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Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Nanaimo, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
WC
Asset Protection Associate
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Nanaimo, BC
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
MP
Senior Job Coach
MANITOBA POSSIBLE SERVICES INC.
Thompson, MB
- $41,649 to $49,820 CAD / year
- Full-time
A Senior Job Coach. In consultation with the Program Manager, you will participate in all aspects of planning and provision of the various projects/programs. You are responsible for…
Added 5 hours ago
T
Integrated Marketing Manager, NA GBM
TikTok
Toronto, ON
- Full-time
The Integrated Marketing Manager sits within the Canada Business Marketing team focused on connecting industry insights, platform performance, cultural touchstones and audience needs to…
Added 6 hours ago
KD
Analyste Principale, Gestion de la croissance des revenus (RGM) des marques/ Associate Manager, Brand Revenue Growth Management (RGM)
Keurig Dr Pepper
Toronto, ON · Montreal, QC
- Full-time
Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP…
Added 7 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Belleville, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 9 hours ago
BC
Social Worker - The Willett
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 14 hours ago
ST
Financial Business Services Coordinator
Securitas Technology Canada Corporation
Mississauga, ON
- Full-time
…duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential)…
Added 18 hours ago
R
Principal Product Manager, AI Solutions
RBC
Vancouver, BC
- Full-time
Business Case Design, Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Product Development Lifecycle, Product…
Added 19 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
Winnipeg, MB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 20 hours ago
J&
Spécialiste clinique en échographie - Ultrasound Clinical Specialist - (Montreal, QC) - Johnson & Johnson MedTech, L'électrophysiologie
Johnson & Johnson Innovative Medicine
Markham, ON · Montreal, QC
- Full-time
Added 20 hours ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Toronto, ON
- Full-time
Own and standardize global case intake and management processes (Salesforce as system of record)
Added 21 hours ago
BC
Social Worker - The Willett
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 1 day ago
ST
Weekend Manager, CREST Live-In Treatment
Strides Toronto
Scarborough Bluffs Park, ON
- $42.71 to $49.73 CAD / hour
- Part-time
This is an existing vacancy for one (1) part-time permanent Weekend Manager, CREST Live-In Treatment (LIT) The Weekend Manager, CREST LIT provides supervision, administrative support, and…
Added 1 day ago
WC
Asset Protection Associate
Walmart Canada
Richmond Hill, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 day ago
WC
Asset Protection Associate (NEED SECURITY LICENSE)
Walmart Canada
Calgary, AB
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 day ago
YR
Secondary Long Term Occasional (LTO) 66.67% Family Studies (2 sections of HFN2O1)
York Region District School Board
Maple, ON
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Added 1 day ago
Q
Manager, Technical Support – Projects & Services (Global)
Qualitrol
Toronto, ON
- Full-time
Own and standardize global case intake and management processes (Salesforce as system of record)
Added 1 day ago
R
Manager, Technical Support – Projects & Services (Global)
Ralliant
Mississauga, ON
- Full-time
Own and standardize global case intake and management processes (Salesforce as system of record)
Added 1 day ago
KM
Employee Services & Relations Specialist/Spécialiste, Services et relations aux employés (GTA)
Konica Minolta Business Solutions, U.S.A., Inc.
Mississauga, ON
- Full-time
…procedures, and service offerings to respond to employee and manager inquiries through multiple channels and provide guidance on HR-related…
Added 1 day ago
VS
Associate Software Engineer in Test
Veeva Systems
Toronto, ON
- Full-time
Once all interviews are complete, the manager will be in touch with a final decision.
Added 1 day ago
AH
Registered Nurse
Alberta Health Services
Edson, AB
- Part-time
…maintaining, or restoring health, preventing illness, injury, and disability to the renal patient. The RN practices nursing care according to Hemodialysis Nursing Specialty Scope of…
Added 1 day ago
AH
Physiotherapist I
Alberta Health Services
Grande Prairie, AB
- Full-time
…physical function and independence in development, disease, disability, chronic conditions, illness and functional decline. You will provide intervention (i.e. prevention, triage,…
Added 1 day ago
B
Gestionnaire de territoire bilingue - Intervention Périphériqu (contract 12 mois)
BD
Montreal, QC · Quebec, QC · CAN Quebec - Galilee
- Full-time
Reporting to the National Sales Manager, the successful candidate will be based in Montreal or surrounding

Identity Digital Inc.

Manager, Business Operations

Toronto, ON, Canada

$105,000 to $135,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $105,000 to $135,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary / Objective

The Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

This role reports to the Vice President, Product & Engineering.

What You'll Do

Operational Excellence & Process Improvement

Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedback
Execute on the long-term operational roadmap for the Business Operations team by managing daily workflows and ensuring project milestones are met for product launches, TLD migrations, and registry system enhancements
Leverage tools to automate repetitive tasks and design better reporting mechanisms
Work cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfaction
Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist
Review the team’s deliverables such as customer documentation, customer communication and project plans and provide feedback

Team Leadership & Talent Management

Lead and manage a global team of Business Operations staff located in both Toronto and Dublin
Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering
Work directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps team
Cultivate a positive, collaborative work environment that models Identity Digital values
Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management
Evaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mix
Set role standards and ensure the team meets performance expectations
Actively models and promotes Identity Digital’s core values through day-to-day interactions, leadership behaviors, and decision-making
Other duties as assigned

Who You Are / What You Bring

Experience & Education

5-7 years of business operations, technical operations, or related experience
1-3 years of experience in a team lead, supervisory, or management role.
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Knowledge of the domain name industry and its processes is a strong asset

Core Competencies

Team Supervision & Coaching: Proven ability to manage daily team workflows, monitor performance, and provide constructive feedback and coaching to direct reports
Stakeholder Collaboration: Clear and effective communication skills to collaborate with internal stakeholders and ensure operational dependencies are met (e.g., TLD import, promotion configuration)
Task Prioritization: Strong attention to detail with the ability to manage competing priorities, ensure tasks are completed accurately, and hit operational deadlines
Global Flexibility: Ability to travel and work across time zones as needed within a global organization
Reliable transportation to the workplace

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Salary Range

The base salary range for this full-time position is CAD $105,000 - $135,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.

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More about this job

Responsibilities

Manage the Business Operations team’s daily workflows, resource allocation, operational roadmap, and process improvements, ensuring Registry projects and deliverables are completed on time and to a high standard. Lead and develop a global team while coordinating with company stakeholders and advocating for system fixes, feature requests, and workflow automation.

Requirements

Requires 5–7 years of business or technical operations experience, including 1–3 years in a team lead, supervisory, or management role, and a bachelor’s degree in a relevant field or equivalent experience. Candidates should demonstrate team supervision and coaching, stakeholder collaboration, strong prioritization and attention to detail, and flexibility to work across time zones; domain name industry knowledge is an asset.

Skills

Business Operations
Operational Planning
Resource Allocation
Process Improvement
Workflow Automation
Project Management
Team Leadership
Coaching
Performance Management
Stakeholder Collaboration
Task Prioritization
KPI Monitoring
Cross-Functional Communication
Standard Operating Procedures
Global Team Management

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Identity Digital Registry
Domain Name Industry
Registry Operations
TLD Migrations
TLD Imports
Product Launches
Registry System Enhancements
Operational Roadmap
Resource Allocation
Standard Operating Procedures
Workflow Automation
Process Improvement
Project Milestones
Customer Documentation
Customer Communication
Project Plans
Cross-Functional Collaboration
Engineering
Product Management
Account Management
Technical Support
Revenue Operations
Feature Requests
System Bug Fixes
KPIs
Performance Management
Global Team Management

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