senior project and program management expertise with strong leadership presence, customer-facing capability, business acumen, and knowledge of biometric and cloud-based technology solutions.

Key Responsibilities

Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance, and solution sustainment.
Serve as the primary customer contact, establish strong executive and operational relationships, and maintain a regular governance and project review cadence to monitor account health, priorities, risks, issues, and customer satisfaction.
Create and manage clear, milestone-based project and program plans, including scope, schedules, resources, budgets, dependencies, installation requirements, deliverables, acceptance criteria, and status reporting.
Coordinate cross-functional teams in a matrixed organization, including Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales, to meet contractual commitments, service levels, and business objectives.
Take ownership of delivery challenges, make timely decisions, lead issue resolution, and escalate material risks or decisions when appropriate.
Communicate accurate, concise, and timely information to customers, executives, project teams, partners, and other key stakeholders.
Manage project and program financials, including project budgets, Cost to complete (CTC) targets, gross margins, change requests, and performance against approved baselines.
Support the customer contract and relationship lifecycle, including supporting proposals, competitive bids, contract reviews, change management, system upgrades, product end-of-life planning, and ongoing operational support.
Support strategic planning, identify process improvements, and support opportunities that strengthen the relationship and deliver business value.
Promote consistent project management practices, lessons learned, continuous improvement, confidentiality, and compliance with company policies and professional standards.

Qualifications

Qualifications, Education and Experience

Minimum of 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Undergraduate degree in Business, Technology, Engineering, Project Management, or a related field; an equivalent combination of education and relevant experience may be considered.
PMP certification is required. Additional relevant industry certifications, such as ITIL, ISO-related credentials, Agile, Scrum, cloud, security, or program management certifications, are strongly preferred.
Strong knowledge of Agile development methodologies, including Scrum and iterative software delivery practices.
Demonstrated industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, or related public-safety technologies.
Experience working directly with Canadian federal, provincial, or municipal government bodies, including policing agencies or military organizations, as well as procurement, business-case development, funding approval processes, public-sector funding models, and budget cycles.
Proven experience managing complex customer contracts, contractual deliverables, acceptance requirements, change requests, service levels, project financials, and executive governance.
Experience delivering projects in a matrixed organization and directing cross-functional, distributed, and virtual teams.

Leadership, Technical Knowledge and Core Competencies

Strong, credible leadership presence with the confidence to command a room, take charge of complex situations, establish clear direction, and hold teams accountable while remaining collaborative and respectful.
Excellent customer-facing, executive communication, facilitation, negotiation, presentation, and relationship-management skills.
Strong business acumen, including the ability to connect customer needs, contractual obligations, technical decisions, delivery priorities, and financial outcomes.
Solid technology background with an understanding of current enterprise platforms and architectures, including cloud systems, software applications, infrastructure, integrations, cybersecurity, data privacy, and support models.
Demonstrated ability to analyze complex information, solve problems, manage ambiguity, make sound decisions, and adapt to changing priorities.
Ability to work independently with minimal supervision and manage medium-to-high complexity issues through resolution.
Strong organizational skills, attention to detail, and proficiency with Microsoft Project, Excel, Word, PowerPoint, and related collaboration and reporting tools.
Professional judgment, integrity, discretion, and a consistent commitment to confidentiality and the company’s best interests.

Location and Work Eligibility

This position is based in Oakville, Ontario, Canada, and follows a hybrid work model. The number and schedule of in-office days will be negotiated based on business and role requirements.
Candidates must reside in, or be able to commute reliably within, the Greater Toronto Area.
Candidates must be legally authorized to work in Canada. Canadian citizenship may be required where necessary to meet applicable customer, contract, or security-clearance requirements.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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More about this job

Responsibilities

Lead complex customer projects and programs throughout the contract and solution lifecycle, serving as the primary customer contact and coordinating cross-functional teams. Manage delivery governance, schedules, budgets, risks, contractual commitments, customer relationships, and continuous improvement.

Requirements

Requires at least 10 years of senior project or program management experience, a relevant undergraduate degree or equivalent experience, and PMP certification. Candidates should bring Agile and technology delivery expertise, relevant biometrics or public-safety industry knowledge, Canadian public-sector experience, and strong customer-facing leadership and financial management skills.

Skills

Project Management
Program Management
Contract Management
Financial Management
Risk Management
Stakeholder Management
Agile Methodologies
Scrum
Biometrics
Cloud Systems
Cybersecurity
Public-Sector Procurement
Executive Communication
Cross-Functional Leadership
Microsoft Project

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
PMP
Agile
Scrum
Biometrics
Fingerprint Identification
Facial Recognition
Identity Management
Criminal Justice
Public Safety
Cloud Systems
Enterprise Platforms
Software Applications
Infrastructure
Integrations
Cybersecurity
Data Privacy
Contract Management
Project Financials
Cost To Complete
Gross Margins
Change Management
Service Levels
Public-Sector Procurement
Microsoft Project
Microsoft Excel
ITIL
ISO
Executive Governance

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