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Added 16 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 16 mins ago
TH
Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 16 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 16 mins ago
AI
Embedded Systems & Drone Security R&D Intern
Arkion Identity Systems
Toronto, ON · Greater Toronto Area, Canada
- Internship
Work directly with the project lead to research and prototype identity management embedded in drones, progressing from simulation to a working hardware prototype.
Added 16 mins ago
TH
Clinical Research Regulatory Compliance Lead
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 16 mins ago
TH
Canada Impact+ Emerging Leader
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 17 mins ago
K
Director, US Immigration
KPMG
ON · Toronto, Ontario
- Full-time
…strategic advice on complex US business immigration matters, lead client engagements and relationships, and contribute to the continued growth of the…
Added 31 mins ago
J
Project Manager (Engineering)
Jobgether
Canada
- $100,000 to $140,000 CAD / year
- Full-time
Are you an experienced engineering project manager ready to lead complex projects and make a tangible impact across industrial sectors? This full-time opportunity offers the chance to…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
J
Information Security Program Manager
Jobgether
Canada
- Full-time
In this role, you will lead information security programs that protect critical systems, sensitive data, and business operations across multiple client environments. You will combine…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
St. John's, NL
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kelowna, BC
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sault Ste. Marie, ON
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Prince George, BC
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kamloops, BC
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
At our Company, we lead with people. This role includes eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. Also, our contemporary…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vernon, BC
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
North Bay, ON
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
AC
Spécialiste De La Gestion De Projet/Project Management Specialist
Aston Carter
Longueuil, QC
- $50 to $65 CAD / hour
- Contract
…cross-functional project activities from the business case development stage through project execution, working closely with Strategic Sourcing, Engineering, Quality, Finance, and external…
Added 46 mins ago
T
Directeur·trice, Gestion de produits, Expérience musicale & matériel / Director of Product Management, Music Experience & Hardware
TouchTunes
Montreal, QC
- Full-time
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kitchener, ON
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…
Added 46 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Windsor, ON
- Full-time
Debrief feedback survey results, lead debrief conversations and focus groups to assess the effectiveness of the national training program and propose solutions to address areas of…

IG Wealth Management

AVP HR Service Delivery & Technology

ON, Canada
Ontario, Canada, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 22, 2026

Original job description

Division:  IGM Human Resources

Location:  Toronto, Montreal, Winnipeg

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role: This is an opportunity to shape how HR works and how people experience HR at IGM. As AVP, HR Services Delivery and Technology, you will help turn our future-state service model into a practical, multi-year roadmap and lead the evolution of the technology and services that support it.

You will bring together HR service delivery, HR operations and HR technology so that people can find answers, complete transactions and access support with less friction. You will work closely with the HR Leadership Team, HR Centres of Expertise, Technology, Risk, Legal, Compliance and business leaders to simplify work, clarify ownership and use technology where it creates real value.

Your work will directly influence employee and leader experience, service quality, operational efficiency and HR’s capacity to focus on higher-value work. It is a role for a leader who is comfortable connecting strategy to execution and building the capabilities, governance and teams needed to make change stick.

Key Responsibilities

Partner with HR Leadership and the Centres of Expertise to implement the future service model, moving appropriate work into scalable self-service, automated and centralized delivery while maintaining clear tiering, ownership and escalation paths.
Translate HR priorities into an integrated roadmap across SAP SuccessFactors, ServiceNow and other HR platforms. Reduce fragmentation, duplicate entry and unnecessary hand-offs so HR feels like one connected experience.
Lead the implementation and ongoing evolution of ServiceNow as HR’s digital front door. Simplify processes, strengthen knowledge management and expand automation and AI-enabled services while preserving appropriate controls and human judgment for complex or sensitive matters.
Provide business leadership and oversight for the HR technology portfolio, holding internal teams and delivery partners accountable for execution, platform health, adoption and value realization.
Set meaningful service standards and measures for case resolution, service levels, experience, quality and risk. Use operational data and feedback to identify root causes, reduce recurring demand and continuously improve services.
Build effective partnerships across HR, Technology, Risk, Legal, Compliance and the business. Operationalize agreed governance and decision rights, and lead the change required to adopt new ways of working.
Lead a multidisciplinary HR Services & Technology organization and develop the leaders, digital, service and analytical capabilities needed to operate as an integrated, employee-focused function.

Required Qualifications

Undergraduate degree in Human Resources, Business Administration or a related field.
12+ years of progressive leadership experience in HR operations, service delivery, HR technology or a related field within a large, complex organization, including enterprise transformation and team leadership.
Demonstrated experience in service ownership, operating model design, technology roadmap ownership, data-led service leadership, and risk and governance leadership.
Strong change leadership and executive influence, with the ability to work across functions and establish clear accountability and decision rights.
Experience using experience-led design thinking to improve service delivery and the people experience.
CHRP, CHRL or equivalent HR designation, completed or in progress..

Preferred Qualifications

Experience in financial services or another regulated environment.
Experience leading an HR technology portfolio and/or a shared-services or service-delivery transformation.
Experience with ServiceNow HRSD or a comparable enterprise service-management platform.
Experience in digital product management and AI or automation implementation.
Lean, Six Sigma or service-management certification such as ITIL.

As this position is posted in Montréal, Toronto and Winnipeg, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English. 

Benefits

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.
RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

Please apply before November 1 2026.

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More about this job

Responsibilities

Lead the evolution of HR service delivery, operations, and technology by implementing a future-state service model and an integrated roadmap across ServiceNow, SAP SuccessFactors, and other platforms. Build and lead an integrated HR Services & Technology organization, improving employee experience, service quality, operational efficiency, governance, and adoption through automation, data, and cross-functional partnerships.

Requirements

Requires an undergraduate degree in Human Resources, Business Administration, or a related field; at least 12 years of progressive leadership experience in HR operations, service delivery, HR technology, or a related area; and experience with enterprise transformation, service ownership, operating model design, technology roadmaps, data-led services, and governance. A CHRP, CHRL, or equivalent HR designation is required, completed or in progress; financial services, ServiceNow HRSD, shared-services transformation, digital product management, AI or automation, and Lean, Six Sigma, or ITIL experience are preferred.

Skills

HR Service Delivery
HR Operations
HR Technology
Operating Model Design
Technology Roadmap Ownership
Service Ownership
ServiceNow HRSD
SAP SuccessFactors
Change Leadership
Executive Influence
Data-Led Service Management
Governance and Risk Management
Process Simplification
Knowledge Management
Automation and AI
Team Leadership

Benefits

Competitive Base Salary
Performance-Weighted Bonus
Education and Career Support
Employee Share Purchase Plan with Employer Matching
Health and Dental Coverage
Flexible Benefits Plan
Short-Term and Long-Term Disability Plans
Paid Volunteer Days
Paid Time Off
Wellness Days
Employee Discounts
Hybrid and Flexible Work Arrangements
Business Resource Groups

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
HR Service Delivery
HR Operations
HR Technology
ServiceNow
ServiceNow HRSD
SAP SuccessFactors
Enterprise Transformation
Operating Model Design
Technology Roadmap
Shared Services
Digital Product Management
Artificial Intelligence
Automation
Knowledge Management
Self-Service
Case Management
Service Standards
Service-Level Metrics
Data-Led Service Management
Change Management
Governance
Risk Management
Financial Services
CHRP
CHRL
Lean
Six Sigma
ITIL

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