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Added 6 mins ago
CI
Senior Maintenance Technician
Curaleaf International
Brampton, ON
- Full-time
…systems, and critical equipment. Reporting to the Facilities Manager, you will serve as a senior technical resource - independently diagnosing and resolving complex mechanical, electrical,…
Added 6 mins ago
CI
Manufacturing Technician
Curaleaf International
Brampton, ON
- $50,000 CAD / year
- Full-time
Reporting to the Operations Manager, the Manufacturing Technician performs assigned daily duties for GMP post-harvest manufacturing operations. Focused on regulated, high-quality cannabis…
Added 6 mins ago
Management and Sales Trainee
Sherwin-Williams
Mississauga, ON
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 6 mins ago
Management and Sales Trainee
Sherwin-Williams
Burlington, ON
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 6 mins ago
SF
Quality Assurance Technician (2 Month Contract)
Sunrise Farms
Winnipeg, MB
- Contract
Perform other duties as assigned by the Quality Assurance Manager
Added 6 mins ago
B&
Health, Safety & Environment (HSE) Advisor
Black & McDonald Limited
Calgary, AB
- Full-time
This is an intermediate HSE role and will report directly to the Provincial Health, Safety & Environmental Manager based out of Calgary. As the HSE Advisor in the Calgary office, you will…
Added 20 mins ago
AB
Oracle ERP Compliance & Security Specialist (hybrid in Ottawa or Montreal or Toronto)
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- Contract
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Added 20 mins ago
KS
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This is a strategic business and content leadership role - not a project manager or developer position. You’ll help determine what content and functionality should be retained, improved,…
Added 20 mins ago
CM
Market Risk Manager
CIBC Mellon
Toronto, ON
- Full-time
…Mellon from credit, market, and liquidity risks. The Market Risk Manager is responsible for reviewing and challenging the risk analytics and strategies developed by first line business…
Added 20 mins ago
CH
Deafblind Intervenor – Belleville
Canadian Hearing Services
Kingston, ON
- Full-time
Canadian Hearing Services (CHS) has an opening for an Intervenor role servicing the Belleville area. Reporting to the Manager, Deafblind Intervening Services, the Intervenor will act as a…
Added 20 mins ago
C
Operations Assistant - EXCEL - Bank/Finance
Collabera
Toronto, ON
- $20 to $22 CAD / hour
- Contract
Note: Advanced Excel skills and financial services experience are mandatory. The manager will reject profiles that do not have both.
Added 20 mins ago
K
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Toronto, ON
- Full-time
Assist the Department Manager/General Manager in developing strategies and plans to respond to customers’ problems.
Added 20 mins ago
ZS
Program Manager
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 20 mins ago
TR
Social Media Manager
Thomson Reuters
Toronto, ON
- $37 to $42 CAD / hour
- Contract
We're looking for a Social Media Manager to lead end-to-end social campaigns and flagship moments for Thomson Reuters across X, Facebook, YouTube, LinkedIn, Instagram and TikTok.
Added 20 mins ago
LA
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Reporting to the Senior Manager Finance Data & Systems Governance, Risk, Compliance & Enablement, this role is responsible for escalating relevant issues to operational and working teams as…
Added 20 mins ago
GC
Property Manager
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Toronto, ON · North York, ON
- Full-time
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Added 20 mins ago
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Most underwriting decisions are reviewed by an Underwriter or Manager.
Added 20 mins ago
LA
Oracle ERP Compliance & Security Specialist
LGS, an IBM Company
Ottawa, ON
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Reporting to the Senior Manager Finance Data & Systems Governance, Risk, Compliance & Enablement, this role is responsible for escalating relevant issues to operational and working teams as…
Added 20 mins ago
K
Senior Website Transformation Strategist
Kelly
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
This is a business-side digital leadership role - not a project manager or developer position. You’ll work alongside established project managers, developers, IT teams, an external agency,…
Added 20 mins ago
FD
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- Temporary
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Added 21 mins ago
Project Lead - Nuclear Services
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Added 21 mins ago
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Registered Nurse (N2) - Obstetrics, Gynecology and Neonatology Resource Team
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Under the general supervision of the Manager Health Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface Hospital, the Registered…
Added 21 mins ago
SENIOR FINANCIAL ANALYST
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To provide financial expertise to the associated Units within the Division. Reporting to the Manager, the Senior Financial Analyst is responsible for providing strategic financial analysis,…
Added 21 mins ago
Senior Manager, Marketing Management
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Bell Media is seeking a highly motivated and experienced Senior Manager of Partnerships and Distribution to join our Direct-to-Consumer (DTC) team. This is a high-visibility, high-impact…

IHG

Full-Time Front Office Manager

225 Front Street West, Toronto, ON, M5V 2X3, Canada

Salary Range: $82,000-$87,000 · Full-time

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Job details

Pay: Salary Range: $82,000-$87,000
Job type: Full-time
Apply by: Jan 15, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.

WHAT WE NEED FROM YOU

EDUCATION:

Bachelor’s degree in Hotel Management/Business Administration.

EXPERIENCE:

Three (3) years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $82,000-$87,000

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More about this job

Responsibilities

Manage daily front office operations, including guest registration, concierge services, and reservations to ensure guest satisfaction and profitability. Supervise and train staff while enforcing brand standards and departmental goals.

Requirements

Requires a Bachelor's degree in Hotel Management or Business Administration and at least three years of front office or guest service management experience. Must be fluent in English and possess strong leadership, communication, and financial management skills.

Skills

Front office management
Guest services
Staff scheduling
Budgeting
Service recovery
Conflict resolution
Training and development
Cash handling
Security procedures
Revenue management
Communication skills
Problem solving
Organizational skills
Hospitality management
Leadership

Benefits

Competitive salary
Tailored support for career growth
Global hospitality company opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Guest Satisfaction
Hotel Operations
Staff Management
Budgeting
Revenue Generation
Service Standards
Front Desk
Concierge
PBX
Emergency Procedures
Financial Planning
Team Leadership
InterContinental Hotels
IHG
Toronto
Guest Registration
Business Center
Staff Training
Performance Management
Customer Service
Operational Efficiency
Brand Standards
Scheduling

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