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Added 1 day ago
WC
(CAN) Customer Service Manager
Walmart Canada
Hinton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 day ago
WC
(CAN) Customer Service Manager
Walmart Canada
Quesnel, BC
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 day ago
WC
Full Time(CAN) Customer Service Manager
Walmart Canada
Charlottetown, PE
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 day ago
WC
(CAN) Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
Position Summary...This role leads the design, development, delivery, and continuous improvement of learning programs, content, and facilitation practices. The role may oversee training…
Added 1 day ago
IP
Sr Manager Project / Program
IDEMIA Public Security
Oakville, ON
- Full-time
The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned…
Added 1 day ago
SQ
Manager Forecasting, Workforce Management
Sunlife Québec
Montreal, QC
- Full-time
…within Canadian Operations. In this role, you will drive the development, implementation, and maintenance of demand forecasts and staffing capacity models while mentoring and leading a team…
Added 1 day ago
WC
(CAN) Customer Service Manager
Walmart Canada
Regina, SK
- $15 CAD / hour
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 1 day ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
…qualifications. All final hiring decisions are made by either the hiring manager or the recruitment…
Added 1 day ago
T
Relationship Manager
TD
Peterborough, ON · Oshawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 day ago
BO
Treasury Solutions Analyst
Bank of America
Toronto, ON
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 1 day ago
AI
Scale and Transportation Clerk
American Iron & Metal (AIM)
Baie-Comeau, QC
- Full-time
Tools, support and professional development opportunities;
Added 1 day ago
HC
Audiologist/Registered Hearing Practitioner - Dryden ON
HearingLife Canada
Dryden, ON
- Full-time
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 1 day ago
B
Bilingual Regional Operations Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Regional Operations Manager is responsible for the effective management of the account Technicians and providing operational leadership to the portfolio. Specific responsibilities…
Added 1 day ago
SA
Accountant II
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…complex accounts receivable and accounts payable activities, account reconciliations, financial analysis, journal entries, payment processing, and T2202 and T4A tax reporting. The role…
Added 1 day ago
BO
Treasury Solutions Analyst
Bank of America
Calgary, AB
- Full-time
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an…
Added 1 day ago
HC
Audiologist/Registered Hearing Practitioner - Uxbridge ON
HearingLife Canada
Port Perry, ON
- Full-time
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 1 day ago
AC
Technician, Installation 2
AVI-SPL Canada
Markham, ON
- Full-time
…requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction…
Added 1 day ago
II
Senior Market Research Manager, Innovation
Ipsos in Canada
Toronto, ON
- Full-time
As a Senior Market Research (Account) Manager, you will play a key role in supporting the provision of strategic insight to our clients in the delivery of research services. In this role,…
Added 1 day ago
RL
Account Manager
Reverse Logistics Group (RLG)
Toronto, ON
- Full-time
The Account Manager will manage a large portfolio of client accounts to ensure compliance with EPR and environmental regulations while maintaining high levels of client satisfaction. This…
Added 1 day ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas, Mining,…
Added 1 day ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
A compelling résumé as a Director of Hospitality, Director of Food & Beverage, General Manager, Restaurant Director or equivalent.
Added 1 day ago
Manager, Commercial Expansion
Tailscale
Toronto, ON
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 day ago
Manager, Commercial Expansion
Tailscale
Vancouver, BC
We’re looking for a thoughtful, curious, and driven Sales Manager to lead a team of Commercial Account Executives focused on growing existing customer relationships. You’ll coach and…
Added 1 day ago
W
(CAN) Customer Service Manager
Walmart
Smiths Falls, ON
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 day ago
SL
Professional Tutor, Nursing
St. Lawrence College
ON · Ontario, Canada
- Full-time
The Professional Tutor, Nursing reports to the Manager, Libraries and Learning Commons and facilitates student learning by providing tutoring services through the Academic Support Centre.…

IDEMIA Public Security

Sr Manager Project / Program

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Experience: Minimum of 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Posting language: English
Posted: Nov 6, 2026

Original job description

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here .

Responsibilities

The Senior Project/Program Manager leads complex customer projects and programs across the full contract and solution lifecycle. This role is the primary point of contact for assigned customers and is accountable for delivery, governance, financial performance, risk management, stakeholder alignment, and long-term account success. The successful candidate combines senior project and program management expertise with strong leadership presence, customer-facing capability, business acumen, and knowledge of biometric and cloud-based technology solutions.

