Senior Manager, Real Estate Operations

Location: Winnipeg Coporate Campus 

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role 

As a member of our Corporate Services, Real Estate & Facilities Management team at IGM, you will be joining a highly collaborative group with experience in and passion for delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights.

The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s corporate campuses and supported distribution-office portfolio. Reporting to the Director, Facility Management, the role converts approved strategies, service standards, budgets, and risk priorities into disciplined operational execution.

The role provides people leadership and daily resource coverage for the Facilities Operations team; sets priorities; balances workload; monitors individual and team performance; coaches employees; and acts as the primary operational backup to the Director. It leads resolution of escalated, high-priority facilities issues, oversees preventive maintenance execution, directs vendor and contractor coordination, and supports landlord and property-management escalations within delegated authority.

This highly visible position is responsible for establishing robust operating disciplines, leveraging data to enhance service delivery, delivering small-scale facilities projects, and collaborating across the organization to maintain safe, secure, resilient and service-ready workplaces.

The role works closely with Workplace Health and Safety, Security, Business Continuity, Finance, Procurement, Legal, Technology, landlords, and service providers to support safe, secure, resilient, and service-ready workplaces.

Key Responsibilities

Facilities Operations Leadership & Escalation Management 

• Lead day-to-day facilities operations across corporate campuses and supported distribution locations, maintaining safe, reliable, functional, and service-ready workplaces.
• Set operational priorities and coordinate resource coverage, work assignment, escalation, follow-up, and closure across the Facilities Operations team.
• Serve as the first level of escalation for the Senior Specialist, Facilities Operations team, ensuring issues are triaged, resolved, or escalated to the Director as appropriate.
• Lead resolution of escalated, high-priority or complex facilities issues affecting employees, business operations, service continuity, or workplace readiness.
• Act as the primary operational backup to the Director for significant facilities issues and senior-leader notifications within established escalation protocols. 

People Leadership, Performance & Capability Development 

• Lead, coach, and develop Facilities Operations employees; set clear expectations and manage individual and team performance.
• Align skills, resourcing, workload, and coverage to operational priorities and service requirements.
• Provide timely and balanced feedback; support cross-training, knowledge sharing, succession readiness, and career development. 

Service Standards, Policies, SOPs & Continuous Improvement 

• Develop, implement, maintain, and reinforce Facilities Operations processes, SOPs, workflows, service standards, escalation paths, and controls.
• Monitor adherence to maintenance, incident-reporting, service-delivery, documentation, and compliance processes.
• Identify and implement practical improvements to processes, service-delivery models, and operational workstreams. 

Vendor, Contractor, Landlord & Preventive Maintenance Oversight 

• Lead day-to-day vendor and contractor coordination and monitor performance against service levels, scope, quality, safety, cost, and completion requirements.
• Oversee preventive maintenance execution for critical assets and workplace environments and confirm deficiencies are tracked and resolved.
• Manage operational landlord and property-management interfaces and support escalations during Director absence or capacity constraints. 

Reporting, Performance Management & Stakeholder Communication 

• Lead operational KPI, work-order, incident, SLA, vendor, and regional/campus reporting; identify trends and communicate the operational story.
• Provide timely updates and recommendations to the Director, leadership, and stakeholders on service performance, risks, disruptions, priorities, and corrective actions.
• Use business insight and operational data to adjust priorities, improve stakeholder experience, and strengthen service outcomes. 

Facility Remediation, Small-Scale Projects, Risk & BCP Support 

• Support the Facilities Operations team in the delivery of small-scale facilities projects and directly lead assigned operational projects within the Facilities Management project program, ensuring clear scope, schedule, budget, stakeholder coordination, vendor execution, risk management, and closeout discipline.
• Support business-continuity and incident response by coordinating Facilities actions, resources, vendors, communications, and recovery follow-through.
• Identify facility-related operational risks, recommend mitigation, and track corrective actions to completion.
• Contribute operational inputs to facilities operating and capital budgets, forecasts, and plans under the Director’s accountability. 

Additional Requirements

• Provides visible onsite leadership through regular five-day-per-week office presence to support operational execution, stakeholder engagement, team development, workplace readiness, and the continued development of facilities management operational expertise.
• Lead daily Facilities Operations, provide visible people leadership and resource coverage, manage service delivery and escalations, oversee vendors and preventive maintenance, and support incident and business-continuity response.
• Occasional travel between Winnipeg, Toronto, Montréal, and supported distribution locations across Canada may be required.
• Ability to respond to urgent facilities issues, service disruptions, incidents, or business-continuity events outside regular business hours as required.
• Physical capability to conduct workplace walkthroughs and access building, mechanical, or service areas where appropriate and permitted.
• Ability to handle confidential, sensitive, urgent, and employee-impacting matters with discretion, professionalism, and sound judgement. 

Qualifications

Education 

• Required: Post-secondary education in Facilities Management, Building Operations, Engineering Technology, Property Management, Business Administration, or a related field, or an equivalent combination of education and progressive experience.
• Preferred: Degree or diploma in a relevant discipline. 

Experience

• Required: Minimum 8–10 years of progressive facilities, building operations, property management, or workplace-services experience, including significant multi-site operations and people-leadership responsibility. Demonstrated experience with escalations, preventive maintenance, vendors, landlords/property managers, operating controls, reporting, and budget support.
• Preferred: Experience in a regulated financial-services, wealth-management, professional-services, corporate-campus, or distributed leased-office environment. 

Certifications / Designations 

• Required: Not mandatory.
• Preferred: IFMA CFM/FMP, BOMI RPA/FMA/SMA, PMP, or equivalent designation. 

Job-specific Knowledge And Skills

• Required: Advanced knowledge of facilities operations, building systems, preventive maintenance, work-order/service-level management, vendor and contractor governance, landlord interfaces, operational risk, incident response, BCP support, SOP development, KPI reporting, expense control, and people leadership. Strong judgement, prioritization, negotiation, problem-solving, communication, and stakeholder-management capability. Proficiency with Microsoft 365 and experience with CAFM/IWMS, CMMS, ServiceNow, or similar tools.
• Preferred: Experience applying benchmarking, dashboards, continuous-improvement methods, portfolio reporting, and operational change leadership.

The expected annual base salary range for this role is $102,000- $141,500 which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Please apply before November 30 2026.