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Added 10 mins ago
RR
Manager, Origination Analytics
REV Renewables
Oakville, ON
- $140,000 to $170,000 CAD / year
- Full-time
Knowledge of US power markets, PJM, MISO, SPP, CAISO is an asset
Added 10 mins ago
L
5726 - 3rd Key
Lids
Sudbury, ON · Greater Sudbury, ON
- $18.1 USD / hour
- Part-time
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Added 10 mins ago
CT
Product Owner
Connex Telecommunications Inc.
Toronto, ON
- $75 to $85 CAD / hour
- Contract
As our organization continues to explore emerging technologies, experience with Artificial Intelligence (AI), automation, and digital innovation is considered a significant asset.
Added 10 mins ago
LI
Inventory Control Supervisor
Lenmark Industries
Langley (District), BC · Langley, BC
- Full-time
Lenmark Industries Ltd. is an industrial equipment sales and asset-recovery company serving customers across Western Canada. We are hiring a permanent, full-time Inventory Control…
Added 10 mins ago
K
Security Supervisor - Retail - Full time
Kandor
Hamilton, ON
- Full-time
Ensure that the key metrics (KPI)for the site and/or the manager's scorecard are always up to date.
Added 10 mins ago
SG
Enterprise - Intermediate Associate
Segal GCSE LLP
Toronto, ON
- $58,000 to $72,000 CAD / year
Proficiency with Microsoft Office, particularly Excel; experience with CaseWare, Jazzit, TaxPrep and related accounting software is considered an asset.
Added 10 mins ago
Inspector
Alcohol and Gaming Commission of Ontario
Toronto, ON
Reporting to the Manager, Regulatory Compliance, the Inspector is responsible for delivering compliance-focused regulatory assurance activities within the sectors regulated by the Alcohol…
Added 10 mins ago
IT Support Technician
R W Tomlinson
Ottawa, ON
Experience with Configuration Manager (SCCM/MECM) or other automated software deployment tools.
Added 25 mins ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
Education: High school diploma; post-secondary training or equivalent experience is an asset.
Added 25 mins ago
MB
Assistant Taproom Manager
Muskoka Brewery
Bracebridge, ON
- Full-time
Reporting to the Taproom Experience Manager, the Assistant Taproom Experience Manager will be responsible for day-to-day management of our taproom with a focus on exceptional consumer…
Added 39 mins ago
HP
Registered Dietitian
Health PEI
PE · Prince Edward Island, Canada
- $36.2 to $45.26 CAD / hour
- Full-time
…Primary Care Network Clinical Lead and reports to the Network…
Added 39 mins ago
CI
Manager, Portfolio Construction & Risk
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Manager, Portfolio Construction and Risk will lead the quantitative modelling of our portfolio - developing and maintaining models that forecast portfolio exposure and consider risk…
Added 39 mins ago
CO
Communications & Strategic Promotions Specialist
City of Surrey
Surrey, BC
- $96,214 to $113,193 CAD / year
- Full-time
Proficiency with content management systems (experience with Drupal considered an asset), and software such as Hootsuite, Google Analytics, and MS Office
Added 40 mins ago
M
Personalization & Experimentation Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Experience working with Adobe Experience Cloud solutions such as Adobe Analytics and Adobe Experience Manager (AEM) is considered an asset
Added 40 mins ago
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Project Manager
Rising Edge Group
Calgary, AB
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 40 mins ago
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Kelowna, BC
- Full-time
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Added 40 mins ago
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Project Manager
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- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 40 mins ago
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Project Manager
Rising Edge Group
AB · Edmonton, Alberta
- Full-time
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Added 56 mins ago
Accounts Payable Specialist
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Cambridge, ON
…financial records related to assigned accounts using a variety of software applications and accounting software…
Added 56 mins ago
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Retail Store Manager
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Regina, SK · Victoria Square, Regina, SK
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 56 mins ago
M(
Product Marketing Manager
MaintainX (An Autodesk Company)
Toronto, ON
- Full-time
…design, make and operate into one continuous lifecycle: design an asset, build it, run it, then feed what you learn running it back into the next design. Autodesk had design and make.…
Added 56 mins ago
SS
Technical Project Manager
Sopra Steria
Toronto, ON
- Full-time
Sopra Steria Canada is looking for a dynamic Technical Project Manager to lead infrastructure and security transformation projects for international clients.
Added 56 mins ago
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Assistant Director, Finance and Business Support
AccorHotel
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- Full-time
Familiarity with hotel operating systems and financial application software, including One Stream, Sun infor cloud, Opera Property Manager, Micros, Silverware, Birchstreet Purchasing…
Added 1 hour ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
Toronto, ON
- Full-time
10+ years of hands-on experience in Engineering System/Software development or Quality Assurance Specialist or Manager in a technology or manufacturing setting
Added 1 hour ago
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Surgical Sales Specialist - Southwestern Ontario
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…the assigned territory in collaboration with your Territory Manager. Your goal will be to exceed sales targets, foster long-term relationships with clients, educate Healthcare professionals…

Identity Digital Inc.

