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Added 24 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 hour ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a pivotal role in shaping and delivering strategic initiatives that drive…
Added 1 hour ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
We are seeking a Senior Manager or Director, Indirect Tax to join our growing Tax practice in Toronto or Vancouver. This is a leadership role focused on indirect tax advisory, compliance,…
Added 1 hour ago
NB
Product Owner
National Bank of Canada
Montreal, QC
- Full-time
As a Director, Product Owner within the New Products & Activities team at National Bank of Canada, you will play a key role in driving strategic transformation initiatives across our…
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 12 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 13 hours ago
'
Global Lead, Digital Procurement
''
Toronto, ON
- Full-time
- Other
Reporting to the Director, Global Procurement COE, the Global Lead, Digital Procurement partners closely with the Global Procurement Leadership Team (GPLT), Digital Technology (IT), and…
Added 17 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 18 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 23 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You'll report to the Director, Operational Effectiveness & Communications, and work closely with the COO, senior leaders and teams across Marketing, Engineering, Core Admin and Client…
Added 1 day ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
…Institutional channels in North America, Asia and Europe. The Director, Retirement Strategy will help shape the growth and transformation agenda for the U.S. and Canada Retirement…
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 day ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Advise on promotions and job evaluation, including the quarterly Senior Director+ promotion calendar: leveling and evaluation requests, compensation analysis, and recommendations for review
Added 1 day ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Advise on promotions and job evaluation, including the quarterly Senior Director+ promotion calendar: leveling and evaluation requests, compensation analysis, and recommendations for review
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Director, Digital Experience is responsible for defining and continuously evolving the digital product and customer experience across Empire’s retail banner websites and digital…
Added 1 day ago
M
Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations…
Added 1 day ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
You'll report to the Director, Operational Effectiveness & Communications, and work closely with the COO, senior leaders and teams across Marketing, Engineering, Core Admin and Client…
Added 1 day ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 1 day ago
MU
Manager, Stewardship & Gift Documentation
McMaster University
Hamilton, ON
- Full-time
…operational, and reputational risks. In partnership with the Associate Director, Donor Relations, the Manager also leads the University's donor impact reporting program, overseeing the…
Added 1 day ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 1 day ago
EF
Executive Director - Disability and Community Services
Edenbridge Family Services Inc
Lethbridge, AB
- Temporary
We are seeking an Executive Director who brings strong business experience, effective people leadership and a thorough understanding of Alberta’s Persons with Developmental Disabilities…
Added 1 day ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Reporting: General Manager / Chief Operating Officer. The Director will be a senior member of the Club’s operating leadership team. Final reporting relationships and compensation will be…

IGM Financial Inc.

Senior Manager, Real Estate Operations

Toronto, ON, Canada

The expected annual base salary range for this role is $102,000- $141,500 which is determined based on skills, knowledge and experience and geographic location. · Full-time

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Job details

Pay: The expected annual base salary range for this role is $102,000- $141,500 which is determined based on skills, knowledge and experience and geographic location.
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Location: Winnipeg Coporate Campus

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role

As a member of our Corporate Services, Real Estate & Facilities Management team at IGM, you will be joining a highly collaborative group with experience in and passion for delivering innovative solutions for our clients, advisors, and employees using the latest technology and insights.

The Senior Manager, Facilities Operations is accountable for leading the day-to-day delivery, performance, and continuous improvement of Facilities Management operations across IGM’s corporate campuses and supported distribution-office portfolio. Reporting to the Director, Facility Management, the role converts approved strategies, service standards, budgets, and risk priorities into disciplined operational execution.

The role provides people leadership and daily resource coverage for the Facilities Operations team; sets priorities; balances workload; monitors individual and team performance; coaches employees; and acts as the primary operational backup to the Director. It leads resolution of escalated, high-priority facilities issues, oversees preventive maintenance execution, directs vendor and contractor coordination, and supports landlord and property-management escalations within delegated authority.

This highly visible position is responsible for establishing robust operating disciplines, leveraging data to enhance service delivery, delivering small-scale facilities projects, and collaborating across the organization to maintain safe, secure, resilient and service-ready workplaces.

The role works closely with Workplace Health and Safety, Security, Business Continuity, Finance, Procurement, Legal, Technology, landlords, and service providers to support safe, secure, resilient, and service-ready workplaces.

Key Responsibilities

Facilities Operations Leadership & Escalation Management

Lead day-to-day facilities operations across corporate campuses and supported distribution locations, maintaining safe, reliable, functional, and service-ready workplaces.
Set operational priorities and coordinate resource coverage, work assignment, escalation, follow-up, and closure across the Facilities Operations team.
Serve as the first level of escalation for the Senior Specialist, Facilities Operations team, ensuring issues are triaged, resolved, or escalated to the Director as appropriate.
Lead resolution of escalated, high-priority or complex facilities issues affecting employees, business operations, service continuity, or workplace readiness.
Act as the primary operational backup to the Director for significant facilities issues and senior-leader notifications within established escalation protocols.

People Leadership, Performance & Capability Development

Lead, coach, and develop Facilities Operations employees; set clear expectations and manage individual and team performance.
Align skills, resourcing, workload, and coverage to operational priorities and service requirements.
Provide timely and balanced feedback; support cross-training, knowledge sharing, succession readiness, and career development.

Service Standards, Policies, SOPs & Continuous Improvement

Develop, implement, maintain, and reinforce Facilities Operations processes, SOPs, workflows, service standards, escalation paths, and controls.
Monitor adherence to maintenance, incident-reporting, service-delivery, documentation, and compliance processes.
Identify and implement practical improvements to processes, service-delivery models, and operational workstreams.

