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Added 3 mins ago
FC
Vice President, Wealth
FirstOntario Credit Union
Hamilton, ON
- Full-time
Develop, execute and lead the organization's Wealth Management Strategy a sales strategy to market our products and services within the communities we serve by educating and promoting our…
Added 3 mins ago
KD
Project Manager
Keller Developments
Brandon, MB
- Full-time
…Project Manager to join our team. Reporting to the Director of Operations, this role is responsible for overseeing and coordinating multiple construction projects from initial client…
Added 3 mins ago
B
Supply Chain Agent (Fabricated Metal Parts)
Bombardier
Dorval, QC
- Full-time
Coordinate and lead commercial negotiations related to supplier claims, recovery actions, and production support issues impacting business operations.
Added 3 mins ago
S
Plant Manager
Stella-Jones
Gatineau, QC
- Full-time
The Plant Manager is responsible for the day-to-day operations of the plant, including receiving and shipping of products, production activities, maintenance, and quality control. He/she…
Added 3 mins ago
QR
Warehouse - Team Leader
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Kitchener, ON
- Full-time
…perform their jobs and participates in strategic planning of…
Added 7 mins ago
AO
Responsable Marketing/Marketing Manager
Agence Ometz
Montreal, QC
- Full-time
· Élaborer, mettre en œuvre et améliorer en continu les processus, les procédures et les méthodes de travail du service afin d’accroître l’efficacité et la qualité des opérations.
Added 7 mins ago
BG
Associate Director of Information Technology
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
…co-leads BCGEU’s IT department with a focus on infrastructure, operations, and support. You will lead and mentor a technical team, oversee the day-to-day reliability and security of back…
Added 11 mins ago
Branch Manager
Money Mart
Fort St. John, BC
Branch Managers lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone who…
Added 11 mins ago
Assistant Branch Manager
Money Mart
Edmonton, AB
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 11 mins ago
TA
Sales Lead - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Toronto, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 11 mins ago
Managing Director, Strategy & Transformation
Scotiabank
Toronto, ON
Lead and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 11 mins ago
R(
Store Manager - Smart Centres Etobicoke
Reitmans (Canada) Ltée/Ltd
Toronto, ON
- Full-time
Operations: Manage inventory, compliance, and procedures. Demonstrate strong organizational, time management, prioritization, and multitasking skills.
Added 11 mins ago
Senior Product Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
…collaborative role that balances product strategy, product operations, vendor management, implementation, and day-to-day portfolio…
Added 11 mins ago
A
Manager, Strategic Project Execution, Gastroenterology
AbbVie
Montreal, QC
- Full-time
…closely with Medical Advisors, field medical leadership, Medical Operations, and cross-functional partners to help deliver timely, compliant, and impactful programs that support scientific…
Added 11 mins ago
Senior Manager, Health & Safety Environment (HSE)
Bell
Toronto, ON
We are seeking an experienced and strategic Senior Manager, Health, Safety & Environment (HSE) to lead the health, safety, emergency preparedness, environmental compliance, and contractor…
Added 21 mins ago
RR
Head of Artificial Intelligence
Red Rover Recruitment
Toronto, ON
- $120,000 to $200,000 CAD / year
- Full-time
Work directly with plant, engineering, maintenance, quality and operations leaders to identify AI-enabled improvements in process control, batch optimization, yield, quality, line…
Added 21 mins ago
JH
Corporate Director of Finance - Hotel
JRoss Hospitality Recruiters
Toronto, ON
- $95,000 to $150,000 CAD / year
- Full-time
…seeking a commercially minded Corporate Director of Finance to lead its corporate accounting and finance function. With an expanding portfolio of hotel investments across Canada and the…
Added 21 mins ago
FB
Service Supervisor I
Farm Boy Inc.
Ottawa, ON
- $18.4 CAD / hour
- Full-time
You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on…
Added 21 mins ago
NA
Quality & Compliance Specialist
North American Freight Group Inc
Barrie, ON
- Full-time
Reports To: Director of Business Operations & Infrastructure
Added 23 mins ago
AU
Load Settlement Analyst
Alberta Utilities Commission
Calgary, AB
- Contract
The successful candidate brings extensive experience in load settlement, retail electricity and gas market operations, supported by strong analytical and problem-solving skills. The role…
Added 23 mins ago
JS
Merchandise Planner
JD Sports Canada
Vancouver, BC
- Full-time
Leadership - You lead by example through your behaviours and professional approach to work, inspiring your colleagues and driving for results.
Added 23 mins ago
JR
Store Manager - Footwear
JRoss Retail Recruiters
North Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
Lead all aspects of daily store operations to achieve sales, profitability, and performance objectives.
Added 23 mins ago
OP
Senior Property Manager
Oxford Properties Group
Mississauga, ON
- Full-time
…Property Services Coordinator. The role works collaboratively with Operations, Security, Marketing, Leasing, Development, Legal, Finance and other internal partners to align site resources,…
Added 23 mins ago
PC
RFQ Manager
PWO Canada Inc.
Kitchener, ON
- Full-time
…engineering, and procurement teams. Proficiency in Microsoft Office Suite (Excel, Word,…
Added 23 mins ago
PA
Junior Accountant
Peak Associates Limited
Toronto, ON · North York, ON
- $55,000 to $60,000 CAD / year
- Full-time
…take a proactive approach, consider the bigger picture, and lead by…

IDM Youth Services Inc

Program Manager

Langford, BC, V9B 2G3, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 8, 2026

Original job description

Job purpose

The Program Manager is responsible for the leadership and day-to-day operation of assigned services, including employee supervision, service quality, person-centered planning, care team coordination, budget oversight, and regulatory compliance. The role ensures that services are delivered in accordance with organizational policies, contractual obligations, licensing requirements, CARF standards, and applicable legislation.

