Find work in Canada.

329,369 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 12 mins ago
Gestionnaire de performance , Sherbrooke (Estrie)/Drummondville (Centre-du-Québec)
AutoTrader.ca
Sherbrooke, QC
Full-time
Added 12 mins ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
Now, If You Were To Come On Board As Our Senior Manager, Strategic Development & Data Enablement, We Would Ask You To Do The Following For Us
Added 12 mins ago
Program Manager, Trade and Market Development
Bioenterprise Canada
Guelph, ON
Full-time
The Program Manager, Trade & Market Development is responsible for the development, management, and delivery of Bioenterprise Canada’s trade and market development initiatives that support…
Added 12 mins ago
Account Consultant (Sales & Marketing) - Guelph
OSL Retail Services
Guelph, ON
Full-time
Ongoing coaching, learning, and development opportunities
Added 12 mins ago
Project Coordinator
Raven Supply
Richmond, BC
Full-time
…keeping the customer, the project outcome, and the long-term relationship in mind, escalating larger commercial decisions to the project manager or sales team as…
Added 14 mins ago
Commercial Energy Account Manager - Red River Co-op
Co-op
MB · Sunnyside, MB
Full-time
Proven success in outside sales, business development, or account management.
Added 14 mins ago
Senior Siebel Developer
Symbiotic Digital
Toronto, ON · Downtown Toronto (Ryerson), Ontario
Contract
and business teams throughout the Software Development Life Cycle (SDLC) to
Added 14 mins ago
Project Manager I
Seaspan
North Vancouver, BC
Full-time
The Project Manager is responsible for managing defined scope within the Program in support of achieving the broader Program goals. This role develops project schedules, coordinates…
Added 14 mins ago
Corporate Planning and Reporting Analyst
Government of Alberta
AB
The Ministry of Arts, Culture and Status of Women works to improve Albertans’ quality of life through support of cultural development, historical preservation and increased gender equality.
Added 14 mins ago
Enterprise Sales Manager / Gestionnaire de vente entreprise
Hewlett Packard Enterprise
Mississauga, ON · Montreal, QC · Ottawa, ON
Full-time
As a Enterprise Sales Manager you will manage a sales team across Canada. You will report into the VP Enterprise sales and will apply your expert subject matter knowledge to manage your…
Added 29 mins ago
Advisor Policy and Procedures
Enbridge
Toronto, ON · North York
Full-time
Lead policy sustainment activities, information sessions, and the development of supporting procedures and training materials.
Added 29 mins ago
Part-Time Direct Support Professional-Saskatoon Group Living
Karis Disability Services
Saskatoon, SK
Part-time
…their unique gifts while encouraging continuous growth and development is only a part of what makes this a rewarding…
Added 29 mins ago
Highway & Bridge Project Manager
AECOM
Calgary, AB
$95,000 to $140,000 CAD / year
Full-time
Assist with business development efforts and client relationship management as required
Added 29 mins ago
Client Excellence Specialist
Dexterra
Mississauga, ON
$85,000 to $100,000 CAD / year
Full-time
As Manager, Client Excellence, you will lead and continuously improve the Client Excellence Program, connecting client feedback and relationship insights to measurable business outcomes.…
Added 29 mins ago
DYNAMITE - Seasonal Sales Associate - Yorkdale Shopping Centre
Groupe Dynamite, Inc Garage
Toronto, ON · North York, Ontario
Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 43 mins ago
Manager, Safety
Bethany Care Society
Calgary, AB
Full-time
…Disability Management related programs. Accountable for the design, development, administration, implementation and ongoing evaluation of Safety, Workers' Compensation and Disability…
Added 43 mins ago
Talent Management Consultant
St. Lawrence College
Kingston, ON
Full-time
…supports activities related to employee performance, training and development, employee engagement, and workforce…
Added 43 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
We’re focused on enhancing our project development capabilities and front-end engineering and design (FEED) to complement our full engineering and design capabilities. As Principal…
Added 43 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Quebec, QC
Full-time
We’re focused on enhancing our project development capabilities and front-end engineering and design (FEED) to complement our full engineering and design capabilities. As Principal…
Added 43 mins ago
Principal Engineer, Renewable Energy
BBA Consultants
Montreal, QC
Full-time
We’re focused on enhancing our project development capabilities and front-end engineering and design (FEED) to complement our full engineering and design capabilities. As Principal…
Added 44 mins ago
Kingston Office- Opportunities in Canadian Tax- Co-op - Winter 2027
KPMG Canada
Kingston, ON
Internship
…opportunity to combine technical tax expertise with problem-solving, relationship building, and meaningful client advisory…
Added 44 mins ago
Manager, IT Support Services
ID Fusion
Winnipeg, MB
Full-time
IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that…
Added 59 mins ago
Program Manager
Goodwill Industries Ontario Great Lakes
Hamilton, ON · Oakville, ON · Burlington, ON
$56,000 to $60,000 CAD / year
The Program Manager provides leadership, management, and oversight of program staff, ensuring participants receive high-quality services and supports while program targets, funding…
Added 59 mins ago
Customer Business Manager
Encore Field Marketing Solutions Inc.
Oakville, ON · ON, Oakville, CA-ON
Full-time
We are seeking an experienced Customer Business Manager to manage a portfolio of regional retailers, distributors and other customer accounts.
Added 1 hour ago
Business Development Representative (Ottawa)
Closer Conveyancing
Ottawa, ON
Full-time
…manage real estate transactions. Reporting to the Business Development Manager, you’ll be responsible for the territory spanning Ottawa and Peterborough through to the East GTA. You’ll…

IDFusion Software

Manager, IT Support Services

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

IDFusion is looking to hire a Manager, IT Support Services to join our team. Do you want to work for a company that focuses on values for both its clients and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for leading people and delivering great client experiences? If this sounds like you, we'd love to meet with you!

