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Added 1 hour ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
…of Saint John and under the direct supervision of the Growth Manager, the Growth Coordinator will be a champion for growth in Saint…
Added 1 hour ago
W
(CAN) Asset Protection Associate (Full-Time)
Walmart
Brampton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 1 hour ago
PH
Research Project Assistant, Clinical Support Unit - BC Children’s Hospital Research Institute
Provincial Health Services Authority
Vancouver, BC
- Full-time
Collect data for research by administering questionnaires or extracting data from hospital health records as directed by the Manager or PI.
Added 1 hour ago
WC
(CAN) Asset Protection Associate (Full-Time)
Walmart Canada
Brampton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 4 hours ago
NC
Program Worker
Neighbours Community Homes
Canada
- Temporary
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 5 hours ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Draft and maintain study protocols, standard operating procedures, consent forms, case report forms and data management plans.
Added 5 hours ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 5 hours ago
O
Account Executive
Owner.com
Toronto, ON
- Full-time
Hiring Manager Screen - 45-minute video interview with the hiring manager to go deeper on your experience and how you work
Added 6 hours ago
TS
Case Worker
The Salvation Army in Canada
Hamilton, ON
- Part-time
Under the direct supervision of the Program Manager, the caseworker will provide a service to people who
Added 6 hours ago
AA
Responsable Expérience Client et Vol de Convoyage/ Customer Experience & Ferry Flight Manager
Airbus Aircraft
Montreal, QC
- Full-time
Added 6 hours ago
NC
Housing Support Worker
Neighbours Community Homes
Canada
- Temporary
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 7 hours ago
GH
Health Care Aide - High River & Okotoks Based
Golden Home Caregivers Corp.
Calgary, AB
- Full-time
Added 7 hours ago
SM
RQ11678 – Software Developer – ERP / Case Management – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ERP / Case Management with strong hands-on experience in Oracle PeopleSoft Human Capital Management (HCM), ERP system development, and case…
Added 7 hours ago
SM
RQ11482 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Conduct business modelling, use case modelling, conceptual and logical data modelling, process and data flow modelling, use case surveys, business rules definition, and non-functional…
Added 7 hours ago
SM
RQ00756 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Work Arrangement: Hybrid – Up to 3 Days Onsite, at the Hiring Manager’s Discretion
Added 10 hours ago
B
Trade Marketing Representative - Airdrie
BAT
AB · Edmonton, AB
- Full-time
Strong extra-curricular participation record (ex case competitions, academic student groups, sports teams etc.)
Added 10 hours ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
…across the organization. The Corporate Precision Agriculture Manager will drive the dealer strategy for solutions enabled by the John Deere Precision Agriculture strategy and other aligned…
Added 10 hours ago
MD
Executive Assistant-Exec 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…Minnesota Board of Cosmetology’s Executive Director, Senior Manager of Operations, and Senior Leadership Team. Reporting to the Senior Manager of Operations, this position serves as a…
Added 11 hours ago
BD
Program Manager
Blue Door Support Services
East Gwillimbury, ON
- $70,000 to $80,000 CAD / year
- Full-time
- Contract
Reporting to the Director, Programs Emergency & Seasonal Housing, the Program Manager will be responsible for the supervision of staff, students, and volunteers of Blue Doors. In…
Added 11 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Rocky Mountain House, AB
- Part-time
…Licensed Practical Nurse, you will report to the Home Care Manager and work closely with the Registered Nurse Case Manager to assess, plan, monitor, and evaluate client care. This position…
Added 11 hours ago
AH
Manager
Alberta Health Services
Drayton Valley, AB
- Full-time
…is the opportunity for you! As the Drayton Valley Home Care Manager, you will report to the Area Director, supporting the vision, mission, and business of Assisted Living Alberta. You will…
Added 11 hours ago
AH
Registered Nurse
Alberta Health Services
Fort McMurray, AB
- Full-time
The Registered Nurse (RN) Case Manager collaborates, coordinates, and delivers healthcare services, with expertise in advocacy and a patient- and family-centered approach. You will work…
Added 11 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Calgary, AB
- Temporary
…Alberta (CLPNA). In collaboration with the Registered Nurse Case Manager, the LPN is responsible to assess, plan, implement and evaluate the needs of Home Care clients and their…
Added 11 hours ago
AH
Occupational Therapist I
Alberta Health Services
Calgary, AB
- Temporary
This exciting community based Occupational Therapy Interventionist position reports directly to the designated Care Manager within the Calgary Zone Home Care Program, Adults Team. The…
Added 11 hours ago
AH
Licensed Practical Nurse
Alberta Health Services
Calgary, AB
- Part-time
…Alberta (CLPNA). In collaboration with the Registered Nurse Case Manager, the LPN is responsible to assess, plan, implement and evaluate the needs of Home Care clients and their…

