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Director, Citizen Development & Employee Technology Experience Pod Owner
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IG Wealth Management

Director, Citizen Development & Employee Technology Experience Pod Owner

ON, Canada
Ontario, Canada, Canada

The expected annual base salary range for this role is $149,500 - $192,500 which is determined based on skills, knowledge and experience and geographic location. · Full-time

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Job details

Pay: The expected annual base salary range for this role is $149,500 - $192,500 which is determined based on skills, knowledge and experience and geographic location.
Job type: Full-time
Apply by: Dec 2, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

Division:  IGM Technology

Location:  Toronto/Winnipeg

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

Overall Job Purpose

The Director, Citizen Development & Employee Technology Experience Pod Owner is responsible for leading and advancing two connected enterprise capabilities: enabling employees to safely improve how work gets done through Microsoft Copilot, Power Automate and approved low-code/no-code capabilities; and reducing technology friction through stronger employee experiences, communications, onboarding, short-form learning, TechTalks and adoption programs.

This role shapes and delivers the pod strategy, roadmap, operating model, governance, prioritization and measurable outcomes. The Director balances speed, innovation and employee empowerment with security, privacy, risk, operational resilience and supportability, ensuring employee-led technology adoption remains practical, governed and sustainable.

Key Accountabilities

Lead the pod vision, strategy, roadmap and priorities for Citizen Development and Employee Technology Experience, ensuring alignment to enterprise objectives, portfolio priorities and measurable business outcomes.
Operate and launch and then continuously improve the Citizen Development operating model, including scope, intake, prioritization, decision rights, solution classification, lifecycle oversight, support model, escalation paths and value measurement.
Enable governed adoption of Microsoft Copilot, Power Automate and approved low-code/no-code capabilities, with clear boundaries between employee-led solutions and work requiring business-led or technology-led delivery.
Maintain practical guardrails for safe innovation, including solution registration, ownership, risk tiering, control gates, security review, privacy considerations and operational supportability.
Identify employee technology friction across corporate and advisor communities and sponsor practical improvements that improve productivity, adoption, service experience and confidence in technology.
Lead employee technology communications, TechTalks, digital learning content, short video learning, tech tips, onboarding support and awareness campaigns that make technology easier to understand and adopt.
Manage and refine the pod backlog, making informed trade-offs across value, risk, cost, capacity, quality, employee experience, technical sustainability and operational impact.
Coordinate agile planning, backlog refinement, sprint execution, reviews and retrospectives to maintain delivery discipline, transparency and momentum.
Provide day-to-day leadership, coaching and feedback to pod team members; partner with Product and Delivery Chapters on standards, capability development, staffing and best practices.
Build strong partnerships across business teams, Technology, Security, Risk, Privacy, Architecture, Service Management, enterprise platform teams and corporate support functions.
Communicate roadmaps, progress, risks, decisions, dependencies and performance clearly to stakeholders and senior leaders.
Track measures for adoption, employee experience, productivity, business value, cost, operational health, risk and supportability, and use insights to improve priorities and outcomes.

Qualifications

Bachelor’s degree in Business, Technology, Digital Transformation or a related field required; equivalent experience considered an asset
5–8 years of progressive experience in enterprise technology, digital workplace, product, automation, artificial intelligence, employee experience, service management or technology delivery
Experience supporting strategies, operating models, roadmaps, governance frameworks and measurable outcomes for enterprise technology capabilities
Knowledge of Microsoft 365, Microsoft Copilot, Power Platform, Power Automate and related enterprise technology environments
Strong understanding of governance, security, privacy, technology risk, operational resilience and support models in a regulated environment
Ability to translate emerging technology into practical employee and business value
Strong communication, influencing, stakeholder-management and decision-framing skills
Proven ability to lead multidisciplinary work, manage priorities and coordinate delivery across organizational boundaries
Collaborative, pragmatic, change-oriented and outcome-focused leadership style
Passion for improving employee technology experience, reducing friction and enabling safe, governed innovation

What Success Looks Like

Success means employees can confidently adopt technology and safely improve how work gets done; technology friction is visible and addressed; Citizen Development operates within clear boundaries and guardrails; and leaders have reliable visibility into adoption, employee experience, business value, cost, operational health and risk.

The expected annual base salary range for this role is $149,500 - $192,500 which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Benefits

COMPETITIVE COMPENSATION & RECOGNITION: competitive base salary, performance-weighted bonus, education/career support, option to join Employee Share Purchase Plan with employer matching component.
EMPLOYEE BENEFITS & INSURANCE: competitive health and dental coverage, flexible plan for you and your family and short-term & long-term disability plans.
RETIREMENT SAVINGS PROGRAMS: voluntary Defined Contribution Pension Plan
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Please apply before November 12 2026.

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More about this job

Responsibilities

Lead the strategy, roadmap, governance, operating model, and delivery priorities for Citizen Development and Employee Technology Experience, enabling safe adoption of Copilot, Power Automate, and approved low-code/no-code tools. Improve employee technology experiences through communications, learning, onboarding, and friction-reduction initiatives while managing the pod, stakeholder partnerships, risks, and measurable outcomes.

Requirements

Requires a bachelor’s degree in Business, Technology, Digital Transformation, or a related field, or equivalent experience, and 5–8 years of progressive experience in enterprise technology or a related discipline. Candidates should understand Microsoft 365, Copilot, Power Platform, governance, security, privacy, risk, and support models, and demonstrate strong leadership, communication, stakeholder-management, and delivery skills.

Skills

Citizen Development
Microsoft Copilot
Power Automate
Microsoft 365
Power Platform
Low-Code/No-Code Development
Technology Governance
Security and Privacy
Technology Risk Management
Employee Experience
Product Roadmapping
Agile Delivery
Stakeholder Management
Change Management
Communications
Team Leadership

Benefits

Performance-Weighted Bonus
Education and Career Support
Employee Share Purchase Plan with Employer Matching
Health and Dental Coverage
Short-Term and Long-Term Disability Plans
Paid Volunteer Days
Paid Time Off
Wellness Days
WorkPerks Discount Program
Hybrid and Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Microsoft Copilot
Power Platform
Power Automate
Low-Code/No-Code
Citizen Development
Employee Technology Experience
Digital Workplace
Artificial Intelligence
Enterprise Technology
Operating Model
Product Roadmap
Governance Framework
Solution Classification
Risk Tiering
Security Review
Privacy
Operational Resilience
Service Management
Agile Planning
Backlog Refinement
Sprint Execution
Technology Adoption
Employee Experience
Digital Learning
TechTalks
Stakeholder Management
Business Value Measurement
Financial Services
Change Management

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