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IgniteTech

AI-DNA Content Moderation Technician

  • Canada

Full-time

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Job details

Job type
Full-time
Experience
At least 1 year of professional experience in a structured, tech-enabled role (e.g., content moderation, customer support, QA, BPO, community operations, or admin).
Posting language
English
Posted

Original job description

If you've been looking for a role where your AI skills meet real-world impact, this is where entry-level meets cutting-edge. Few roles at this level give you this much hands-on AI operations experience.

What you will be doing

  • Moderating content at scale using AI + human judgment: Reviewing, classifying, tagging, and actioning user-generated and AI-generated content (forums, blogs, knowledge bases, events, groups) against platform policies - with GenAI tools accelerating your decisions.
  • Keeping the content pipeline running smoothly: Organizing review queues, tracking submission timelines, flagging bottlenecks, and ensuring content moves efficiently from submission to publication across tools and teams.
  • Training the AI that trains itself: Annotating edge cases, labeling content for model training, validating AI-generated suggestions, and submitting structured feedback that directly improves auto-moderation accuracy over time.
  • Documenting everything that matters: Logging moderation actions, capturing ambiguous cases, and maintaining clear records that give your team and stakeholders full visibility into progress and decisions.

What you will NOT be doing

  • Mindlessly clicking "approve" or "reject" all day. You'll apply contextual judgment and use GenAI to work smarter - not just faster.
  • Working without structure or guidance. You'll have clear policies, documented procedures, and established workflows - no guessing what "good" looks like.
  • Handling escalations alone with no support. Edge cases and sensitive content are escalated through defined paths; you won't be left to make high-stakes calls in isolation.
  • Sitting in endless meetings or navigating corporate politics. This is a hands-on, execution-focused role where your output speaks for itself.
  • Being stuck in a dead-end moderation job. You'll gain real AI operations experience that opens doors in Trust & Safety, AI/ML ops, and content operations.

Responsibilities

  • Review and moderate incoming content (forums, blogs, knowledge bases, events, groups) using a combination of AI-assisted tools and manual review to ensure policy compliance.
  • Apply moderation actions - approve, remove, tag, reclassify, or escalate - consistently and accurately across all content types.
  • Organize and prioritize content queues; monitor content flow across review stages; resolve workflow delays proactively.
  • Communicate task status, blockers, and progress updates to internal teams and stakeholders.
  • Annotate and tag content according to defined schemas to generate clean, structured training data for AI systems.
  • Identify and document edge cases, false positives/negatives, and anomalies; submit actionable feedback to improve AI model performance.
  • Track recurring issues and contribute to the continuous improvement of moderation guidelines, tools, and automation systems.
  • Maintain detailed logs of all moderation actions, decisions, and escalations for audit and operational reporting.

Requirements

  • At least 1 year of professional experience in a structured, tech-enabled role (e.g., content moderation, customer support, QA, BPO, community operations, or admin).
  • Demonstrated hands-on experience using multiple GenAI tools (e.g., ChatGPT, Claude, Gemini) for tasks like classification, tagging, documentation, or automation - in professional, academic, or personal productivity contexts.
  • Strong attention to detail with the ability to make accurate, consistent decisions within defined guidelines over sustained periods.
  • Excellent English reading comprehension and written communication skills for reviewing diverse content and documenting actions clearly.
  • Comfort and emotional resilience when reviewing sensitive, disturbing, or challenging content in a professional manner.
  • Basic proficiency with web-based tools, dashboards, and structured workflows (e.g., moderation platforms, Smartsheet, ticketing systems).
  • Ability to follow detailed procedures precisely while exercising sound judgment on ambiguous cases.

Nice to Have

  • Experience with content annotation, data labeling, or AI/ML training data workflows.
  • Familiarity with Trust & Safety frameworks, community guidelines, or platform policy enforcement.
  • Prior experience moderating online communities (e.g., Discord, Reddit, forums - even as a volunteer or freelancer).
  • Exposure to rule-based automation, content flagging systems, or moderation dashboards.
  • Experience working in BPO or high-volume operations environments with SLA-driven workflows.
  • Basic understanding of how AI models are trained and how human feedback loops improve automation.

What you will learn

  • AI Operations in Practice: Gain daily, hands-on experience using GenAI tools in a production environment - building skills that are rapidly becoming essential across the tech industry.
  • Trust & Safety Expertise: Develop deep knowledge of content moderation frameworks, policy enforcement, and platform integrity - a fast-growing career field with increasing demand.
  • Human-in-the-Loop AI Training: Learn how your annotations, tags, and feedback directly shape AI model performance - understanding the full feedback loop from human judgment to machine learning improvement.
  • Scalable Operations Thinking: Build expertise in workflow management, queue optimization, and cross-functional coordination at scale.
  • Career Acceleration: Position yourself for advancement into senior moderation, Trust & Safety analysis, AI operations, or content operations leadership roles.
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More about this job

Responsibilities

Review, classify, tag, and take action on user- and AI-generated content using AI-assisted tools and human judgment, while managing review queues and escalating ambiguous or sensitive cases. Maintain detailed moderation records, annotate content for AI training, and provide structured feedback to improve moderation accuracy and workflows.

Requirements

Requires at least one year of experience in a structured, technology-enabled role and hands-on use of multiple generative AI tools. Candidates should have strong attention to detail, excellent English comprehension and writing, comfort reviewing sensitive content, and the ability to follow procedures while exercising judgment on ambiguous cases.

Skills

  • Content Moderation
  • Generative AI Tools
  • Content Classification
  • Content Annotation
  • Data Labeling
  • Policy Enforcement
  • Attention To Detail
  • English Reading Comprehension
  • Written Communication
  • Queue Management
  • Workflow Coordination
  • Quality Assurance
  • Structured Documentation
  • Trust And Safety
  • AI Model Feedback
  • Emotional Resilience

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support
  • Data & Analytics
  • Administrative

Keywords

  • Content Moderation
  • Generative AI
  • ChatGPT
  • Claude
  • Gemini
  • Trust And Safety
  • AI Operations
  • Human-In-The-Loop
  • Content Annotation
  • Data Labeling
  • Training Data
  • Model Feedback
  • Policy Enforcement
  • Community Guidelines
  • Queue Management
  • Workflow Optimization
  • Moderation Dashboards
  • Smartsheet
  • Ticketing Systems
  • Quality Assurance
  • BPO
  • Service-Level Agreements
  • False Positives
  • False Negatives
  • Audit Logs
  • Content Operations

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