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Added 23 hours ago
BC
Senior DB2 DBA
BMO Capital Markets
Toronto, ON
- Full-time
Added 1 day ago
PC
IT Lead Specialist - Enterprise Infrastructure Intelligence / Splunk
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- Full-time
Integrate Splunk with SolarWinds, ThousandEyes, ServiceNow, the CMDB, cloud-native tools, security platforms, automation, and the EII analytical plane.
Added 1 day ago
NT
Solution Architect - Service Now
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Design and implement architectural solutions for ServiceNow domain initiatives (CMDB, ITOM, ITSM, Risk, Vendor Management, Asset Pro).
Added 1 day ago
V
Director, Offensive Security
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…By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More. Here’s Why You’ll Thrive At…
Added 1 day ago
ZP
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Zachary Piper Solutions is seeking a ServiceNow SAM Developer to support a federal organization focused on modernizing IT Service Management (ITSM), Software Asset Management (SAM), and…
Added 1 day ago
O
Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
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…d’ingénierie, des TI, les responsables de plateformes comme ServiceNow, les équipes de gestion des connaissances et de la documentation, les opérations de soutien, le succès client et les…
Added 1 day ago
GT
Bilingual Specialist, Tier 2 Support
Giant Tiger
Ottawa, ON
- Full-time
Experience using an ITSM system such as ServiceNow or FreshService.
Added 1 day ago
C
Service Delivery Manager
CBRE
Toronto, ON
- Full-time
Hands-on experience across multiple ticketing platforms (e.g., ServiceNow, Zendesk, Freshservice), including the design, implementation, and operationalization of these platforms across an…
Added 1 day ago
O
24/7 Support Specialist
OLG
Sault Ste. Marie, ON · Foster Drive Office
- Full-time
1-3 years of experience using IT Service Management (ITSM) practices and tools, such as ServiceNow.
Added 1 day ago
Responsable de l’expérience numérique / Digital Experience Leader, Customer Support
OneSpan
Montreal, QC
…d’ingénierie, des TI, les responsables de plateformes comme ServiceNow, les équipes de gestion des connaissances et de la documentation, les opérations de soutien, le succès client et les…
Added 1 day ago
H
Servicenow Developer
Hays
Canada
- Contract
Design, develop, and deploy custom ServiceNow applications, modules, and workflows following ITIL and platform best practices.
Added 1 day ago
Consulting Infrastructure Specialist
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Experience with ServiceNow, Jira, and Confluence.
Added 1 day ago
PR
Sr Lead-IT Infrastructure Ops (Associate Manager)
Peel Regional Police
Brampton, ON
- $165,396 to $179,322 CAD / year
- Full-time
Added 1 day ago
Middle/Senior Forward Deployed Engineer (Python, AI)
Exadel
Canada
Enterprise systems such as Jira, Azure DevOps, ServiceNow, Salesforce, or SAP.
Added 1 day ago
LI
Maximo Consultant
LanceSoft, Inc.
Calgary, AB
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Experience with Agile/Scrum methodologies, Jira, ServiceNow, and IT service management processes.
Added 1 day ago
C
Solution Delivery and Integration Lead
CGI
Toronto, ON
- Contract
Familiarity with enterprise delivery and collaboration tools such as Jira, Confluence, Azure DevOps, ServiceNow, and Microsoft Project.
Added 1 day ago
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Digital Transformation and Technology Business Analyst
Raise
Calgary, AB
- Full-time
Prototype Development Support: Prepare requirements and specifications to support rapid prototyping and iterative build-test-learn cycles, particularly within ServiceNow.
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
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- Full-time
Draft ServiceNow artifacts based on the legacy implementation, including catalog item definitions, assignment and resolver group mappings, incident and change workflows, CMDB requirements,…
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Markham, ON
- Full-time
Draft ServiceNow artifacts based on the legacy implementation, including catalog item definitions, assignment and resolver group mappings, incident and change workflows, CMDB requirements,…
Added 1 day ago
M
Operating Model and Service Transition Analyst, Contact Centre
Miratech
Mississauga, ON
- Full-time
Draft ServiceNow artifacts based on the legacy implementation, including catalog item definitions, assignment and resolver group mappings, incident and change workflows, CMDB requirements,…
Added 1 day ago
M
Copy of Operating Model and Service Transition Analyst, Contact Centre
Miratech
Vaughan, ON
- Full-time
Draft ServiceNow artifacts based on the legacy implementation, including catalog item definitions, assignment and resolver group mappings, incident and change workflows, CMDB requirements,…
Added 1 day ago
IW
AVP HR Service Delivery & Technology
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Translate HR priorities into an integrated roadmap across SAP SuccessFactors, ServiceNow and other HR platforms. Reduce fragmentation, duplicate entry and unnecessary hand-offs so HR feels…
Added 2 days ago
D
Product Manager / Functional Lead, Custom Enterprise Software
Deloitte
Toronto, ON
- Full-time
Configuration or functional leads whose experience is only on packaged platforms (Salesforce, Guidewire, SAP, Dynamics, ServiceNow) without owning a custom-built product.
Added 2 days ago
FC
Endpoint Administrator
FirstOntario Credit Union
Hamilton, ON
- Full-time
Experience integrating endpoint platforms with ServiceNow or similar ITSM solutions is preferred.
Added 2 days ago
C
Solution Delivery and Integration Lead
CGI
Toronto, ON
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Familiarity with enterprise delivery and collaboration tools such as Jira, Confluence, Azure DevOps, ServiceNow, and Microsoft Project.

