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Added 14 mins ago
ZF
Territory Sales Manager – Ottawa and Quebec
Zwiesel Fortessa Americas LLC
Quebec, QC
- $50,000 to $60,000 CAD / year
- Full-time
The Territory Sales Manager is responsible for driving revenue growth and retaining key accounts within their assigned territory. This role serves as the primary point of contact for…
Added 14 mins ago
D
Senior System Engineer
Danaher
Concord, ON
- Full-time
The position reports to the System Engineering Manager and is part of the Product Development team located in Concord, Ontario. This is an on-site role.
Added 28 mins ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 28 mins ago
LM
Dermatologist
Lacroix Médecine Privée
Dollard-Des Ormeaux, QC
- Full-time
Experts in human resources, medical recruitment, information technology, legal affairs, marketing, finance, and Customer service
Added 28 mins ago
IG
Senior Product Engineer
Insight Global
Burlington, ON
- $110,000 to $125,000 CAD / year
- Full-time
…Design, Test, Validation, Quality, Reliability, Applications, Marketing, and Operations…
Added 28 mins ago
WC
On-Site Solutions Associate - Canada
White Cap Canada
Brampton, ON
- Full-time
Maintains itinerary/site visit log, tracks visits/services, and identifies patterns. Reviews with manager weekly to discuss metrics and deliverables.
Added 28 mins ago
F
Operations Manager
Flyover
Vancouver, BC
- $75,000 CAD / year
- Full-time
Flyover is looking for an Operations Manager to join our team. The focus of this role is to oversee the location’s day-to-day operations, ensure efficiency, optimize processes, manage…
Added 28 mins ago
BV
Project Manager - Environmental Laboratory
Bureau Veritas
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Added 28 mins ago
DL
ARCHITECTURAL REP II - CANADA
Dal-Tile LLC
Concord, ON
- $69,000 to $86,000 CAD / year
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…unspecified projects. They will develop and implement an approved marketing plan which will meet both personal and business…
Added 28 mins ago
M
Business Development Representative
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- Full-time
Collaborate closely with the marketing team to optimize lead generation strategies and align messaging with ongoing campaigns.
Added 28 mins ago
Accounts Receivable Manager
Northland Properties
Vancouver, BC
Northland Properties is seeking an experienced and results-driven Accounts Receivable Manager to lead our Accounts Receivable function and strengthen the processes, controls, and reporting…
Added 28 mins ago
SD
Gérant(e) Beauté, rémunéré(e) à l’heure temps plein Quarts de travail flexibles Embauche feu vert
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- Full-time
Promouvoir les produits par l’intermédiaire du marketing et encourager l’utilisation du programme PC Optimum.
Added 28 mins ago
A
Advisor, Internal Communications - Temporary contract
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Assisting the Manager in composing, editing and proofreading communications submitted for review by various departments.
Added 44 mins ago
CK
Advertising Executive
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- Full-time
Zoom training with our dedicated sales trainer. On-going training & support from team members and General Manager.
Added 58 mins ago
ML
Business Development Manager
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Calgary, AB
- Full-time
Completion of a post-secondary program in a relevant field, such as Business Administration, Communications, Economics, Marketing, or Logistics. Additional education or certification in…
Added 58 mins ago
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Project Manager
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- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking an experienced and dedicated Project Manager to join our team in our Grand Prairie office. In this role you…
Added 58 mins ago
MR
Merchandiser (Moncton West, NB)
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Step 2: Shortlisted candidates participate in a phone or virtual interview with the Hiring Manager.
Added 58 mins ago
LM
Head of Digital Performance
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Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 58 mins ago
EI
Product Specialist (QC) - 12 month contract
Echelon Insurance
Quebec, QC
- Contract
Conduct sales, marketing, product health monitoring, financial reporting and analysis on an ongoing basis and provide results to Product Manager, Insurer(s) and key stakeholders
Added 1 hour ago
KD
Territory Sales Representative
Keurig Dr Pepper Canada
Winnipeg, MB
- $67,800 to $77,000 CAD / year
- Full-time
…province of Manitoba. Reporting into the Western Regional Sales Manager, the TSR is accountable for driving distribution and display of KDP products, the execution of all in-store plans,…
Added 1 hour ago
TS
Vendor Business Manager, HPI Personal Systems and Services | Gestionnaire des affaires partenaires, systèmes personnels et services HPI
TD SYNNEX Canada ULC
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- $61,000 to $78,000 CAD / year
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As a Vendor Business Manager (VBM) supporting HP Inc. (HPI) Personal Systems & Services, you will play a key role in driving business growth, profitability and strategic vendor…
Added 1 hour ago
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Commercial Sales Training Manager
''
Toronto, ON
- Full-time
The Commercial Training Manager is part of the Foodservice commercial organization and reports to the Senior Director, Strategy & Execution – Foodservice. This role partners closely with…
Added 1 hour ago
JS
District Manager
JD Sports Canada
Montreal, QC
- Full-time
…de la présentation visuelle, des opérations d’entrepôt, du marketing, du commerce omnicanal, des finances, de l’immobilier et des ressources…
Added 1 hour ago
K
Account Manager - Branded Environments
Kubik
Mississauga, ON
- Full-time
As an Account Manager, you’ll be the trusted partner guiding clients through every stage of their project journey. You’ll nurture relationships, anticipate needs, and ensure every…
Added 1 hour ago
1E
Marketing Manager
1Click Energy Solutions
Toronto, ON
- $85,000 CAD / year
- Full-time
Reporting to the Director of Sales and Marketing, the Marketing Manager is a hands-on, revenue-focused leader responsible for the day-to-day operations of the marketing team and the…

IHG

Full-Time Front Office Manager

225 Front Street West, Toronto, ON, M5V 2X3, Canada

Salary Range: $82,000-$87,000 · Full-time

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Job details

Pay: Salary Range: $82,000-$87,000
Job type: Full-time
Apply by: Jan 15, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.

WHAT WE NEED FROM YOU

EDUCATION:

Bachelor’s degree in Hotel Management/Business Administration.

EXPERIENCE:

Three (3) years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $82,000-$87,000

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More about this job

Responsibilities

Manage daily front office operations, including guest registration, concierge services, and reservations to ensure guest satisfaction and profitability. Supervise and train staff while enforcing brand standards and departmental goals.

Requirements

Requires a Bachelor's degree in Hotel Management or Business Administration and at least three years of front office or guest service management experience. Must be fluent in English and possess strong leadership, communication, and financial management skills.

Skills

Front office management
Guest services
Staff scheduling
Budgeting
Service recovery
Conflict resolution
Training and development
Cash handling
Security procedures
Revenue management
Communication skills
Problem solving
Organizational skills
Hospitality management
Leadership

Benefits

Competitive salary
Tailored support for career growth
Global hospitality company opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Guest Satisfaction
Hotel Operations
Staff Management
Budgeting
Revenue Generation
Service Standards
Front Desk
Concierge
PBX
Emergency Procedures
Financial Planning
Team Leadership
InterContinental Hotels
IHG
Toronto
Guest Registration
Business Center
Staff Training
Performance Management
Customer Service
Operational Efficiency
Brand Standards
Scheduling

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