Find work in Canada.

561,037 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
Investor Services Supervisor
HS Financial Technologies
Halifax, NS
Added 13 mins ago
SS
Civil Project Administrator
Staffmax Staffing & Recruiting
Winnipeg, MB
- Full-time
Added 13 mins ago
PH
Regular Full Time School Administrative Support III
Pembina Hills School Division
Clyde, AB
- Full-time
Administrator, the School Administrative Assistant III provides welcoming and essential
Added 43 mins ago
I
Cloud Engineer
Irth
Canada
- Full-time
Added 43 mins ago
BD
Executive Assistant and Office Manager
Bri-mor Developments
Calgary, AB
- Full-time
Added 43 mins ago
Portfolio Administrator, Scotia Jarislowsky Fraser - Montreal, QC
Scotiabank
Montreal, QC
The Portfolio Administrator works closely with the Relationship Manager(s) in the management of their overall book(s) of business, with a passion for providing client service excellence…
Added 43 mins ago
RE
Accounting Administrator
Rising Edge Group
Calgary, AB
- Full-time
Added 58 mins ago
RI
IT Systems Administrator
Remarcable, Inc.
Vancouver, BC
- $91,000 to $119,000 CAD / year
- Full-time
Remarcable is seeking an organized and hands-on IT Systems Administrator for our fast-growing SaaS company. This is a high-impact role supporting our internal team’s (primarily macOS)…
Added 1 hour ago
MW
Office Manager
Manulife Wealth
Calgary, AB
- Full-time
…branch in Calgary. This is a hands-on role that combines front-office responsibilities with office management, administrative coordination, recruitment support, and marketing…
Added 1 hour ago
DL
Law Firm Office Manager
DIMIC LAW
Calgary, AB
- Contract
Part-Time / Fractional Law Firm Office Manager
Added 1 hour ago
RE
Accounting Administrator
Rising Edge Group
Calgary, AB
- Full-time
Added 1 hour ago
Administration and Quality Support - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
Added 1 hour ago
S
Service Contract Administrator
Systematix
Concord, ON
- $25 to $27 CAD / hour
- Contract
We are Systematix and we are currently looking for a Service Contract Administrator to provide administrative and contract management support to the North American Aftermarket Sales…
Added 1 hour ago
RG
Sales Administrator
RecruitPod Global
Oshawa, ON
- $55,000 CAD / year
- Full-time
# Sales Administrator – Residential Real Estate
Added 1 hour ago
Credit Card Program Administrator
FortisBC
Surrey, BC
Added 1 hour ago
A
Temporary Administrative Coordinator (2 Required)
ATCO
Calgary, AB
- Full-time
Added 1 hour ago
KT
Administrator, Okanagan Truck & Fabrication
Kal Tire
Vernon, BC
- Full-time
The Administrator supports the daily operations of Okanagan Truck & Fabrication, including administration and billing, purchasing, production scheduling, shipping and receiving. This role…
Added 1 hour ago
YO
Wellness Administrator
YMCA of Greater Toronto
Torrance, ON
- Part-time
Added 1 hour ago
FC
Document Control Administrator
Flatiron Construction Corp
Markham, ON
- Other
Are you a detail-oriented individual with exceptional organizational skills? As a Document Control Administrator you will oversee the processing and reproduction of construction documents,…
Added 2 hours ago
TO
Administrative Coordinator
Town of Newmarket
Newmarket, ON
- Temporary
Added 2 hours ago
GL
Office Coordinator
Groupe Lemur, Inc
Montreal, QC
- Full-time
Added 2 hours ago
CI
Legal Office Manager
Cartel Inc.
Toronto, ON
- Full-time
Some people manage an office. The right person becomes the heartbeat of it. Our Client is looking for a seasoned Office Manager who knows the legal environment, thrives on keeping things…
Added 2 hours ago
T
CRM Business Analyst - TD Asset Management
TD
Toronto, ON
- Full-time
Added 2 hours ago
Non-Reg On-Caller - Vaughan, ON
Edward Jones
Vaughan, ON
If you find yourself looking for a fulfilling career, the Branch Office Administrator (BOA) role may be the right opportunity for you. BOAs team up with financial advisors to help clients…
Added 2 hours ago
I
Full-Time Front Office Manager
IHG
Toronto, ON
- Full-time

IHG

Full-Time Front Office Manager

225 Front Street West, Toronto, ON, M5V 2X3, Canada

Salary Range: $82,000-$87,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $82,000-$87,000
Job type: Full-time
Apply by: Jan 15, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

ABOUT US

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand, you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Be yourself and at the centre of it all. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Front Office Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

YOUR DAY TO DAY

Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.

DUTIES AND RESPONSIBILITIES

Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, Priority Club enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for PBX to serve as central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
- Guests – to ensure their total satisfaction
- Regulatory agencies – regarding safety and emergency matters
- Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.

WHAT WE NEED FROM YOU

EDUCATION:

Bachelor’s degree in Hotel Management/Business Administration.

EXPERIENCE:

Three (3) years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.

WHAT WE OFFER

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 7000 hotels in over 100 countries around the world.

InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.

Salary Range: $82,000-$87,000

Apply About employer

More about this job

Responsibilities

Manage daily front office operations, including guest registration, concierge services, and reservations to ensure guest satisfaction and profitability. Supervise and train staff while enforcing brand standards and departmental goals.

Requirements

Requires a Bachelor's degree in Hotel Management or Business Administration and at least three years of front office or guest service management experience. Must be fluent in English and possess strong leadership, communication, and financial management skills.

Skills

Front office management
Guest services
Staff scheduling
Budgeting
Service recovery
Conflict resolution
Training and development
Cash handling
Security procedures
Revenue management
Communication skills
Problem solving
Organizational skills
Hospitality management
Leadership

Benefits

Competitive salary
Tailored support for career growth
Global hospitality company opportunities

Visa sponsorship

Not detected in the job text

Keywords

Front Office Manager
Hospitality
Guest Satisfaction
Hotel Operations
Staff Management
Budgeting
Revenue Generation
Service Standards
Front Desk
Concierge
PBX
Emergency Procedures
Financial Planning
Team Leadership
InterContinental Hotels
IHG
Toronto
Guest Registration
Business Center
Staff Training
Performance Management
Customer Service
Operational Efficiency
Brand Standards
Scheduling

Report this job