IG Wealth Management

AVP HR Service Delivery & Technology

MB, Canada
Manitoba, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Division:  IGM Human Resources

Location:  Toronto, Montreal, Winnipeg

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role: This is an opportunity to shape how HR works and how people experience HR at IGM. As AVP, HR Services Delivery and Technology, you will help turn our future-state service model into a practical, multi-year roadmap and lead the evolution of the technology and services that support it.

You will bring together HR service delivery, HR operations and HR technology so that people can find answers, complete transactions and access support with less friction. You will work closely with the HR Leadership Team, HR Centres of Expertise, Technology, Risk, Legal, Compliance and business leaders to simplify work, clarify ownership and use technology where it creates real value.

Your work will directly influence employee and leader experience, service quality, operational efficiency and HR’s capacity to focus on higher-value work. It is a role for a leader who is comfortable connecting strategy to execution and building the capabilities, governance and teams needed to make change stick.

Key Responsibilities

Partner with HR Leadership and the Centres of Expertise to implement the future service model, moving appropriate work into scalable self-service, automated and centralized delivery while maintaining clear tiering, ownership and escalation paths.
Translate HR priorities into an integrated roadmap across SAP SuccessFactors, ServiceNow and other HR platforms. Reduce fragmentation, duplicate entry and unnecessary hand-offs so HR feels like one connected experience.
Lead the implementation and ongoing evolution of ServiceNow as HR’s digital front door. Simplify processes, strengthen knowledge management and expand automation and AI-enabled services while preserving appropriate controls and human judgment for complex or sensitive matters.
Provide business leadership and oversight for the HR technology portfolio, holding internal teams and delivery partners accountable for execution, platform health, adoption and value realization.
Set meaningful service standards and measures for case resolution, service levels, experience, quality and risk. Use operational data and feedback to identify root causes, reduce recurring demand and continuously improve services.
Build effective partnerships across HR, Technology, Risk, Legal, Compliance and the business. Operationalize agreed governance and decision rights, and lead the change required to adopt new ways of working.
Lead a multidisciplinary HR Services & Technology organization and develop the leaders, digital, service and analytical capabilities needed to operate as an integrated, employee-focused function.

Required Qualifications

Undergraduate degree in Human Resources, Business Administration or a related field.
12+ years of progressive leadership experience in HR operations, service delivery, HR technology or a related field within a large, complex organization, including enterprise transformation and team leadership.
Demonstrated experience in service ownership, operating model design, technology roadmap ownership, data-led service leadership, and risk and governance leadership.
Strong change leadership and executive influence, with the ability to work across functions and establish clear accountability and decision rights.
Experience using experience-led design thinking to improve service delivery and the people experience.
CHRP, CHRL or equivalent HR designation, completed or in progress..

Preferred Qualifications

Experience in financial services or another regulated environment.
Experience leading an HR technology portfolio and/or a shared-services or service-delivery transformation.
Experience with ServiceNow HRSD or a comparable enterprise service-management platform.
Experience in digital product management and AI or automation implementation.
Lean, Six Sigma or service-management certification such as ITIL.

As this position is posted in Montréal, Toronto and Winnipeg, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English. 

Benefits

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.
RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

Please apply before November 1 2026.

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More about this job

Responsibilities

Lead the evolution of HR service delivery, operations, and technology by implementing the future-state service model and an integrated roadmap across SAP SuccessFactors, ServiceNow, and other platforms. Build and lead an integrated HR Services & Technology organization, improving employee experience, service quality, automation, governance, and operational efficiency.

Requirements

Requires an undergraduate degree in Human Resources, Business Administration, or a related field; at least 12 years of progressive leadership experience in HR operations, service delivery, HR technology, or a related area; and a CHRP, CHRL, or equivalent designation completed or in progress. Candidates should demonstrate enterprise transformation, team leadership, service and technology roadmap ownership, governance, change leadership, and experience-led service improvement; French and English proficiency is required for the Quebec position.

Skills

HR Service Delivery
HR Operations
HR Technology
Operating Model Design
Technology Roadmap Ownership
Service Ownership
Enterprise Transformation
Change Leadership
Executive Influence
ServiceNow HRSD
SAP SuccessFactors
Knowledge Management
Automation And AI
Data-Led Service Leadership
Risk And Governance
Experience-Led Design Thinking

Benefits

Competitive Base Salary
Performance-Weighted Bonus
Education And Career Support
Employee Share Purchase Plan With Employer Matching
Health And Dental Coverage
Short-Term And Long-Term Disability Plans
Paid Volunteer Days
Paid Time Off
Wellness Days
Employee Discounts
Hybrid And Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Service Delivery
HR Operations
HR Technology
SAP SuccessFactors
ServiceNow
ServiceNow HRSD
Digital Front Door
Shared Services
Enterprise Transformation
Operating Model Design
Technology Roadmap
Self-Service
Knowledge Management
Process Automation
Artificial Intelligence
Digital Product Management
Service Standards
Service-Level Measures
Operational Data
Risk Management
Governance
Change Management
Design Thinking
Financial Services
CHRP
CHRL
Lean
Six Sigma
ITIL

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