The Manager, IT Support Services is responsible for leading our IT support team while acting as a key point of contact for our clients. This role balances people leadership with hands-on oversight of service delivery, ensuring our team provides clients with the level of IT support they expect while helping to grow and mature the IT Support Services Division at IDFusion. In this role, you'll be responsible for resource allocation, client prioritization, tool selection, and technical planning, while providing technical advice and guidance and mentoring the team.

Reporting to the Director of Managed Services, a typical day might include some of the following:

Lead, mentor, and manage the day-to-day performance of the IT support and technical team, including workload distribution, ticket queue oversight, and escalation management.
Act as a primary point of contact for assigned clients, building and maintaining strong relationships and ensuring service delivery meets or exceeds client expectations.
Participate in client meetings and Quarterly Business Reviews (QBRs) to review service performance, discuss upcoming projects, and identify opportunities to add value.
Monitor service level agreements (SLAs) across the team, ensuring uptime, performance, resources, and security of client applications and services meet agreed standards.
Serve as an escalation point for complex technical issues that cannot be resolved at the technician level, working hands-on when required.
Oversee client network, server, workstation, and infrastructure environments to ensure they are secure, stable, and aligned with best practices.
Manage project delivery for new infrastructure design, migrations, and upgrades, coordinating resources and timelines across the team.
Recruit, onboard, train, and develop technical staff; conduct regular performance reviews and support career growth within the team.
Develop, document, and enforce IT policies, procedures, and standards for both internal operations and client engagements.
Manage vendor relationships, software licensing, subscription renewals, and third-party agreements as assigned.
Track and report on key performance indicators (KPIs) for the team and individual client accounts, identifying trends and areas for improvement.
Support budgeting and resource planning for the IT department, including staffing, tools, and equipment needs.
Collaborate with sales and leadership to support the growth of the IT Support Services Division, including scoping new client engagements.
Maintain and/or oversee the development of client Disaster Recovery Plans and ensure backup solutions are monitored and tested.
Work both independently and with the team to ensure timely, complete, and effective execution of upgrades, change requests, and projects.

How Your Time Breaks Down:

40% - People and operational leadership
30% - Client and service management
20% - Escalations and technical oversight
10% - Projects, budgeting, and growth

Skills & Experience:

Minimum of 7 to 10 years of direct work experience in IT administration or support, including at least 3 years in a leadership or management capacity, ideally within a Managed Service Provider (MSP) environment.
Proven experience managing and developing a technical team, including hiring, coaching, scheduling, and performance management.
Strong client relationship management skills, with a track record of managing client expectations and service delivery in a professional services or MSP setting.
Solid working knowledge of networks, servers, workstations, and peripherals, with the ability to guide the team through complex technical issues.
Experience with Microsoft 365, Azure, Active Directory, Windows Server, and Exchange (on-premises, hybrid, and online).
Additional training or certification in Microsoft Professional certifications (O365, Administration, Configuration, Windows Server, Azure, SQL, Exchange, Teams) is an asset.
Would be nice: ITIL Foundation, PMP, CompTIA A+/Network+, or Cisco certifications.
Experience with PSA/RMM and ticketing platforms, and a solid understanding of SLA management.
Proven understanding of IT security, compliance, and auditing practices.
Experience with vendor management, licensing agreements, and budget oversight.
Excellent verbal and written communication skills, with the ability to present technical information to non-technical stakeholders.
Valid driver's license and vehicle required as travel is required from time to time

ID Fusion is proud to be a Manitoba Indigenous-owned and operated company. Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

Apply About employer

More about this job

Responsibilities

The Manager, IT Support Services leads the technical support team while acting as a primary point of contact for clients to ensure high-quality service delivery. This role involves resource allocation, technical oversight, project management, and mentoring staff to foster professional growth and operational excellence.

Requirements

Candidates must have 7 to 10 years of IT administration experience, including at least 3 years in a leadership capacity within a Managed Service Provider environment. Proficiency in Microsoft enterprise technologies, strong client management skills, and the ability to oversee complex infrastructure environments are essential.

Skills

IT Support
Team Leadership
Service Level Agreements
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
Network Infrastructure
Project Management
Vendor Management
Budgeting
Technical Mentoring
Disaster Recovery
IT Policy Development

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Managed Service Provider
MSP
Microsoft 365
Azure
Active Directory
Windows Server
Exchange
SLA Management
Network Infrastructure
Project Management
Vendor Management
Disaster Recovery
ITIL
PMP
CompTIA A+
Network+
Cisco
PSA
RMM
Ticketing Systems
KPI Tracking
Budgeting
Infrastructure Design
Technical Mentoring
IT Security
Compliance
Auditing
Client Relations
Team Leadership

Report this job