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Ideon Technologies

System Administrator

Richmond, BC, Canada

Pay: Salary: The annual salary range for this role, in Canadian dollars, is $90,000–$124,000.
Job type: Full-time
Workplace: Hybrid
Apply by: Mar 31, 2027
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Ideon Technologies uses the energy from supernova explosions in space to image deep beneath the Earth’s surface. The world pioneer in cosmic-ray muon tomography, Ideon has developed the REVEAL™ Subsurface Intelligence Platform®, comprising an advanced suite of proprietary data-generation hardware, software, physical AI, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential power of integrated spatial data.

By transforming muon data into reliable 3D density maps, Ideon helps geologists identify, map, characterize, and monitor mineral deposits with confidence. This reduces risk and cost of traditional methods, while saving time, optimizing return, and minimizing environmental impact across the mining value chain. In turn, this is helping accelerate the world’s transition to low-impact mining and transform how companies recover the critical minerals required to power the global shift to clean energy – improving peoples’ lives and enhancing economic prosperity.

We are a dynamic tech scale-up of 80 employees (and growing!). We are a team that is entrepreneurial by nature and focused on doing things right to deliver great customer outcomes. And we are committed to seeking out the best brains and the most exceptional humans, wherever they come from and however they happen to be packaged.

The Role

We are seeking a System Administrator to support the reliable, secure, and efficient operation of Ideon’s IT systems and provide responsive technical support to employees. This role offers an opportunity to build broad system administration experience while contributing to mission-critical IT activities in a fast-growing technology company.

Reporting to the Senior System Administrator, you will work in a Linux and Windows hybrid environment with a mix of on-premises and Azure cloud infrastructure. You will receive guidance on complex work while developing the technical knowledge, judgement, and practical experience needed to take on increasing responsibility.

You will work collaboratively with the Senior System Administrator, DevOps specialists, software developers, data scientists, employees, and external vendors. You will focus on the following activities:

Investigating and resolving routine office hardware, software, account, and connectivity issues, escalating complex problems as needed
Providing proactive and responsive technical support to employees and maintaining clear updates through the IT ticketing system
Supporting employee onboarding and offboarding, including equipment preparation, account provisioning, access changes, and asset recovery
Supporting the administration of Microsoft Entra ID, Microsoft 365, SharePoint, and other business applications
Assisting with the setup, maintenance, monitoring, and troubleshooting of Linux and Windows servers and workstations
Applying approved software patches, updates, and security configurations
Supporting network, wireless access point, firewall, switch, router, and VPN administration and troubleshooting
Monitoring system health, backups, security alerts, and performance using established tools and procedures
Performing routine backup checks and supporting recovery testing
Maintaining accurate asset inventories, configuration records, procedures, and other IT documentation
Communicating planned IT changes and service interruptions clearly to employees
Supporting cybersecurity activities, audits, vulnerability remediation, and business continuity testing
Working with external vendors and service providers as directed
Identifying practical opportunities to improve, automate, or standardize routine IT work

Priorities in the first few months will include:

Building effective working relationships with the Senior System Administrator and employees across the company
Taking ownership of routine help-desk requests and maintaining clear, timely ticket updates
Supporting employee onboarding, offboarding, account administration, and device deployment
Take ownership of at least one core system (endpoint, network, backup or user management)
Completing an accurate review of assigned IT assets, user accounts, licences, and documentation
Learning established monitoring, backup, patching, escalation, and incident-response procedures
Contributing to an initial infrastructure, cybersecurity, or process-improvement project under the guidance of the Senior System Administrator

Qualifications

Must-haves – You’ll need the following to move forward in the hiring process and be successful in the role.

Minimum 2 years of related IT support, system administration, co-op, internship, or other practical experience; recent graduates with relevant hands-on training are encouraged to apply
Diploma or degree in network administration, computer systems technology, computer science, software engineering, or an equivalent combination of training and experience
Hands-on experience with Windows operating systems and an interest in developing Linux administration skills; familiarity with macOS
Familiarity with user account administration and productivity platforms such as Microsoft Entra ID and Microsoft 365
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, switches, routers, firewalls, and wireless networks
Ability to troubleshoot technical issues methodically, document findings, and ask for help or escalate when needed
Basic command-line or scripting experience, such as Bash, PowerShell, or Python
Strong service orientation, attention to detail, and commitment to handling access, data, and equipment securely
Well-developed communication skills in English at a fluent or professional level; able to explain technical information clearly and respectfully
Legally able and currently documented to work full-time hours in Canada

We also look for the following in all future Ideonians:

Experience in or excitement for working in a tech scale-up; happy to wear a few hats and learn on the fly
A can-do attitude and creative solutioning mindset with strong problem-solving skills
Curiosity and willingness to learn from feedback, documentation, teammates, and hands-on experience
Good judgement about when to work independently and when to seek guidance
Ability to organize competing requests, follow through on commitments, and meet scheduled deadlines
Solid teamwork skills; you’re accountable to yourself and your team and will jump in to help where you can
Strong interpersonal skills and the ability to build productive relationships with colleagues and external vendors
Interest in identifying opportunities to improve and streamline routine work
Interest in the mining industry or geosciences field
Ability to add something “extra” to our culture beyond the work that you do, whether that is sharing a hobby, organizing activities, or bringing a unique perspective to the team

Nice-to-haves – While it would be helpful if you had some of the experience below, we’re happy to train, coach, and share our experience.

