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Added 3 mins ago
Capital market support engineer
Capgemini
Montreal, QC
Experience working closely with end users, resolving day-to-day operational issues, converting functional gaps into technical specifications, and planning development activities.
Added 3 mins ago
Part-Time Professor, Electrical Trade Practices
Georgian College
ON
Part-time
Located in Bracebridge, reporting to the Manager, School College Partnerships, the incumbent develops and delivers Electrical Trade Practices (ELEC1013) in the dual credit program.
Added 3 mins ago
Full Stack Software Engineer, Growth (Hybrid)
Homebase
Remote, Canada
$175,000 to $205,000 USD / year
Full-time · Remote
We’re looking for a Full Stack Senior Software Engineer 2 who’s passionate about building AI-powered, high-velocity systems that transform how our Growth, Sales, and Product teams operate.…
Added 17 mins ago
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 17 mins ago
Research Data Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…University Health Centre (RI-MUHC). The team specializes in the development of methods and tools supporting the documentation, harmonization and integration of data across epidemiological…
Added 17 mins ago
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 17 mins ago
Capital market support engineer
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Full-time
Experience working closely with end users, resolving day-to-day operational issues, converting functional gaps into technical specifications, and planning development activities.
Added 17 mins ago
Technical Trainer
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Added 18 mins ago
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Coursera
Canada
We are looking for a Senior Product Manager, Applied AI to own customer deployments from initial discovery and product scoping through delivery, adoption, and value realization.
Added 18 mins ago
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Added 33 mins ago
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Full-time
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Added 33 mins ago
The North Face: Supervisor - Toronto Premium Outlets
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Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 33 mins ago
The North Face: Supervisor - Toronto Premium Outlets
The North Face
Halton Hills, ON
$22.45 to $26.46 CAD / hour
Full-time
…merchandising, and store standards. In partnership with the Store Manager and Assistant Store Manager, you will help maximize store profitability, foster an inclusive team culture, and…
Added 33 mins ago
Business Systems Analysis Specialist
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Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 33 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
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Added 33 mins ago
Senior Manager, Enterprise Data Quality Management
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This leader owns the Data Content Manager blueprint framework, deviation-management process, certification cycles, data quality reporting, and control-testing program across the…
Added 47 mins ago
Planner/Scheduler
Worley
AB · Alberta, Canada
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 47 mins ago
Planner/Scheduler
Worley
AB · Edmonton, AB
Full-time
…work with minimum support from construction supervision in the development of Level 4 resource loaded schedule using 3D model, Engineering work packages, Drawings and estimating…
Added 47 mins ago
Manufacturing Engineering Manager / Supervisor
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The Manufacturing Engineering Manager is responsible for manufacturing and process engineering at the plant, and for the continuous improvement work that meets production, quality and…
Added 47 mins ago
Manufacturing Engineer
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Full-time
Work with product development engineers to bring new products into the manufacturing process.
Added 49 mins ago
Manager, Service & Support I
IGT, a Nevada Corporation
Moncton, NB
Responsible to ensure that the Software Requirements Specification document is complete and gets baselined (if applicable).
Added 49 mins ago
Art Manager
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Moncton, NB
…to play and make games, we’re searching for a talented Art Manager based in Moncton who is passionate about creating engaging, data-driven gaming…
Added 49 mins ago
Engineering Manager
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Moncton, NB
…and make games, we’re searching for a talented Engineering Manager based in Moncton who is passionate about creating engaging, data-driven gaming…
Added 1 hour ago
2600002567 - Physiotherapist
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Port Perry, ON
Internship
Under the direction of the Patient Care Manager, and working within a multi-disciplinary Acute Care inpatient team, the Physiotherapist is responsible for patient assessment and the…
Added 1 hour ago
SENIOR TECHNICAL SUPPORT MANAGER (AV)
Design Electronics
Niagara Falls, ON
Full-time
Reporting to the Service Manager, the Senior Technical Support Manager (AV) will play a pivotal role in ensuring our clients' integrated technology systems run smoothly and efficiently. You…

IGT, a Nevada Corporation

Manager, Service & Support I

Moncton, NB, E1H 2R6, Canada

Experience: 10-15 years of experience of a related role within a technology-driven environment.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Your growth matters.

