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Added 11 mins ago
SL
Prospr Advisor - Core
Sun Life
Toronto, ON · Sun Life Toronto One York
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 11 mins ago
Manager in Training
Northland Properties
Revelstoke, BC
Our Managers understand the meaning of true Customer Service, they are professional, team-oriented, possess good work ethics and are extremely results driven. They have no hesitation in:
Added 11 mins ago
Seasonal Associate - Famous Footwear
Caleres
ON · NIAGARA ON THE L, ON
As a Famous Footwear Seasonal Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 11 mins ago
C
Senior Branch Administrator, Wood Gundy-Bilingual
CIBC
Quebec, QC
- Full-time
Sales Support & Customer Service – Assist Branch Manager to perform Investment Advisor duties such as taking buy/sell orders of T-Bills, Corporate Paper, Bankers Acceptances, Mutual Funds,…
Added 11 mins ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
…the future while remaining small enough that talented people can have a meaningful influence on where we're…
Added 11 mins ago
FC
Group, Administrator III
First Canadian Financial Group
Edmonton, AB
- Full-time
Effectively uses a Customer Relationship Management system to track and respond to written and telephone inquiries from plan administrators and clients within established service standards.
Added 11 mins ago
RS
Product Owner
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
Location: 530 8th AVENUE SW Calgary Alberta, CAN, T2P 3S8 - Hybrid, 3 to 4 days per week in office, 1-2 days per week from home. Candidates must be located in either Calgary AB or Edmonton…
Added 11 mins ago
SR
Heavy Duty Mechanic
Sunbelt Rentals, Inc.
Fort Saskatchewan, AB
- $40 to $45 CAD / hour
- Full-time
Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to…
Added 11 mins ago
TH
Merchandising Associate - Part Time (RIchmond Hill North)
The Home Depot Canada
Richmond Hill, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 11 mins ago
PA
Part-Time Front Desk Administrator (Precision Honda)
Performance Auto Group
Mississauga, ON
- Part-time
Great Experience: Every customer is entitled to a great experience
Added 11 mins ago
TH
Merchandising Associate Part Time (BRADFORD)
The Home Depot Canada
Bradford, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 11 mins ago
TH
Kitchen & Bath Sales Associate - Part Time (Dartmouth)
The Home Depot Canada
Dartmouth, NS
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 11 mins ago
FT
Territory Sales Manager
Footage Tools Inc.
Vaughan, ON
- Full-time
…performance metrics. Maintain accurate and up-to-date records of customer interactions, sales activities, and deals in the CRM system;…
Added 11 mins ago
TH
Overnight Freight Associate Part Time (KINGSTON)
The Home Depot Canada
Kingston, ON
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 11 mins ago
TH
Order Picker Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 11 mins ago
TH
Tool Rental Sales Part Time - LONDON N
The Home Depot Canada
London, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 11 mins ago
W
SMB Account Executive
Wagepoint
Remote, Canada
- $70,000 to $110,000 CAD / year
- Full-time
- Remote
…B2B sales campaigns. You will report directly to our Sales…
Added 12 mins ago
A
Entry Level Sales Trainee
Aerotek
Langley (District), BC · Langley, BC
- Full-time
1-3 years of experience in customer service, leadership, and/or sales (to include sales major/clubs/internships)
Added 26 mins ago
TT
Assistant Store Manager Winners - Trinity Crossing
The TJX Companies, Inc.
Orleans, ON
- Full-time
…including merchandising, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving, with a strong focus on minimizing shrink and…
Added 26 mins ago
CA
Coordinator, Information Management
CANADIAN AIR TRANSPORT SECURITY AUTHORITY
Ottawa, ON
- Temporary
Strong interpersonal communication skills with a customer service focus.
Added 26 mins ago
H
Functional Specialist , SAP - MM & SCS
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Engage with managed service partner’s delivery manager to ensure quality of service (QoS) for the Operations team.
Added 26 mins ago
TM
Leasing Agent
Tribe Management inc
Toronto, ON
- $50,000 to $55,000 CAD / year
- Full-time
…property types providing tenants and landlords with superior service and outstanding value. DMS was ranked Canada's 2nd largest apartment manager in Canada in May 2018 by Canadian Apartment…
Added 26 mins ago
Territory Sales Manager, North SoCal
Q'apel Medical
Canada
Q’Apel Medical is looking for an Territory Sales Manager (TSM) who can leverage our early success and existing relationships to establish the company as a leader in the neurovascular…
Added 26 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
NS
- Part-time
Job Profile: Uniformed Asset Protection Personnel (Customer Service)
Added 26 mins ago
LC
Uniformed Asset Protection Personnel
Loblaw Companies Limited
Halifax, NS
- Part-time
Job Profile: Uniformed Asset Protection Personnel (Customer Service)

IHG

Full-Time Front Office Manager

225 Front Street West, Toronto, ON, M5V 2X3, Canada

Salary Range: $82,000-$87,000 · Full-time

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Job details

Pay: Salary Range: $82,000-$87,000
Job type: Full-time
Apply by: Jan 15, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.

WHAT WE NEED FROM YOU

EDUCATION:

Bachelor’s degree in Hotel Management/Business Administration.

EXPERIENCE:

Three (3) years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $82,000-$87,000

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More about this job

Responsibilities

Manage daily front office operations, including guest registration, concierge services, and reservations to ensure guest satisfaction and profitability. Supervise and train staff while enforcing brand standards and departmental goals.

Requirements

Requires a Bachelor's degree in Hotel Management or Business Administration and at least three years of front office or guest service management experience. Must be fluent in English and possess strong leadership, communication, and financial management skills.

Skills

Front office management
Guest services
Staff scheduling
Budgeting
Service recovery
Conflict resolution
Training and development
Cash handling
Security procedures
Revenue management
Communication skills
Problem solving
Organizational skills
Hospitality management
Leadership

Benefits

Competitive salary
Tailored support for career growth
Global hospitality company opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Guest Satisfaction
Hotel Operations
Staff Management
Budgeting
Revenue Generation
Service Standards
Front Desk
Concierge
PBX
Emergency Procedures
Financial Planning
Team Leadership
InterContinental Hotels
IHG
Toronto
Guest Registration
Business Center
Staff Training
Performance Management
Customer Service
Operational Efficiency
Brand Standards
Scheduling

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