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Added 2 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
Experience within healthcare or other complex public-sector environments, including initiatives that improve service delivery, reduce administrative burden, and
Added 2 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
Experience within healthcare or other complex public-sector environments, including initiatives that improve service delivery, reduce administrative burden, and
Added 2 hours ago
Project Manager/Leader - Senior - RQ00785
S M Software Solutions Inc
Toronto, ON
Full-time
Experience within healthcare or other complex public-sector environments, including initiatives that improve service delivery, reduce administrative burden, and
Added 3 hours ago
Finance Officer, Partnerships
Yemen HR Consulting
Aden
Full-time
BACKGROUND: The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of…
Added 3 hours ago
Sr/Exec Director of Operations
Oncoscope
Canada
Full-time
We are seeking a hands-on Director of Operations, based in Canada, to build and manage the day-to-day business infrastructure of the company.
Added 7 hours ago
Account Director
Dexterra Group
Burnaby, BC
Full-time
As an Account Director supporting Simon Fraser University, you will lead a dedicated facilities management team and oversee the delivery of high-quality custodial services across a dynamic…
Added 9 hours ago
Senior Manager, Client Experience & Commercial Support
National Bank of Canada
Edmonton, AB
Full-time
Drive the evolution of the client experience and commercial support model by identifying opportunities to simplify processes, improve efficiency, and strengthen service delivery.
Added 10 hours ago
Program Manager
Eating Disorders Nova Scotia
Halifax, NS
Full-time
The Program Manager is a full-time, on-site role based in Halifax, NS, responsible for overseeing the planning, delivery, and evaluation of programs and services. Day-to-day tasks include…
Added 12 hours ago
Program Coordinator, Community Relations
University of Victoria
Victoria, BC
Full-time
Reporting to the Associate Director, Community and Government Relations, the Program Coordinator will play a key role in strengthening relationships between the university and the broader…
Added 14 hours ago
Sr.Manager - Microsoft Platforms
IKO North America
Mississauga, ON
Full-time
…to successfully utilize technology to attain company goals and execute on our vision of setting the technology standard in our industry. Our Global IT team plays a critical role in ensuring…
Added 15 hours ago
Maintenance Technician/Driver
Thrive Group
Hamilton, ON
Part-time
Ability to prioritize tasks, meet deadlines, problem solve and work independently and as part of a multi-service delivery team.
Added 16 hours ago
Director, Legal Services & Legal Counsel
Vancouver Airport Authority
Vancouver, BC
Full-time
Managing external counsel to ensure the timely and cost-effective delivery of legal advice
Added 20 hours ago
Administration
Health Match BC
Vancouver, BC
Part-time
Working within the governance framework of the Medical Staff Bylaws, Rules and Policies, and the strategic direction of the Chief Medical Officer, BCMHSUS and Chief Operating Officer,…
Added 23 hours ago
ASSOCIATE DIRECTOR, PRE-AWARD (BAND LEVEL 13)
Memorial University, Newfoundland and Labrador
St. John's, NL
Full-time
Reporting to the Director, the Associate Director, Pre-Award oversees and manages all aspects of the pre-award services division within RIS and carries out the operational objectives of…
Added 1 day ago
IT Office Coordinator
Jobbe
Antigonish, NS
Full-time
The IT Services Office Coordinator provides administrative, operational, and customer service support to the IT Services department, reporting directly to the Director of IT Services. This…
Added 1 day ago
Director of PET Manufacturing
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
Full-time
The Director of PET Manufacturing, External Network is responsible for developing and leading a robust external manufacturing network for positron emission tomography (PET)…
Added 1 day ago
Director, HR Employee Service Centre
Extendicare
Markham, ON · Extendicare (Canada) Inc.
Full-time
Reporting to the Vice President, HR Operations, the Director, Employee Service Centre (ESC) is accountable for the strategic design, operational performance, and continuous improvement of…
Added 1 day ago
Director, People and Culture Strategy
Alcohol and Gaming Commission of Ontario
Toronto, ON
Strong understanding of HR digital adoption, HRIS-enabled process improvement, workflow automation, workforce analytics, digital service delivery, change management and responsible AI use.
Added 1 day ago
Director of Care
Optima Living
Surrey, BC
$107,000 to $110,000 CAD / year
Full-time
The Director of Care at Guru Nanak Diversity Village Care Community provides strategic and operational leadership for the delivery of safe, high-quality, person-centred resident care,…
Added 1 day ago
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
Contract
Reports to: Medical Director (clinical/professional); Operations Director (administrative/scheduling)
Added 1 day ago
Operations Manager
Astanor
Toronto, ON
Full-time
Track and report on market-level operational metrics (on-time performance, service issues, cost) to the National Director of Operations
Added 1 day ago
Director of Business Development
Querentia
Toronto, ON · Greater Toronto Area, Canada
Contract
Querentia is seeking an experienced Business Development Director to lead new client acquisition across Canada, driving growth through direct enterprise relationships, systems integrator…
Added 1 day ago
Murex Expert
National Bank of Canada
Toronto, ON
Full-time
Your team IT and operations is made up of more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and…
Added 1 day ago
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 6 days ago
Licensed Practical Nurse - Arbutus Care Centre
AgeCare
Vancouver, BC · Arbutus Care Centre
Part-time
Reporting to the Director of Care, the Licensed Practical Nurse (LPN) plays a key role in delivering goal-directed, patient-focused nursing care in accordance with provincial standards. As…

IDM Youth Services Inc

Program Manager

Langford, BC, V9B 2G3, Canada

Job type: Full-time
Posting language: English
Posted: Sep 8, 2026

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Original job description

Job purpose

The Program Manager is responsible for the leadership and day-to-day operation of assigned services, including employee supervision, service quality, person-centered planning, care team coordination, budget oversight, and regulatory compliance. The role ensures that services are delivered in accordance with organizational policies, contractual obligations, licensing requirements, CARF standards, and applicable legislation.