Sr. Manager, Business Operations

Toronto, ON, Canada

$120,000 to $150,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $120,000 to $150,000 CAD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 10+ years of business operations experience, with at least 5+ years in a management role
Posting language: English
Posted: Oct 2, 2026

Original job description

Summary / Objective

The Sr. Manager, Business Operations is responsible for planning resource allocation for the Business Operations department (working with the VP of Product and Engineering) as well as managing its day-to-day operations. The successful candidate must be able to proactively manage the priority of various incoming requests from various internal and external stakeholders and ensure that operational activities of the Identity Digital Registry are carried out in a timely manner with a high level of quality.

This role reports to the Vice President, Product & Engineering.

What You'll Do

Operational Excellence & Process Improvement

Streamline internal workflows, set clear standard operating procedures (SOPs) for high-priority Registry tasks, and drive continuous process updates based on execution feedback
Define the long-term operational roadmap for the Business Operations team, aligning team goals with broader organizational objectives across product launches, TLD migrations, and registry system enhancements
Leverage tools to automate repetitive tasks and design better reporting mechanisms
Work cross-functionally to ensure the successful completion of Registry operations and maintain high requester satisfaction
Create and review plans for operational projects, and follow up regularly with cross functional team members where dependencies exist
Review the team’s deliverables such as customer documentation, customer communication and project plans and provide feedback

Team Leadership & Talent Management

Lead and manage a global team of Business Operations staff located in both Toronto and Dublin
Act as the primary liaison between Business Operations and departmental leadership across the company including Account Management, Technical Support, Revenue Operations, Product and Engineering
Work directly with Engineering and Product leads to advocate for system bug fixes, feature requests, and workflow automation based on trends identified by the BizOps team
Cultivate a positive, collaborative work environment that models Identity Digital values
Participate in the full talent lifecycle: hiring, onboarding, mentoring, coaching, and performance management
Evaluate team capacity via KPIs, hold regular progress check-ins, and ensure the department has the optimal talent mix
Set role standards and ensure the team meets performance expectations
Actively models and promotes Identity Digital’s core values through day-to-day interactions, leadership behaviors, and decision-making
Other duties as assigned

Who You Are / What You Bring

Experience & Education

10+ years of business operations experience, with at least 5+ years in a management role
Bachelor's degree in Computer Science, Information Technology Management, Operations, or equivalent experience
Knowledge of the domain name industry and its processes is a strong asset

Core Competencies

Leadership & Delegation: Proven ability to build and retain diverse teams, cultivate an inclusive culture, and effectively delegate operational responsibilities to senior team members
Stakeholder Management: Excellent communication skills to lead interactions with internal/external stakeholders across various operational processes (e.g., TLD import, promotion configuration)
Resource Allocation: Ability to manage resources and competing priorities across multiple high-impact initiatives
Global Flexibility: Ability to travel and work across time zones as needed within a global organization
Reliable transportation to the workplace

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Salary Range

The base salary range for this full-time position is CAD $120,000 - $150,000 (flexibility based on experience) plus additional benefits. In addition, the successful candidate will be eligible to receive other compensation from time to time in the form of discretionary and/or nondiscretionary bonuses and long-term incentive plan. Actual compensation will be influenced by a candidate’s qualifications, internal employee equity considerations, and location. We will not ask for information about a candidate's current or past compensation for purposes of developing an offer of employment.

Note: Benefits programs are subject to eligibility requirements and may vary in certain locations.

A few things to know about us

Identity Digital is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities, and termination.

Background Check Statement

At the time of an offer, you will be required to complete a background check. Any offer is contingent upon a satisfactory background check.

Sponsorship Statement

Please note that work sponsorship for this position may not be available now or in the future. While we strive to support our candidates, not all roles will qualify. Eligibility will be reviewed on a case-by-case basis.

Accommodation Statement

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Identity Digital will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Recruiting Team at careers@identity.digital.

Apply About employer

More about this job

Responsibilities

Lead the Business Operations team, plan resources, manage day-to-day operations, and improve workflows and reporting across Registry activities. Coordinate with company leaders and cross-functional teams on operational projects, team performance, talent development, and system improvements.

Requirements

Requires 10+ years of business operations experience, including at least 5 years in management, and a bachelor's degree in a relevant field or equivalent experience. Strong leadership, stakeholder management, resource allocation, and global collaboration skills are expected; domain name industry knowledge is an asset.

Skills

Business Operations
Operational Planning
Resource Allocation
Process Improvement
Workflow Automation
Standard Operating Procedures
Project Management
Team Leadership
Talent Management
Stakeholder Management
Cross-Functional Collaboration
Performance Management
KPI Management
Communication
Prioritization
Domain Name Industry Knowledge

Visa sponsorship

Not detected in the job text

Keywords

Business Operations
Identity Digital Registry
Registry Operations
Domain Name Industry
TLD Migrations
TLD Imports
Product Launches
Registry System Enhancements
Operational Roadmap
Standard Operating Procedures
Workflow Automation
Reporting Mechanisms
Operational Projects
Resource Allocation
Stakeholder Management
Cross-Functional Collaboration
Team Leadership
Talent Lifecycle
Hiring
Onboarding
Mentoring
Coaching
Performance Management
Key Performance Indicators
Feature Requests
System Bug Fixes
Promotion Configuration

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