At IGT, growth can mean taking on a new challenge, building new skills, or bringing your experience to a different part of our business. Explore opportunities to grow your career, broaden your impact, and continue helping us Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create Value.

Your next opportunity could be right here at IGT.

Responsibilities

Main point of contact for the customer to the Technology organization: gathers and channels all customer communication related to system support and evolution. Can communicate directly with the customer or indirectly via Sales organization.
1. Gathers information about problems, issues and incidents. Coordinates system recovery and fixing (both short and long term activities)
2. Gathers customer requirements and channels for future evaluation and implementation
3. Communicates to customer and Sales organization any technology related developments with impact on the customer activities, in particular communicates Global issues
4. Cooperates with the customer and Sales organization in scheduling of planned activities of technology teams
5. Provides estimates and schedules for planned work to the customer and sales organization.
Main point of contact and coordination with support groups (QA, Infrastructure, Ops support, IT):
1. Responsible for channeling customer requirements to support organizations
2. Responsible for assuring involvement of proper support resources in planned and ad hoc activities
3. Responsible for internal communication and information flow to support organizations.
Budgets management, reporting and financial tracking responsibilities:
1. Overall forecasting of technology effort and spending related to site services/support
2. Responsible to ensure that the status report is accurate on the IGT tools (i.e. PPM)
3. Attending status meeting with Customer/Sales Organization.
4. Creation or supervision of PAF (Project Approval Form) paperwork and entering the appropriate numbers based on the estimation processes.
5. Approves the contents of budgets and seeks management approval for the funding.
6. Review actuals and ensure that any issues between actuals vs. budget are managed. This would include reporting any issues and coordinating new estimates, if necessary.
Management of deliveries:
1. Responsible for delivery scope definition and agreement with the customer/Sales organization
2. Responsible for kicking off estimating and scheduling of deliveries. Review and approval of estimates.
3. Work with components/disciplines managers to assure proper staffing.
4. Responsible to ensure that the Software Requirements Specification document is complete and gets baselined (if applicable).
5. Responsible for projects/batches oversight.
6. Seek and obtain customer approval for releases. Responsible for any documentation required by the customer or the IGT data centers.
Incident management:
1. Responsible for organization of hotline support for the site and assuring proper coverage (cooperation with component leads).
2. Coordinate daily issues to resolution and ensure that the team understands priorities.
3. Responsible that the Technical Data Package is kept up to date. The goal is to ensure that it is up to date for every batch.
4. Responsible for prompt reporting to upper management of production issues and their resolution.

Qualifications:

- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- 10-15 years of experience of a related role within a technology-driven environment.
- Proven ability to gather, analyze, and document complex business and technical requirements with a high level of accuracy and attention to detail.
- Experience translating business and technical requirements into actionable deliverables for cross-functional teams.
- Experience using tools such as Jira and Salesforce.
- Excellent organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
- PMP certification is preferred but not required.

Keep growing. Keep making an impact.

Our greatest competitive advantage is our people - and every new opportunity is a chance to bring your experience, curiosity, and perspective to a new challenge. Take ownership of your growth, explore what's possible, and help us shape what's next at IGT.

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The manager serves as the primary point of contact for customers, coordinating system support, evolution, and incident resolution. They are also responsible for managing budgets, project deliveries, and ensuring effective communication between technical teams and stakeholders.

Requirements

Candidates must hold a bachelor's degree in Business, IT, or Computer Science and possess 10-15 years of experience in a technology-driven environment. Strong analytical skills, proficiency in Jira and Salesforce, and the ability to manage complex technical requirements are essential.

Skills

Project Management
System Support
Budget Management
Financial Tracking
Incident Management
Requirements Gathering
Technical Documentation
Jira
Salesforce
Stakeholder Communication
Cross-functional Leadership
PMP Certification
Business Analysis
Technical Coordination

Visa sponsorship

Not detected in the job text

Keywords

Technology
Service Management
Support
System Recovery
PPM
PAF
Technical Data Package
Hotline Support
QA
Infrastructure
Operations Support
Forecasting
Project Oversight
Business Requirements
Technical Requirements
Cross-functional Teams
PMP
Jira
Salesforce
Budgeting
Reporting
Stakeholder Management
Incident Resolution
Release Management

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