Leadership and Program Support

Provide day-to-day leadership, guidance, and supervision to direct reports, ensuring clarity of roles, responsibilities, priorities, and performance expectations.
Establish clear performance objectives, provide timely and constructive feedback, and conduct performance evaluations in accordance with organizational policies.
Address performance, attendance, and conduct issues promptly, fairly, and consistently, partnering with Human Resources when appropriate.
Ensures employees receive required orientation, training, coaching, and ongoing professional development to effectively support persons served and meet regulatory requirements.
Ensure minimum supervision levels maintained for all assigned employees.
Foster a culture of accountability, respect, inclusion, and continuous improvement.
Serve as a management representative on organizational committees, including the Joint Occupational Health and Safety Committee and Labour Management Committee, as assigned.

Program Operations and Service Quality

Lead the development, implementation, and ongoing review of person-centered service plans in collaboration with the person served and their care circle.
Provide supervision that supports consistent quality service, including supporting employees with strategies outlined in the person served service plan and ensuring all agency policies are followed.
Lead the development of person served transition planning, drawing on experts where necessary and in collaboration with the care circle.
Coordinate the care team to ensure integrated and holistic assessment and planning.
Provide leadership and guidance to employees and care circle in planning and providing person served planning, case conferencing, case management, and reporting.
Support the identification, coordination, and access to supplemental services and community resources that enhance outcomes for persons served and their families.
Build and maintain collaborative relationships with community partners, government representatives, families, professionals, and organizational stakeholders to support positive outcomes and community inclusion.
Provides guidance, oversight, and support to Residence Coordinators regarding program operations, employee supervision, and service quality.
Completes and submits all required Quality Record Reviews within established timelines.
Provides feedback and recommendations regarding agency templates, policies, and operational processes.
Maintains current knowledge of CARF standards, MCFD requirements, licensing standards, WorkSafeBC requirements, labour relations practices, and collective agreement obligations.

Qualifications and Competencies

Minimum requirements:

All applicants must have at least a diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least three years recent related experience. Employees must have valid first aid, and a class 5 driver’s license.

Qualifications include, but are not limited to:

Demonstrated leadership experience in a unionized workplace
Experience supporting children and youth with complex behavioral, developmental, trauma-related, and/or mental health needs.
Strong knowledge of trauma-informed practice, attachment-based approaches, and person-centered service delivery.
Experience coordinating multidisciplinary teams and collaborative service planning processes.
Experience adhering to strict policies and procedures.
Experience with crisis management and high stress environments – patient, calm, effective self-care practices, problem solving skills, etc.
Advanced communication skills – able to always maintain professionalism and adapt to the needs of the person.
Strong organization and planning skills.
Strong Computer Skills - Microsoft word, Excel, Outlook, etc.

Working conditions

This position requires the employee to work full-time flexible schedule - on-call hours including evenings, weekends, and holidays. In British Columbia, managers are excluded from Parts 4 and 5 of the Employment Standards Act, which covers hours of work, overtime entitlements and statutory holiday pay.

Physical requirements

This position requires the employee to both sit and stand for long periods of time and often go long periods of time without breaks.

Direct reports

All residence employees at assigned worksites. This position reports directly to the Executive Director. This position works collaboratively with Team Lead – Program Operations, Compliance Manager, and Human Resources.

What we offer:

Meaningful Work: the opportunity to support an agency that impacts the lives of the children, youth, and young adults.
Employer paid Benefits: extended health and dental benefits.
Employer paid EAP program
Enrollment in MPP: for those who qualify
Paid sick bank
3 weeks paid vacation
Free parking.
Casual dress.

Apply About employer

More about this job

Responsibilities

The Program Manager provides leadership and operational oversight for assigned services, ensuring quality care, regulatory compliance, and effective team management. They are responsible for supervising staff, managing budgets, and coordinating person-centered service plans in collaboration with care circles.

Requirements

Applicants must possess at least a diploma in a related field and a minimum of three years of recent relevant experience. Candidates are required to have a valid first aid certification and a class 5 driver's license.

Skills

Leadership
Employee supervision
Budget oversight
Regulatory compliance
Person-centered planning
Case management
Crisis management
Trauma-informed practice
Multidisciplinary team coordination
Performance management
Communication skills
Problem solving
Microsoft Word
Microsoft Excel
Microsoft Outlook

Benefits

Extended health benefits
Dental benefits
EAP program
MPP enrollment
Paid sick bank
Paid vacation
Free parking
Casual dress

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Leadership
Supervision
Budgeting
Regulatory Compliance
CARF Standards
Person-centered Planning
Case Management
Trauma-informed Practice
Crisis Management
Multidisciplinary Teams
Unionized Workplace
MCFD
WorkSafeBC
Microsoft Office
Social Services
Child and Youth Care
Performance Evaluation
Policy Implementation
Community Partnerships

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