Senior Business Process Analyst

Position Term:	Contract, Full Time (24 Months)
Level:	10
Salary:	$54.91 to $68.64/per hour
Location:	Head Office, Toronto

iGaming Ontario leads the Province of Ontario’s commercial internet gaming sector on behalf of the Province. Now in its third year, the market spans 49 regulated operators and over 80 gaming websites. Guided by its vision to Lead the World’s Best Gaming Market, iGaming Ontario is committed to building a safe, sustainable, and healthy market that puts player protection and responsible gaming at its core.

Are you all about innovation? Do you often find yourself challenging the status quo to develop new and efficient ways of working? Do you enjoy brainstorming ideas with your fellow team members to improve productivity and eliminate duplication? If you answered yes to these questions, we want to hear from you!

iGaming Ontario is hiring a Senior Business Process Analyst. Reporting to the Senior Manager, Program Delivery, the successful candidate will play a key role in advancing large-scale transformation initiatives. This role will lead the design and implementation of streamlined, standardized processes, support the rollout of new data capabilities and infrastructure, and partner across the organization to enhance operational efficiency, effectiveness, and scalability of core business functions.

In this role, the successful candidate will:

• Lead end-to-end business analysis and process transformation by defining future-state processes, capabilities, and measurable value outcomes.
• Partner with business stakeholders to co-create strategic requirements aligned to regulatory priorities, enterprise objectives, and data-driven decision-making.
• Drive delivery of complex transformation initiatives involving data integration, automation, and external partners.
• Identify and champion enterprise-wide opportunities for process standardization, optimization, and intelligent automation.
• Translate business needs into clear, testable requirements and lead validation activities (e.g., test strategy, test cases, UAT) to ensure successful solution outcomes.
• Lead stakeholder engagement, change management, and training efforts to enable adoption across impacted business units.

The successful candidate will have:

• University degree in Business Analysis, Data & Analytics, Business Administration, or a related discipline, or an equivalent combination of education and experience, with demonstrated ability to apply strategic and critical thinking in business transformation environments.
• 5+ years of experience as a Business Analyst (or in an equivalent role), preferably within digital environments with proven expertise in business process transformation, including process mapping, performance measurement, process optimization, and value realization.
• Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions.
• Strong analytical capabilities with experience translating complex data into actionable insights to drive evidence-based decision-making and regulatory outcomes.
• Advanced facilitation and stakeholder engagement skills, with the ability to lead cross-functional workshops, influence senior stakeholders, and drive alignment on transformation priorities.
• Strong project management foundation, including experience operating within Agile delivery models.
• Demonstrated ability to build and sustain effective relationships across business, risk, compliance, and technology stakeholders to enable enterprise change.
• Working knowledge of change management principles and experience supporting large-scale transformation adoption and behavioural change.
• Customer-centric mentality and ability to deal with high-level of ambiguity.
• Hands-on experience working on Anti-Money Laundering (AML) initiatives is an asset.
• Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) are considered an asset
• Technical background is considered an asset such as experience with BI tools (e.g., Power BI, SQL), familiarity with BPMN/BABOK methodologies.
• Lean Six Sigma (or equivalent) and knowledge of gaming, AML, or other regulated environments is considered an asset.

The posting for this position is for an existing vacancy.

The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

iGaming Ontario has implemented a full return to office, this position is expected to work in office 5 days a week. 

This position falls within the scope of a bargaining unit represented by the Ontario Public Service Employees Union (OPSEU). 

iGaming Ontario is an equal opportunity employer that encourages all qualified candidates to apply.

As an organization shaping the future of igaming in Ontario and beyond, our success is built on curiosity, open dialogue, and freedom of thought. We strive to foster a culture where every team member feels empowered to challenge assumptions, explore new ideas, and create opportunities for innovation in our sector. We invite you to share how your own unique background, expertise and ideas would enrich our team.

Disability related accommodation is available upon request during the recruitment process.