Leadership and Program Support

Provide day-to-day leadership, guidance, and supervision to direct reports, ensuring clarity of roles, responsibilities, priorities, and performance expectations.
Establish clear performance objectives, provide timely and constructive feedback, and conduct performance evaluations in accordance with organizational policies.
Address performance, attendance, and conduct issues promptly, fairly, and consistently, partnering with Human Resources when appropriate.
Ensures employees receive required orientation, training, coaching, and ongoing professional development to effectively support persons served and meet regulatory requirements.
Ensure minimum supervision levels maintained for all assigned employees.
Foster a culture of accountability, respect, inclusion, and continuous improvement.
Serve as a management representative on organizational committees, including the Joint Occupational Health and Safety Committee and Labour Management Committee, as assigned.

Program Operations and Service Quality

Lead the development, implementation, and ongoing review of person-centered service plans in collaboration with the person served and their care circle.
Provide supervision that supports consistent quality service, including supporting employees with strategies outlined in the person served service plan and ensuring all agency policies are followed.
Lead the development of person served transition planning, drawing on experts where necessary and in collaboration with the care circle.
Coordinate the care team to ensure integrated and holistic assessment and planning.
Provide leadership and guidance to employees and care circle in planning and providing person served planning, case conferencing, case management, and reporting.
Support the identification, coordination, and access to supplemental services and community resources that enhance outcomes for persons served and their families.
Build and maintain collaborative relationships with community partners, government representatives, families, professionals, and organizational stakeholders to support positive outcomes and community inclusion.
Provides guidance, oversight, and support to Residence Coordinators regarding program operations, employee supervision, and service quality.
Completes and submits all required Quality Record Reviews within established timelines.
Provides feedback and recommendations regarding agency templates, policies, and operational processes.
Maintains current knowledge of CARF standards, MCFD requirements, licensing standards, WorkSafeBC requirements, labour relations practices, and collective agreement obligations.

Qualifications and Competencies

Minimum requirements:

All applicants must have at least a diploma in a related field (child and youth care, education, psychology, etc.) and/or have the equivalent of at least three years recent related experience. Employees must have valid first aid, and a class 5 driver’s license.

Qualifications include, but are not limited to:

Demonstrated leadership experience in a unionized workplace
Experience supporting children and youth with complex behavioral, developmental, trauma-related, and/or mental health needs.
Strong knowledge of trauma-informed practice, attachment-based approaches, and person-centered service delivery.
Experience coordinating multidisciplinary teams and collaborative service planning processes.
Experience adhering to strict policies and procedures.
Experience with crisis management and high stress environments – patient, calm, effective self-care practices, problem solving skills, etc.
Advanced communication skills – able to always maintain professionalism and adapt to the needs of the person.
Strong organization and planning skills.
Strong Computer Skills - Microsoft word, Excel, Outlook, etc.

Working conditions

This position requires the employee to work full-time flexible schedule - on-call hours including evenings, weekends, and holidays. In British Columbia, managers are excluded from Parts 4 and 5 of the Employment Standards Act, which covers hours of work, overtime entitlements and statutory holiday pay.

Physical requirements

This position requires the employee to both sit and stand for long periods of time and often go long periods of time without breaks.

Direct reports

All residence employees at assigned worksites. This position reports directly to the Executive Director. This position works collaboratively with Team Lead – Program Operations, Compliance Manager, and Human Resources.

What we offer:

Meaningful Work: the opportunity to support an agency that impacts the lives of the children, youth, and young adults.
Employer paid Benefits: extended health and dental benefits.
Employer paid EAP program
Enrollment in MPP: for those who qualify
Paid sick bank
3 weeks paid vacation
Free parking.
Casual dress.

Apply About employer

More about this job

Responsibilities

The Program Manager provides leadership and operational oversight for assigned services, including employee supervision and care team coordination. They ensure service quality, regulatory compliance, and the implementation of person-centered service plans.

Requirements

Applicants must possess at least a diploma in a related field and a minimum of three years of recent relevant experience. A valid first aid certificate and a class 5 driver’s license are required.

Skills

Leadership
Employee supervision
Person-centered planning
Care team coordination
Budget oversight
Regulatory compliance
Crisis management
Trauma-informed practice
Case management
Communication skills
Organization
Planning
Microsoft Word
Excel
Outlook

Benefits

Extended health benefits
Dental benefits
Employer paid EAP program
MPP enrollment
Paid sick bank
3 weeks paid vacation
Free parking
Casual dress

Visa sponsorship

Not detected in the job text

Keywords

Program Manager
Leadership
Supervision
Person-centered planning
Care team coordination
Budget oversight
Regulatory compliance
CARF standards
Trauma-informed practice
Case management
Crisis management
Microsoft Word
Excel
Outlook
Unionized workplace
Child and youth care
Psychology
Education
First aid
Class 5 driver’s license
Quality record reviews
Multidisciplinary teams
Community resources
Performance management
Professional development

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