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Added 8 mins ago
EB
AV & Event Production Engineer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Lead or participate in post-event reviews, capture lessons learned, and recommend improvements to event production standards, room technology, resiliency, and user experience.
Added 19 mins ago
S
New Business Development
Synechron
Mississauga, ON
- Full-time
…Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development…
Added 19 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 19 mins ago
TC
Java Tech Lead
Tata Consultancy Services
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…scalability, reliability, security, maintainability, and performance. Lead technical discussions, code reviews, and performance optimization activities. Participate in application…
Added 19 mins ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 19 mins ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 21 mins ago
CO
Community Planning and Policy Analyst
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead the development of an early years service system plan for the City of Greater Sudbury (City) which takes into account the needs of specific subgroups (e.g. geographic areas,…
Added 21 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 21 mins ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 21 mins ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 21 mins ago
S
Data Platform Engineer
Shift4
Toronto, ON
- Full-time
Own pipeline reliability: define SLOs for freshness and lag, build alerting and dashboards, lead incident response and root-cause analysis for pipeline failures
Added 21 mins ago
C
Senior Manager, Cyber Enablement-EN
CAE
Montreal, QC
- Full-time
Promote secure-by-design practices and ensure cybersecurity requirements are considered early in product and software development initiatives.
Added 23 mins ago
UO
Safety Planning Specialist
University of British Columbia
Vancouver, BC · UBCV | UBC Bookstore / NCE (BOOK)
- $6,949.92 to $9,992.5 CAD / month
- Full-time
Lead and document sensitive interviews with affected persons, persons of concern, witnesses, and collateral contacts using trauma-informed and inclusive practices. Provide guidance on…
Added 23 mins ago
T
Trade Compliance Officer
Thales
Ottawa, ON
- Full-time
…coordinate investigations with the relevant functions; and lead the development, implementation, and closure of corrective and preventive…
Added 23 mins ago
T
Sr. Business Systems Analyst I
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 23 mins ago
M
Coordonnateur(trice) des Affaires médicales – Innovation et Capacités / Medical Affairs Coordinator – Innovations & Capabilities
MSD
Kirkland, QC
- Full-time
Added 23 mins ago
SP
Technical Lead, Enterprise Applications
Spark Power
Remote, Canada
- $105,000 to $120,000 CAD / year
- Other
- Remote
Spark Power, a trusted partner in energy in North America, are looking for a Technical Lead, Enterprise Applications to join our team. Enterprise Applications provides oversight of the…
Added 23 mins ago
Line Producer - EA SPORTS™ FC
Electronic Arts
Vancouver, BC
As the Line Producer for the FC Companion App in EA SPORTS FC, you will direct and lead a team responsible for delivering a cross-platform mobile product that reaches and engages millions…
Added 23 mins ago
A
Senior Application Development Specialist
AESO
Calgary, AB · KPMG Tower
- Full-time
Lead the evaluation and responsible adoption of artificial intelligence-assisted development and emerging software delivery capabilities.
Added 23 mins ago
M
Lead Data Scientist
Mastercard
Toronto, ON
- Full-time
Lead the design, development, validation, and implementation of advanced analytical solutions, predictive models, and machine learning algorithms using large-scale payment, fraud, merchant,…
Added 23 mins ago
Business Development Manager
RigUp
Calgary, AB
RigUp is the source-to-pay solution built for energy. By combining purpose-built software with expert teams, we empower the world’s leading energy companies and their suppliers to work…
Added 35 mins ago
C
Data Engineering Expert
Co-operators
Guelph, ON · Toronto, ON · Mississauga, ON · Burlington, ON
- Full-time
Lead the build of Data Pipelines templates: Lead a team of engineers in building robust data pipeline templates to automate the future development of data pipelines according to medallion…
Added 35 mins ago
Techincal Lead
Capgemini
Mississauga, ON
We are hiring a Technical Lead with 10+ years of experience in full-stack development, specializing in TypeScript, Node.js, React, and AWS Serverless technologies. The role involves leading…
Added 38 mins ago
H
Account Executive, Enterprise
Harvey
Remote, Canada
- $318,800 to $403,200 CAD / year
- Full-time
- Remote
Minimum 5 years of experience in enterprise B2B SaaS sales, with a proven track record of selling complex software solutions to enterprise clients and the ability to successfully execute on…
Added 38 mins ago
VC
Administrative Assistant 1
Vancouver Coastal Health
Vancouver, BC
- $25.27 to $33.17 CAD / hour
- Full-time
Must have advanced word processing, spreadsheet, presentation, desktop publishing, and database software skills and the ability to type a minimum of 60 w.p.m.