Exposure to Linux administration, Microsoft Azure, virtualization, Docker, Kubernetes
Experience supporting servers, firewalls, switches, routers, backups
Familiarity with IT service-management or ticketing systems
IT certifications in progress or completed, such as CompTIA A+, Network+, Security+, Microsoft, or certifications

Job Requirements

Location: Our office is located at #150 - 4611 Viking Way, just off the No. 6 Road exit on the east-west connector in Richmond, BC, Canada. Lots of free parking is available and a bus stop is one block away.

Ideon is a hybrid workplace, with some roles needing to work fully in office for obvious reasons (it’s tricky to manufacture from home!).

This is a hybrid role. We love seeing our employees in the office a few times a week (2-3 days depending on team needs); you’re welcome to work from home the remainder of the week or come into the office all 5 days if that’s your preference.

Hours of work: 8 hours/day, Monday to Friday. Our typical working hours are 9AM-5PM Pacific Standard Time; some employees shift slightly earlier or later based on business and personal needs. You may occasionally be asked to be flexible with your hours due to business requirements.

On call work: After-hours work is fairly minimal; when needed it is shared with others on the team on rotation.

What We Offer

Salary: The annual salary range for this role, in Canadian dollars, is $90,000–$124,000.

Ideon’s salary ranges are determined by role and level and are benchmarked against the Vancouver, BC, Canada market. The range reflects the minimum and maximum new employee salary. If you move forward in the process, we’ll also clarify expectations and provide additional info on what Ideon’s total compensation package includes.

An opportunity to work with a dynamic tech scale-up. You will contribute to advancing a ground-breaking solution that generates significant economic and environmental benefit.
Financial support for accreditation membership, exams, continuing professional development (i.e. P.Eng, P.Geo, CPA)
Tuition support ($2500/year).
Extended health and dental benefits, employee assistance program, and health/personal spending accounts to cover things that may not fall into other categories (i.e. exercise classes, transit, daycare, pet insurance).
Minimum 3 weeks paid time off to start, including an annual paid closure between the Christmas and New Year’s stat holidays.
5 paid sick days + other leaves per employment standards legislation.
Parental leave top-up.
Employee referral bonus.
Casual dress – we like our jeans and hoodies.
Free parking & tasty snacks at the office!
While we work hard, we also sprinkle social events and learning opportunities into our days (in person and virtually).

Apply About employer

More about this job

Responsibilities

Provide employee IT support and administer user accounts, devices, business applications, and hybrid Linux and Windows systems. Maintain and troubleshoot infrastructure, backups, security, and IT documentation while supporting onboarding, offboarding, audits, and process improvements.

Requirements

Requires at least two years of related practical IT experience and a diploma or degree in a relevant technology field, or equivalent training and experience. Candidates should have hands-on Windows experience, familiarity with account administration and networking, basic command-line or scripting skills, strong troubleshooting and communication abilities, and authorization to work full-time in Canada.

Skills

Windows System Administration
Linux Administration
Microsoft Entra ID
Microsoft 365 Administration
Networking
Technical Troubleshooting
IT Support
Account Administration
Bash
PowerShell
Python
Cybersecurity
Backup and Recovery
IT Asset Management
Ticketing Systems
Technical Documentation

Benefits

Professional Accreditation and Continuing Development Support
Tuition Support
Extended Health and Dental Benefits
Employee Assistance Program
Health and Personal Spending Accounts
Paid Time Off
Paid Holiday Closure
Paid Sick Days
Parental Leave Top-Up
Employee Referral Bonus
Free Parking
Office Snacks

Visa sponsorship

Not detected in the job text

Keywords

Linux
Windows
macOS
Microsoft Entra ID
Microsoft 365
SharePoint
Microsoft Azure
TCP/IP
DNS
DHCP
VPN
Firewalls
Switches
Routers
Wireless Networks
Bash
PowerShell
Python
Docker
Kubernetes
Virtualization
Cybersecurity
Backup and Recovery
IT Ticketing Systems
IT Asset Management
Vulnerability Remediation
Incident Response
Business Continuity
Mining
Geosciences

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