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Added 14 mins ago
G
Senior Project Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
…the infrastructure division. Reporting to the Senior Project Manager, the Senior Project Coordinator plays a key role in supporting infrastructure…
Added 15 mins ago
VE
Sr. Surface Land Coordinator
Vermilion Energy
Calgary, AB
- Full-time
Reporting to the Manager, Surface Land and Indigenous Relations in Calgary, the successful candidate work alongside multidisciplinary teams and trusted external partners to help deliver…
Added 15 mins ago
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Manager, Pipe Integrity
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Calgary, AB · Manulife Place
- Full-time
South Bow is seeking an experienced and diligent Manager, Pipe Integrity to lead the team responsible for the safety, reliability and compliance of our pipeline assets. Reporting to the…
Added 15 mins ago
SB
Project Manager
South Bow
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- Full-time
We are seeking an experienced Project Manager to deliver maintenance and integrity projects with moderate complexity and cross-functional stakeholder engagement. This role is accountable…
Added 15 mins ago
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Power Systems Specialist I
Qualus
Bolton, ON
- Full-time
…Systems Specialist is responsible for providing technical and engineering support for field work, and office work performing engineering studies and design work and generating engineering…
Added 29 mins ago
TO
#26-18 - Engineering Technologist I - IV
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Ottawa, ON
- Internship
Reporting to the Manager of Engineering, the Engineering Technologist provides a variety of engineering technical services for the Town of Smithers.
Added 29 mins ago
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Ready to Take the Next Step?
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- Full-time
Reporting: Report regularly to the Project Manager regarding project status, challenges, and solutions.
Added 29 mins ago
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Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
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Added 29 mins ago
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Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00798
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
SM
Software Developer – Full Stack – Senior - RQ00799
S M Software Solutions Inc
Toronto, ON
- Internship
Degree in Computer Science, Engineering, or a related discipline with experience delivering large-scale enterprise IT solutions.
Added 29 mins ago
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IMPONEXPO BUILDER COHORT
ImpoNexpo
Toronto, ON
- Full-time
…that requires additional depth in artificial intelligence, engineering, product, data and…
Added 29 mins ago
CO
Senior Manager, Software Engineering
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Software Engineering
Added 29 mins ago
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Senior Technical Solutions Analyst - Maximo
Keyera
Calgary, AB
- Full-time
Reporting to the Manager, Enterprise Technology Delivery, this role is responsible for ensuring the technical health, stability, and continuous improvement of enterprise technology…
Added 29 mins ago
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Senior Waste-Water Engineer/Project Manager
GFT
Mississauga, ON
- Full-time
GFT is seeking to build a pipeline of Senior Wastewater Engineer/Project Manager talent to join our Water team in Toronto, ON. This role follows a hybrid work model, requiring regular…
Added 29 mins ago
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Regional Sales Manager
Cornerstone Building Brands
Toronto, ON
- Full-time
The Canadian Regional Manager, Robertson Building Systems will report to the Director of Sales, Buildings and will lead a team of sales professionals within the Metal Solutions business…
Added 44 mins ago
UO
Principle Systems Engineer
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Full-time
…authority supporting missile defense programs and will work across engineering disciplines to solve complex system-of-systems challenges involving command and control, sensors, weapons,…
Added 45 mins ago
Project Manager - Halifax
Mariner
Halifax, NS
We are seeking an experienced and dynamic Project Manager to join our team. In this role, you will lead and oversee complex technology projects, collaborating with cross-functional teams to…
Added 45 mins ago
PS
Project Manager
Pier Solutions
Saskatoon, SK
- Full-time
Pier Solutions is growing – we are looking for a highly motivated self-starter to strengthen our engineering team in Saskatchewan. As a Pier Solutions project manager, you will be tasked…
Added 1 hour ago
P&
Maintenance Manager
Parrish & Heimbecker Milling Group
Cambridge, ON
- Full-time
Role Description The Maintenance Manager is a full-time, on-site role based in Cambridge, ON, responsible for overseeing all maintenance activities within the milling facility. This role…
Added 1 hour ago
C
Sr NetIQ Engineer (NetIQ OpenText)
CIBC
Toronto, ON · ON
- Full-time
The NetIQ Open Text Identity Manager Senior Engineer (NetIQ OpenText) is responsible for providing advanced technical expertise to support and resolve application and infrastructure issues…

Identity Digital Inc.