Closed listing

IGT, a Nevada Corporation

Manager, Service & Support I

Moncton, NB, E1H 2R6, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: 10-15 years of experience of a related role within a technology-driven environment.
Posting language: English
Posted: Sep 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Your growth matters.

At IGT, growth can mean taking on a new challenge, building new skills, or bringing your experience to a different part of our business. Explore opportunities to grow your career, broaden your impact, and continue helping us Innovate with Purpose, Compete Intensely & Win, Lead with Heart, Make It Matter, and Create Value.

Your next opportunity could be right here at IGT.

Responsibilities

Main point of contact for the customer to the Technology organization: gathers and channels all customer communication related to system support and evolution. Can communicate directly with the customer or indirectly via Sales organization.
1. Gathers information about problems, issues and incidents. Coordinates system recovery and fixing (both short and long term activities)
2. Gathers customer requirements and channels for future evaluation and implementation
3. Communicates to customer and Sales organization any technology related developments with impact on the customer activities, in particular communicates Global issues
4. Cooperates with the customer and Sales organization in scheduling of planned activities of technology teams
5. Provides estimates and schedules for planned work to the customer and sales organization.
Main point of contact and coordination with support groups (QA, Infrastructure, Ops support, IT):
1. Responsible for channeling customer requirements to support organizations
2. Responsible for assuring involvement of proper support resources in planned and ad hoc activities
3. Responsible for internal communication and information flow to support organizations.
Budgets management, reporting and financial tracking responsibilities:
1. Overall forecasting of technology effort and spending related to site services/support
2. Responsible to ensure that the status report is accurate on the IGT tools (i.e. PPM)
3. Attending status meeting with Customer/Sales Organization.
4. Creation or supervision of PAF (Project Approval Form) paperwork and entering the appropriate numbers based on the estimation processes.
5. Approves the contents of budgets and seeks management approval for the funding.
6. Review actuals and ensure that any issues between actuals vs. budget are managed. This would include reporting any issues and coordinating new estimates, if necessary.
Management of deliveries:
1. Responsible for delivery scope definition and agreement with the customer/Sales organization
2. Responsible for kicking off estimating and scheduling of deliveries. Review and approval of estimates.
3. Work with components/disciplines managers to assure proper staffing.
4. Responsible to ensure that the Software Requirements Specification document is complete and gets baselined (if applicable).
5. Responsible for projects/batches oversight.
6. Seek and obtain customer approval for releases. Responsible for any documentation required by the customer or the IGT data centers.
Incident management:
1. Responsible for organization of hotline support for the site and assuring proper coverage (cooperation with component leads).
2. Coordinate daily issues to resolution and ensure that the team understands priorities.
3. Responsible that the Technical Data Package is kept up to date. The goal is to ensure that it is up to date for every batch.
4. Responsible for prompt reporting to upper management of production issues and their resolution.

Qualifications:

- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.
- 10-15 years of experience of a related role within a technology-driven environment.
- Proven ability to gather, analyze, and document complex business and technical requirements with a high level of accuracy and attention to detail.
- Experience translating business and technical requirements into actionable deliverables for cross-functional teams.
- Experience using tools such as Jira and Salesforce.
- Excellent organizational, analytical, and problem-solving skills, with the ability to manage multiple priorities and deadlines.
- PMP certification is preferred but not required.

Keep growing. Keep making an impact.

Our greatest competitive advantage is our people - and every new opportunity is a chance to bring your experience, curiosity, and perspective to a new challenge. Take ownership of your growth, explore what's possible, and help us shape what's next at IGT.

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

About employer

More about this job

Responsibilities

The manager serves as the primary point of contact for customers, coordinating system support, evolution, and incident resolution. They are also responsible for managing budgets, project deliveries, and ensuring effective communication between technical teams and stakeholders.

Requirements

Candidates must hold a bachelor's degree in Business, IT, or Computer Science and possess 10-15 years of experience in a technology-driven environment. Strong analytical skills, proficiency in Jira and Salesforce, and the ability to manage complex technical requirements are essential.

Skills

Project Management
System Support
Budget Management
Financial Tracking
Incident Management
Requirements Gathering
Technical Documentation
Jira
Salesforce
Stakeholder Communication
Cross-functional Leadership
PMP Certification
Business Analysis
Technical Coordination

Visa sponsorship

Not detected in the job text

Keywords

Technology
Service Management
Support
System Recovery
PPM
PAF
Technical Data Package
Hotline Support
QA
Infrastructure
Operations Support
Forecasting
Project Oversight
Business Requirements
Technical Requirements
Cross-functional Teams
PMP
Jira
Salesforce
Budgeting
Reporting
Stakeholder Management
Incident Resolution
Release Management

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