Vendor, Contractor, Landlord & Preventive Maintenance Oversight

Lead day-to-day vendor and contractor coordination and monitor performance against service levels, scope, quality, safety, cost, and completion requirements.
Oversee preventive maintenance execution for critical assets and workplace environments and confirm deficiencies are tracked and resolved.
Manage operational landlord and property-management interfaces and support escalations during Director absence or capacity constraints.

Reporting, Performance Management & Stakeholder Communication

Lead operational KPI, work-order, incident, SLA, vendor, and regional/campus reporting; identify trends and communicate the operational story.
Provide timely updates and recommendations to the Director, leadership, and stakeholders on service performance, risks, disruptions, priorities, and corrective actions.
Use business insight and operational data to adjust priorities, improve stakeholder experience, and strengthen service outcomes.

Facility Remediation, Small-Scale Projects, Risk & BCP Support

Support the Facilities Operations team in the delivery of small-scale facilities projects and directly lead assigned operational projects within the Facilities Management project program, ensuring clear scope, schedule, budget, stakeholder coordination, vendor execution, risk management, and closeout discipline.
Support business-continuity and incident response by coordinating Facilities actions, resources, vendors, communications, and recovery follow-through.
Identify facility-related operational risks, recommend mitigation, and track corrective actions to completion.
Contribute operational inputs to facilities operating and capital budgets, forecasts, and plans under the Director’s accountability.

Additional Requirements

Provides visible onsite leadership through regular five-day-per-week office presence to support operational execution, stakeholder engagement, team development, workplace readiness, and the continued development of facilities management operational expertise.
Lead daily Facilities Operations, provide visible people leadership and resource coverage, manage service delivery and escalations, oversee vendors and preventive maintenance, and support incident and business-continuity response.
Occasional travel between Winnipeg, Toronto, Montréal, and supported distribution locations across Canada may be required.
Ability to respond to urgent facilities issues, service disruptions, incidents, or business-continuity events outside regular business hours as required.
Physical capability to conduct workplace walkthroughs and access building, mechanical, or service areas where appropriate and permitted.
Ability to handle confidential, sensitive, urgent, and employee-impacting matters with discretion, professionalism, and sound judgement.

Qualifications

Education

Required: Post-secondary education in Facilities Management, Building Operations, Engineering Technology, Property Management, Business Administration, or a related field, or an equivalent combination of education and progressive experience.
Preferred: Degree or diploma in a relevant discipline.

Experience

Required: Minimum 8–10 years of progressive facilities, building operations, property management, or workplace-services experience, including significant multi-site operations and people-leadership responsibility. Demonstrated experience with escalations, preventive maintenance, vendors, landlords/property managers, operating controls, reporting, and budget support.
Preferred: Experience in a regulated financial-services, wealth-management, professional-services, corporate-campus, or distributed leased-office environment.

Certifications / Designations

Required: Not mandatory.
Preferred: IFMA CFM/FMP, BOMI RPA/FMA/SMA, PMP, or equivalent designation.

Job-specific Knowledge And Skills

Required: Advanced knowledge of facilities operations, building systems, preventive maintenance, work-order/service-level management, vendor and contractor governance, landlord interfaces, operational risk, incident response, BCP support, SOP development, KPI reporting, expense control, and people leadership. Strong judgement, prioritization, negotiation, problem-solving, communication, and stakeholder-management capability. Proficiency with Microsoft 365 and experience with CAFM/IWMS, CMMS, ServiceNow, or similar tools.
Preferred: Experience applying benchmarking, dashboards, continuous-improvement methods, portfolio reporting, and operational change leadership.

The expected annual base salary range for this role is $102,000- $141,500 which is determined based on skills, knowledge and experience and geographic location. In addition to base salary, this role is eligible for annual short-term incentive, health and well-being benefits, retirement and savings plan, paid time off and career development.

Please apply before November 30 2026.

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More about this job

Responsibilities

Lead day-to-day facilities operations across corporate campuses and supported distribution locations, including team performance, escalations, preventive maintenance, vendors, and service standards. Oversee operational reporting, small-scale projects, risk mitigation, and facilities support for incidents and business continuity.

Requirements

Requires post-secondary education in a relevant field or equivalent education and experience, plus 8–10 years of progressive facilities or related experience with multi-site operations and people leadership. Candidates should have advanced facilities operations knowledge, strong judgment and stakeholder skills, and proficiency with Microsoft 365 and facilities management systems; relevant degrees and professional designations are preferred.

Skills

Facilities Operations
People Leadership
Multi-Site Operations
Preventive Maintenance
Vendor and Contractor Management
Landlord and Property Management
Escalation Management
Operational Risk Management
Incident Response
Business Continuity Planning
Standard Operating Procedures
KPI Reporting
Budget Support
Stakeholder Management
Continuous Improvement
Facilities Project Management

Benefits

Health and Well-Being Benefits
Retirement and Savings Plan
Paid Time Off
Career Development

Visa sponsorship

Not detected in the job text

Keywords

Facilities Management
Building Operations
Property Management
Workplace Services
Preventive Maintenance
Building Systems
Work-Order Management
Service-Level Management
Vendor Governance
Contractor Coordination
Landlord Interfaces
Operational Risk
Incident Response
Business Continuity Planning
Standard Operating Procedures
KPI Reporting
Expense Control
People Leadership
Microsoft 365
CAFM
IWMS
CMMS
ServiceNow
IFMA CFM
IFMA FMP
BOMI RPA
BOMI FMA
BOMI SMA
PMP
Operational Change Leadership

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