Key Responsibilities

Lead multiple complex customer projects and programs from initiation through planning, scope definition, design, execution, deployment, acceptance, transition to operations, maintenance, and solution sustainment.
Serve as the primary customer contact, establish strong executive and operational relationships, and maintain a regular governance and project review cadence to monitor account health, priorities, risks, issues, and customer satisfaction.
Create and manage clear, milestone-based project and program plans, including scope, schedules, resources, budgets, dependencies, installation requirements, deliverables, acceptance criteria, and status reporting.
Coordinate cross-functional teams in a matrixed organization, including Engineering, Delivery, Operations, Finance, Legal, Procurement, and Business Development/Sales, to meet contractual commitments, service levels, and business objectives.
Take ownership of delivery challenges, make timely decisions, lead issue resolution, and escalate material risks or decisions when appropriate.
Communicate accurate, concise, and timely information to customers, executives, project teams, partners, and other key stakeholders.
Manage project and program financials, including project budgets, Cost to complete (CTC) targets, gross margins, change requests, and performance against approved baselines.
Support the customer contract and relationship lifecycle, including supporting proposals, competitive bids, contract reviews, change management, system upgrades, product end-of-life planning, and ongoing operational support.
Support strategic planning, identify process improvements, and support opportunities that strengthen the relationship and deliver business value.
Promote consistent project management practices, lessons learned, continuous improvement, confidentiality, and compliance with company policies and professional standards.

Qualifications

Qualifications, Education and Experience

Minimum of 10 years of progressively responsible senior project and/or program management experience delivering complex, multi-department technology initiatives.
Undergraduate degree in Business, Technology, Engineering, Project Management, or a related field; an equivalent combination of education and relevant experience may be considered.
PMP certification is required. Additional relevant industry certifications, such as ITIL, ISO-related credentials, Agile, Scrum, cloud, security, or program management certifications, are strongly preferred.
Strong knowledge of Agile development methodologies, including Scrum and iterative software delivery practices.
Demonstrated industry knowledge in biometrics, fingerprint identification, facial recognition, identity management, criminal justice, civil enrollment, or related public-safety technologies.
Experience working directly with Canadian federal, provincial, or municipal government bodies, including policing agencies or military organizations, as well as procurement, business-case development, funding approval processes, public-sector funding models, and budget cycles.
Proven experience managing complex customer contracts, contractual deliverables, acceptance requirements, change requests, service levels, project financials, and executive governance.
Experience delivering projects in a matrixed organization and directing cross-functional, distributed, and virtual teams.

Leadership, Technical Knowledge and Core Competencies

Strong, credible leadership presence with the confidence to command a room, take charge of complex situations, establish clear direction, and hold teams accountable while remaining collaborative and respectful.
Excellent customer-facing, executive communication, facilitation, negotiation, presentation, and relationship-management skills.
Strong business acumen, including the ability to connect customer needs, contractual obligations, technical decisions, delivery priorities, and financial outcomes.
Solid technology background with an understanding of current enterprise platforms and architectures, including cloud systems, software applications, infrastructure, integrations, cybersecurity, data privacy, and support models.
Demonstrated ability to analyze complex information, solve problems, manage ambiguity, make sound decisions, and adapt to changing priorities.
Ability to work independently with minimal supervision and manage medium-to-high complexity issues through resolution.
Strong organizational skills, attention to detail, and proficiency with Microsoft Project, Excel, Word, PowerPoint, and related collaboration and reporting tools.
Professional judgment, integrity, discretion, and a consistent commitment to confidentiality and the company’s best interests.

Location and Work Eligibility

This position is based in Oakville, Ontario, Canada, and follows a hybrid work model. The number and schedule of in-office days will be negotiated based on business and role requirements.
Candidates must reside in, or be able to commute reliably within, the Greater Toronto Area.
Candidates must be legally authorized to work in Canada. Canadian citizenship may be required where necessary to meet applicable customer, contract, or security-clearance requirements.

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.

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More about this job

Responsibilities

Lead complex customer projects and programs throughout the contract and solution lifecycle, serving as the primary customer contact and coordinating cross-functional teams. Manage delivery governance, schedules, budgets, risks, contractual commitments, customer relationships, and continuous improvement.

Requirements

Requires at least 10 years of senior project or program management experience, a relevant undergraduate degree or equivalent experience, and PMP certification. Candidates should bring Agile and technology delivery expertise, relevant biometrics or public-safety industry knowledge, Canadian public-sector experience, and strong customer-facing leadership and financial management skills.

Skills

Project Management
Program Management
Contract Management
Financial Management
Risk Management
Stakeholder Management
Agile Methodologies
Scrum
Biometrics
Cloud Systems
Cybersecurity
Public-Sector Procurement
Executive Communication
Cross-Functional Leadership
Microsoft Project

Visa sponsorship

Not detected in the job text

Keywords

Project Management
Program Management
PMP
Agile
Scrum
Biometrics
Fingerprint Identification
Facial Recognition
Identity Management
Criminal Justice
Public Safety
Cloud Systems
Enterprise Platforms
Software Applications
Infrastructure
Integrations
Cybersecurity
Data Privacy
Contract Management
Project Financials
Cost To Complete
Gross Margins
Change Management
Service Levels
Public-Sector Procurement
Microsoft Project
Microsoft Excel
ITIL
ISO
Executive Governance

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