Manager, Business Operations

Toronto, ON, Canada

$105,000 to $135,000 CAD / year · Full-time

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Job details

Pay: $105,000 to $135,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary / Objective

The Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

This role reports to the Vice President, Product & Engineering.

What You'll Do

Operational Excellence & Process Improvement

Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedback
Execute on the long-term operational roadmap for the Business Operations team by managing daily workflows and ensuring project milestones are met for product launches, TLD migrations, and registry system enhancements
Leverage tools to automate repetitive tasks and design better reporting mechanisms
Work cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfaction
Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist
Review the team’s deliverables such as customer documentation, customer communication and project plans and provide feedback

Team Leadership & Talent Management

Lead and manage a global team of Business Operations staff located in both Toronto and Dublin
Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering
Work directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps team
Cultivate a positive, collaborative work environment that models Identity Digital values
Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management
Evaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mix
Set role standards and ensure the team meets performance expectations
Actively models and promotes Identity Digital’s core values through day-to-day interactions, leadership behaviors, and decision-making
Other duties as assigned

Who You Are / What You Bring

Experience & Education

5-7 years of business operations, technical operations, or related experience
1-3 years of experience in a team lead, supervisory, or management role.
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Knowledge of the domain name industry and its processes is a strong asset

Core Competencies

Team Supervision & Coaching: Proven ability to manage daily team workflows, monitor performance, and provide constructive feedback and coaching to direct reports
Stakeholder Collaboration: Clear and effective communication skills to collaborate with internal stakeholders and ensure operational dependencies are met (e.g., TLD import, promotion configuration)
Task Prioritization: Strong attention to detail with the ability to manage competing priorities, ensure tasks are completed accurately, and hit operational deadlines
Global Flexibility: Ability to travel and work across time zones as needed within a global organization
Reliable transportation to the workplace

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Salary Range

The base salary range for this full-time position is CAD $105,000 - $135,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.

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More about this job

Responsibilities

Manage the Business Operations team’s daily workflows, resource allocation, operational roadmap, and process improvements, ensuring Registry projects and deliverables are completed on time and to a high standard. Lead and develop a global team while coordinating with company stakeholders and advocating for system fixes, feature requests, and workflow automation.

Requirements

Requires 5–7 years of business or technical operations experience, including 1–3 years in a team lead, supervisory, or management role, and a bachelor’s degree in a relevant field or equivalent experience. Candidates should demonstrate team supervision and coaching, stakeholder collaboration, strong prioritization and attention to detail, and flexibility to work across time zones; domain name industry knowledge is an asset.

Skills

Business Operations
Operational Planning
Resource Allocation
Process Improvement
Workflow Automation
Project Management
Team Leadership
Coaching
Performance Management
Stakeholder Collaboration
Task Prioritization
KPI Monitoring
Cross-Functional Communication
Standard Operating Procedures
Global Team Management

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Identity Digital Registry
Domain Name Industry
Registry Operations
TLD Migrations
TLD Imports
Product Launches
Registry System Enhancements
Operational Roadmap
Resource Allocation
Standard Operating Procedures
Workflow Automation
Process Improvement
Project Milestones
Customer Documentation
Customer Communication
Project Plans
Cross-Functional Collaboration
Engineering
Product Management
Account Management
Technical Support
Revenue Operations
Feature Requests
System Bug Fixes
KPIs
Performance Management
Global Team Management

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