Identity Digital Inc.

Sr. Manager, Business Operations

Toronto, ON, Canada

$120,000 to $150,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 10+ years of business operations experience, with at least 5+ years in a management role
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary / Objective

The Sr. Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

This role reports to the Vice President, Product & Engineering.

What You'll Do

Operational Excellence & Process Improvement

Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedback
Define the long-term operational roadmap for the Business Operations team, aligning team goals with broader organizational objectives across product launches, TLD migrations, and registry system enhancements
Leverage tools to automate repetitive tasks and design better reporting mechanisms
Work cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfaction
Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist
Review the team’s deliverables such as customer documentation, customer communication and project plans and provide feedback

Team Leadership & Talent Management

Lead and manage a global team of Business Operations staff located in both Toronto and Dublin
Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering
Work directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps team
Cultivate a positive, collaborative work environment that models Identity Digital values
Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management
Evaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mix
Set role standards and ensure the team meets performance expectations
Actively models and promotes Identity Digital’s core values through day-to-day interactions, leadership behaviors, and decision-making
Other duties as assigned

Who You Are / What You Bring

Experience & Education

10+ years of business operations experience, with at least 5+ years in a management role
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Knowledge of the domain name industry and its processes is a strong asset

Core Competencies

Leadership & Delegation: Proven ability to build and retain diverse teams, cultivate an inclusive culture, and effectively delegate operational responsibilities to senior team members
Stakeholder Management: Excellent communication skills to lead interactions with internal/external stakeholders across various operational processes (e.g., TLD import, promotion configuration)
Resource Allocation: Ability to manage resources and competing priorities across multiple high-impact initiatives
Global Flexibility: Ability to travel and work across time zones as needed within a global organization
Reliable transportation to the workplace

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Salary Range

The base salary range for this full-time position is CAD $120,000 - $150,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.

Apply About employer

More about this job

Responsibilities

Lead the Business Operations team, plan resources, manage day-to-day operations, and improve workflows and reporting across Registry activities. Coordinate with company leaders and cross-functional teams on operational projects, team performance, talent development, and system improvements.

Requirements

Requires 10+ years of business operations experience, including at least 5 years in management, and a bachelor's degree in a relevant field or equivalent experience. Strong leadership, stakeholder management, resource allocation, and global collaboration skills are expected; domain name industry knowledge is an asset.

Skills

Business Operations
Operational Planning
Resource Allocation
Process Improvement
Workflow Automation
Standard Operating Procedures
Project Management
Team Leadership
Talent Management
Stakeholder Management
Cross-Functional Collaboration
Performance Management
KPI Management
Communication
Prioritization
Domain Name Industry Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Identity Digital Registry
Registry Operations
Domain Name Industry
TLD Migrations
TLD Imports
Product Launches
Registry System Enhancements
Operational Roadmap
Standard Operating Procedures
Workflow Automation
Reporting Mechanisms
Operational Projects
Resource Allocation
Stakeholder Management
Cross-Functional Collaboration
Team Leadership
Talent Lifecycle
Hiring
Onboarding
Mentoring
Coaching
Performance Management
Key Performance Indicators
Feature Requests
System Bug Fixes
Promotion Configuration

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